Bright House Networks - Legacy → Re: Customer Service

It depends upon the state. Some states have one-party consent, others have two-party consent.

If the consent of one party is required, you can record a conversation if you're a party to the conversation.

Under Federal law, 18 U.S.C. § 2511(2)(d) requires only that one party give consent. In addition to this Federal statute, thirty-eight (38) states and the District of Columbia have adopted a "one-party" consent requirement.

Twelve states require the consent of everybody involved in a conversation or phone call before the conversation can be recorded. Those states are: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington. These laws are sometimes referred to as "two-party" consent laws but, technically, require that all parties to a conversation must give consent before the conversation can be recorded.

Every time I have to speak to a CS rep for any company they simply -tell- me that it's being recorded and don't ask for my consent or if it's ok at all. This includes BHN and they operate in those two-party states.

Whenever you hear the recording, "This call mat be recorded..." They are asking you for consent for recording of the call. If you do not agree, you have the option to hang up. ;/

What this also means is that THEY have given consent to recording of the call for those in two party consent states and YOU can also record the call without notifying them. It works both ways!

Called Customer Care on September 27, as previously instructed, and talked with a rep who set me up with a new BHN promotion for the same services (TV, Internet). The monthly cost was a few dollars more than what I was quoted on the 16th (reason given: all taxes might not have been calculated). Instead of an email confirming my "order," I received *three* confirming the "package of services customized especially for (me)," summary of the offer, and, "This offer is only good for a limited time, so contact us soon and we'll get this started for you right away!" Huh? So, here we go, yet another phone call. Today's CCR was very pleasant, confirmed that the new "campaign" (get accustomed to using that term instead of "promotion") was indeed showing on my account. She also offered that we should expect to see information about the new Spectrum services in 30-60 days, on the company's website and heavily advertised.