AT&T U-verse → Re: Broadband 2 light blinking red

I'm at about 2,500ft running 75Meg just fine. Combined 1&2 120Mbit/s and up about 35Mbit/s on 17a with a clean pair.

They really need to think about configuring their database to be intelligent based on the customers line quality after service is stable.

Yes, but THX is on a "F" card with 8d protocol.....
First a K or N card with two free ports would need to be available, 17a needs to be enabled, then a double port swap.... And a chat session to tier 2.

Something that is not normally going to happen on a 55 minute repair ticket for one line OOS, when replacing or restoring the jumper resolves the trouble ticket.

I am not disagreeing with you about policy, only that such a change should be handled by SALES when an install ticket with longer time frame is best for tech efficiency. CYA mixed with customer satisfaction under company matrixes.

Eh.... you're mileage may vary depending on where you're at. I can't speak for everyone but on our side of the country efficiency is looked at closely, but it's more on a quality side of the house. I say that because I ended up doing something similar yesterday on a repair, only it was single pair bump up to HSIA 45. Did it take longer than the allotted time for the repair? Absolutely (about 30 minutes longer), but done correctly your numbers should even out in the end.

This is the kind of crap that really pisses me off.

The tech was actually actively working all of these angles. It was the Tier 2 chat guy, who specifically shot him down based off of a 200 ft discrepancy.

Yes, quality is number 1 (no repeats within 30 days on install or repairs) but as a late tech plus Sundays 75%-80% of my jobs are repairs.

The first of the year they reduced repair times by 15 minutes per job. If complete 45 repairs in a month that is 675 minutes or 11.25 hours less time per month I have to be at the same efficiency level as in 2015. And yes when your numbers drop, and your manager bonus is determined by crew numbers, I hear about it.

Again do the best you can within the allotted time. Repeats are going to happen (DVR, RG, high winds, wrong inputs, etc) does not matter how long you take. To have it average out, you need good numbers by not taking too long on "simple" things such as jumper.

Remember after the crossbox is resolved, need to return to customer, inspect/correct NID (mod kit), cat5 home run, install and/or test branded jack, verify all services including DVR functions on all TVs, phones working, internet OK. Cover the myatt app, run final tests, close the job and dispatch again within 60 minutes of initial arrival. On Sundays the expectation (load build) is 5 repair jobs per tech in 8 hours and that includes travel.

A current example of my earlier reply about no sync from Uverse forum....

upgraded service now nothing working
grated from 300 to 450 this afternoon and bumped up the Internet service and now nothing in my house is working. Anyone have any tips to try aside from unplugging and hitting the reset button. desperate. tip off in 20 minutes and have no tv or internet. furious with AT&T

What pisses you off?

Not speaking for THX but I've had my own personal difficulties with address database while I was moving (address was completely gone). But even when it does function the guidelines are a bit too narrow off of length alone, line quality is just as big a factor if not more so.