said by cork1958:said by KoRnGtL15:Charter's support always has and will suck. They are on the same level as Concast. The only thing going for Charter is no caps for 7 years. That is it.
Don't forget the compliance with net neutrality and free modems!!
What OP will probably notice most of all is the lack of tiers with Charter compared to TW.
That and the extremely limited support channels... ie. ONE, phone. Before Rutledge took over, we had several different avenues to get support - email, phone, chat and even a support forum here at DSLReports. After he took over, he reversed the strides Charter was making in the support area and eliminated ALL forms of support except phone.
Makes it very frustrating to get quality support anymore since you are always calling a national number and have no ability to communicate anymore with your local office, if the issue is local to your area. Even the current reps can't communicate with certain local level people. They almost always end up sending a tech out, even if it isn't a "tech" type issue. That local person then has the ability to communicate with the right people.
As an example, a couple new channels that were added, weren't coming through my tuning adapter. CS rep confirmed I needed a new channel list pushed, but she didn't have the ability to contact anyone local except to schedule a local tech. They then sent a tech out to my house who did nothing except sit on my couch and call someone at the local office to push the updated channel list to my Tuning adapter.
I just don't understand how they think this is a good system. It HAS to be costing them a lot of money to constantly run techs out to people houses for non "tech" issues like above.
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