Topic 'Re: [DSL] Winning-Under provision to provide stability?' in forum 'Frontier Communications' - dslreports.com

Re: [DSL] Winning-Under provision to provide stability?

Thu, 19 May 2016 15:24:23 EDT

djenks76 posted : The office of the president (who responded to the BBB complaint) tried the "speed depends on multiple factors, blah, blah, blah" and wouldn't even considered I was under provisioned until I said I would not accept the complaint closed until the local manager called when I was at home and for them to have someone ready to do some line testing. My provisioning was changed the next morning. It's like I told Don at the President's office...in this day and age, internet is almost as an important utility as electric and water...would he accept signing up for elecitric all through the house, get the service, then find out that he can only power one room at a time because of congestion, then be ok with waiting 2+ years for planned upgrades. He said is was not the same. Oh well, I'm enjoying my new speeds.

Re: [DSL] Winning-Under provision to provide stability?

Thu, 19 May 2016 13:13:11 EDT

GSWarriors posted : Congrats, I got mine provisions at 7.1 too after endless calls from Customer services, where they claimed that I am already provisioned on 7.1 when, all I get on my end is 2.8mbps. I got lucky when I called the 'office of their president,' and there is this nice lady, name 'Dawn' helps me a lot. They did a line test, and saw my service was still on 3 mbps. (after endless calls from customers services /call-centers, they only figuring it, right now, for over a mos.). Then they send a tech on my home, to make sure my line can handle 7.1 provisioning. And I guess tech,need to call, a higher up tech support, so they can adjust my profile on their junipers routers. So all of that trouble is bec. of wrong profile input on their networks.

I live in California anyway, former Verizon customers who claimed Verizon can't service 7.1 mbps on my area. But Kudos to Frontier, I know my line can and I am not that far from the CO.

Re: [DSL] Winning-Under provision to provide stability?

Wed, 18 May 2016 15:33:21 EDT

djenks76 posted : I haven't had a chance to to mess around much with the d2200d (that stupid thing called work keeps getting in the way). Even during peak hours, we're still getting 5.5+ Mbps. I did have to move the modem back in to the kitchen to center the wireless coverage.

My BBB complaint has been posted to the public now (names redacted). Hopefully others can use this as a reference in their struggles.

»www.bbb.org/upstate-new- ··· mplaints

Re: [DSL] Winning-Under provision to provide stability?

Sat, 14 May 2016 16:50:46 EDT

jmwoods posted :

said by djenks76:

Got the replacement modem last night. Configured it this morning. Still holding consistent at 6+Mbps, but the wireless capabilities are lacking. With the tp-link modem, I had full house coverage and even outside, but with the frontier d2200d, only half of the house so I had to move it back to the kitchen.

The D2200D does not compare in performance to a TP-Link.

I have both.

However, you can customize some of the default D2200D wireless settings to help improve that.

Re: [DSL] Re: Under provision to provide stability?

Sat, 14 May 2016 12:23:00 EDT

Darknessfall posted :

said by atigerman:

On the screenshot you posted, it lists max rate how is that figured out? Is this something that is specific to the modem you are using?

It depends on the modem/brand/FW. Some UI show the max rate. My Frontier Arris NVG589 shows max rates. I don't think any Netgear DSL modem shows the max rate. Not sure how it's exactly determined. Can't really say I'm all too sure of the real 'technical' detail other than that's it the maximum your line can actually handle(not like you can actually hit your max rate though). I think it has something to do with the maximum number of loaded bits on your line across the frequencies set. I remember when people on U-verse using 2Wire gateways had access to bit loading graphs in their modem's UI. Another person in the forum community made software that put it on an actual easy to understand graph among other things that the software did.
This is what my NVG589 displays as part of the stats, it calls it something slightly differently with "max attainable."

                                    Line 1 Line 2Downstream Max Attainable Rate (kbps) 89292 98572 Upstream Max Attainable Rate (kbps) 21466 24289

said by djenks76:

I don't know where in the frontier gui to find line stats, so if anyone can help with that, I'd appreciate it.

I imagine the D2200D UI is similar to the 7550's. If it is, it appears(I don't have the device to confirm) that you must go to "System Monitoring", then the "DSL" side tab.

Re: [DSL] Re: Under provision to provide stability?

Sat, 14 May 2016 09:25:06 EDT

atigerman posted : On the screenshot you posted, it lists max rate how is that figured out? Is this something that is specific to the modem you are using?

Re: [DSL] Winning-Under provision to provide stability?

Sat, 14 May 2016 08:47:28 EDT

Hank posted : If you review the various threads others have reported similar results with the D2200D.

Re: [DSL] Winning-Under provision to provide stability?

Sat, 14 May 2016 07:42:23 EDT

djenks76 posted : Got the replacement modem last night. Configured it this morning. Still holding consistent at 6+Mbps, but the wireless capabilities are lacking. With the tp-link modem, I had full house coverage and even outside, but with the frontier d2200d, only half of the house so I had to move it back to the kitchen. I don't know where in the frontier gui to find line stats, so if anyone can help with that, I'd appreciate it.

[DSL] Re: Winning-Under provision to provide stability?

Tue, 10 May 2016 08:45:53 EDT

djenks76 posted : A friend of mine just moved in one town over (20 minutes away) and got frontier. I was over helping him last night with some work and his modem showed up. I went in and set it up for him and he's provisioned at 3.3Mbps, but he is getting the full 3.3Mbps. He was disappointed, but he knows the troubles I've been having. I'm taking my tp-link modem over this weekend so we can do some testing.

[DSL] Re: Winning-Under provision to provide stability?

Mon, 09 May 2016 10:43:34 EDT

djenks76 posted : Got a VM this morning from the presidential office rep that I've been talking with. He said that he had an email from the technical lead for my area stating that the tech lead had worked with the software department to find a way to change my speeds...um, yeah, it's called provisioning.

[DSL] Re: Under provision to provide stability?

Mon, 09 May 2016 10:41:23 EDT

thegame543 posted : Ugh I hate this company so much, they are being forced to fix it but they are still being shady and lying to customers. /sigh

[DSL] Re: Under provision to provide stability?

Mon, 09 May 2016 00:58:27 EDT

Kurtbw posted : First, congrats on getting Frontier to do what they're supposed to do in the first place.

Second, your experiences seem to reinforce what I said in my most recent review of Frontier DSL service. Namely, watch your line like a hawk & keep good records of line testing.

It's a shame you have to at least have an associate's degree in Government Bureaucracy to manage your home internet service, but welcome to the 21st Century. {sigh}

[DSL] Re: Under provision to provide stability?

Sun, 08 May 2016 16:53:08 EDT

Hank posted : I have to echo the same, congratulations on the increase.

[DSL] Re: Under provision to provide stability?

Sun, 08 May 2016 16:28:45 EDT

Smith6612 posted : Congrats on the speed bump!

[DSL] Re: Under provision to provide stability?

Sun, 08 May 2016 10:27:34 EDT

djenks76 posted : Those numbers have been pretty consistent with the tp-link and frontier modem. When the new frontier modem comes, I plan on putting it in place for a few weeks or a month to get a baseline with the new provisioning on both modems.

[DSL] Re: Under provision to provide stability?

Sun, 08 May 2016 09:42:49 EDT

Darknessfall posted : I wonder if that modem isn't properly reporting your stats. In that last picture, you're essentially using up your full line capacity, yet your noise margin is still over 10 dB. That was one of the things I thought that was preventing you from getting 6 Mbps. I wasn't sure what your area's 6 Mbps line sync was and thought that if it was a tad on a higher side(like it is), it might cause problems.

I'm still a little confused how your SNR is that high for that line capacity usage. Maybe it's just not showing your max rate/SNR properly. EIther way, I would watch it if you're riding it that close. If you have a bad day and it dips a little, you may drop sync.

[DSL] Re: Under provision to provide stability?

Sun, 08 May 2016 09:33:01 EDT

djenks76 posted : So after the call from frontier yesterday, I did a speed test and was around 2.5 Mbps. Didn't get a chance to test anymore that day as I was volunteering at our 4-H concession stand, which got cut short due to severe thunderstorms...got home and no power. So this morning, I checked and WTF!!!! 6.24 Mbps. I took a chance and rebooted the modem...still the same. I don't know if the GM finally figured out I wasn't going to quit or what, but VICTORY!!!! I contacted frontier support to ask what my provisioned speed was...7.1 Mbps. That was a fun 2 years to accomplish. If my provisioning gets dropped back down, I now know to open a BBB complaint and provide my documentation.

[DSL] Re: Under provision to provide stability?

Sat, 07 May 2016 12:43:00 EDT

djenks76 posted : So I did open a case with the BBB and got a call from a rep with the Presidential office. At first, he went with the standard script "upgrades are planned but we cannot give a date". I've been in IT for 16 years...never been acceptable to not provide milestones or delivery windows. He confirmed that I am provisioned at 3Mbps to provide stability and that's where I stopped him. I asked 2 things. 1-Why did no one at frontier that my frontier provided modem lack the ability to provide speeds over 1Mbps and cited that I am using a 3rd party modem that jumped up to 2.5Mbps. He is sending me a new modem...ok. Going back to provisioning, I asked could we at least provision my line to 6Mbps and see how the stability is...if it's bad, then drop me back down until the upgrades happen. He stated that all frontier lines are provisioned to the maximum speed capable for the address. I asked him to explain the contradiction in his statements of provisioning for stability vs max available. He said he would have the GM call me. I put a special note to call my cell phones...same as I did the last time the GM called, but the GM called my house phone while my service was out. I also requested for the GM to call when I was at home so that we could do line testing. We'll see. I'm not looking for credits or anything special...just what they said they would deliver.

[DSL] Re: Under provision to provide stability?

Fri, 06 May 2016 18:15:02 EDT

djenks76 posted : Stats look pretty decent. I called and emailed my GM 3 weeks ago...no response. I was looking at the BBB complaints for frontier and just a week or so ago, this same complaint was file and the user was reprovisioned to 6Mbps. I'm thinking of following suit.

[DSL] Re: Under provision to provide stability?

Fri, 06 May 2016 12:04:42 EDT

Hank posted : That could be true depending upon your distance from the remote. But, I will say this based on past experience, if the remote is over provisioned they will decrease the speed to add additional customer.
Take a loot a your transceiver statistics and see if they indicate your line can support a higher speed. Then call your GM.

[DSL] Winning-Under provision to provide stability?

Fri, 06 May 2016 11:55:35 EDT

djenks76 posted : So I recently verified with frontier that I am provisioned at 3Mbps. My neighbor called in (my house is closer to the dslam by a few hundred feet) and he just called to get service and was told his house qualified for 6Mbps or 12 Mbps plans. I called frontier asking for my provisioning to be changed to 6Mbps and was told they cap it at 3Mbps to provide a stable connection and if they increased it, I would experience severe disconnects? Is there any truth in that?