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Anonad804 to HiVolt
Anon
2016-Oct-12 2:27 pm
to HiVolt
Re: CRTC finds proposed wholesale high-speed access rates unreasonableWell Ive been corrected! I was looking at cable mainly (not that I shouldn't be looking at both) |
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to Anonad804
said by Anonad804 :The cost hasn't gone down yet, who says we will see a reduction in price? Most companies like revenue, id expect to see a change where they can "benifit" all the customers but not feel impact from them all;
ie: Increase bitcap's for customers (all) doesn't mean the customers will use that extra,
: Increase speeds (not sure on how this would work since they need to pay a set amount of $X per subscriber per package as a baseline)
So Ill go with increased bitcaps so that the IISPs still make that profit , look good to the public for "Free Increases" and will make that 10% of top users happy with the increase.
No one, ever reduces rates for the end subscriber, Ive never ever seen it in any product. If someone can find me an example of a provider reducing rates, then ill gladly be corrected. Start isn't your typical company... Rocca's tech guys helped me figure out I had a virus in my all in one modem, and even with setting up my webcam for remote viewing. You would never in a 1,000 years get this level of customer service with either of the big 3.. Nor would you have the owner engage actively on the forums. I believe Rocca, when he says he would pass down any cost savings to the customers. Don't need to be so negative about it. |
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 Com DAC
join:2002-03-12
Newmarket, ON |
to Anonad804
I've been with start for a few years and originally I had signed up for the 60mb package with the extra upload speed (10mbps) (believe they called it plus). Then when they upgraded the 60mb package to be 60/10 standard my bill was reduced (think it worked out to 5 dollars less a month). This was done automatically for me without having to ask for it.
Start is just that amazing! |
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 Teddy Boomk kudos Received
Premium Member
join:2007-01-29
Toronto, ON |
to Gnexus01
said by Gnexus01:Rocca's tech guys helped me figure out I had a virus in my all in one modem, What model modem? That's very concerning! |
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said by Teddy Boom:that model modem? That's very concerning! SmartRG SR505N VDSL2 |
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Teddy Boomk kudos Received
Premium Member
join:2007-01-29
Toronto, ON
1 edit |
said by Gnexus01:said by Teddy Boom:that model modem? That's very concerning! SmartRG SR505N VDSL2 Okay, thanks! That was probably the DNS redirect hack. A really serious issue, and a good call by tech support to catch it. Splitting hairs a little though, I wouldn't call it a virus  EDIT: A DNS redirect could very easily cause malware like symptoms. The DNS server is like a phone book. If you ask your equipment to look up the phone number for Google, and it comes back as some malicious site, that site could do any number of things on your computer like creating pop ups. It would also probably give you Google too, to disguise things--or not, because Google defaults to https nowadays. Anyway.. |
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said by Teddy Boom:Okay, thanks! That was probably the DNS redirect hack. A really serious issue, and a good call by tech support to catch it. Splitting hairs a little though, I wouldn't call it a virus It was a virus or malware, one of the two. I kept getting these pop ups that would try to get me to click on a link. Would say my computer was infective blah blah. Even after reinstalling windows and trying different browsers. It was still doing it. Virus and malware scans were coming up empty. |
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Yep - that's DNS redirect. Basically, it would give you something from a malicious site instead of what you asked for. (Simple, semi-accurate example - you'd type in www.google.com, your modem would use a bad DNS server and get the address for www.spamthisdude.com instead, and give your computer the spammy stuff). Anyway - I'm really excited for this, for sure (the updated pricing, not the DNS headaches. ). You're entirely correct, incidentally. I've found Start to be exceptionally customer focused. I was good with Cogeco, but I'm thrilled with Start. |
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So it's been more than two weeks now since the CRTC decision. Are we getting any clarification of what kind of changes (if any) can we expect in the short-term?
Do we know how incumbents reacted to the news? Are they fighting it?
I would love to hear some more details. |
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 roccaStart.ca
Premium Member
join:2008-11-16
London, ON |
rocca
Premium Member
2016-Oct-25 12:22 pm
We still need the ruling on the access components. The access part makes up 50% to 60% of the retail cost on entry tiers, and incumbents have submitted higher rates for them across the board. The capacity component itself is only about 25% on those lower tiers, and the fixed costs are another 30% roughly. You can probably see the problem above. Originally, we had expected new rates about a year ago and were avoiding a price increase while we waited for that decision. When the decision came out in March making things interim, we continued that approach based on expectation of a positive final decision. In short, we gambled that we'd be able to recover those losses rather than increasing prices for our customers. What all this means is that instead of rates going up $5 or $10 last year, and coming down $5 or $10 now, things are unlikely to change too much on the lower tiers unless the access decision also has a significant drop. It should result in some positive changes in the higher tiers however, and if the access rate decision does also come out positive then that's where there would be a more direct impact. Anyway, if we don't see anything from the Commission in the next couple of weeks then we'll likely make a few small initial changes where we can while we wait for the access decision. |
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 DavesnothereChange is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada |
said by rocca:We still need the ruling on the access components.... Sounds like there could be a 'bunching up' of START's various retail rates, so that it would not cost some folks very much more to move to a higher speed and/or usage, and in a few cases nothing extra. We may also see increases in some caps without a price hike. Would those be fair generalizations ? |
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 HiVolt
Premium Member
join:2000-12-28
Toronto, ON |
to rocca
Bell access rates haven't changed, have they? I remember looking at a document that basically has 7-50meg FTTN access rate being $25. |
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roccaStart.ca
Premium Member
join:2008-11-16
London, ON |
to Davesnothere
We're busy working on scenarios, but you've known me long enough to know that I generally don't speculate until we're ready to share. |
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| rocca |
to HiVolt
said by HiVolt:Bell access rates haven't changed, have they? For Bell, the proposed access rates are essentially the same as the existing interim rates. |
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HiVolt
Premium Member
join:2000-12-28
Toronto, ON |
HiVolt
Premium Member
2016-Oct-25 5:06 pm
Ok, so its not as terrible as Rogers... It does make pricing lower tiers harder though... |
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 ·TELUS
 ·Shaw
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to Anonad804
said by Anonad804 :No one, ever reduces rates for the end subscriber, Ive never ever seen it in any product. If someone can find me an example of a provider reducing rates, then ill gladly be corrected. Shaw (out here in the West) just hammered the west coast with $49.90/$79.90 deals on their 150mbps service. That was quite a price drop and ends up being cheaper than what they charge for 50mbps. Even existing customers can sign up for it at 79.90. This caused Telus to reverse a price increase and how hand out retention plans left right and centre. Of course if you don't pay attention you'll keep paying your more expensive package even though they offer cheaper ones now... lol... They're not nice enough to automatically move you to faster/cheaper packages  |
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 billco
join:2011-02-11
Ottawa, ON |
to neothrash
I find myself obsessively checking this thread for updates, because the wife is killing me with her video streaming. Her ipad alone busts our monthly cap, and I'm supposed to be the alpha geek here... #shouldabeenamonk |
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Doing the same. Just waiting to see that 250/20Mbs package drop on the Start homepage with at least a 1TB cap. |
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billco
join:2011-02-11
Ottawa, ON |
billco
Member
2016-Nov-3 4:31 pm
said by XNemesis:Just waiting to see that 250/20Mbs package drop on the Start homepage with at least a 1TB cap Duuuuuuuuuuuude. Duuuude! Seriously, Dude. I'll take two of those with fries and a sprite. |
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Yeah, I'm ready to drop the cash for the new modem just to stay with Start. Love these guys for service and honestly, the fact that you can get a reply from Rocco even when you ask a dumb question and he treats you like gold. Worth every penny. |
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MichelR
join:2011-07-03
Trois-Rivieres, QC |
to XNemesis
What I'd like is even faster upload speeds ("cloud" user). |
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SmartRG SR505N
Asus RT-AC86
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to XNemesis
said by XNemesis:Doing the same. Just waiting to see that 250/20Mbs package drop on the Start homepage with at least a 1TB cap. You'll be waiting a long time for that. Prices dropped, but CBB is still a thing, and access prices went up just before the CBB price changes. 250Mbps is $50 alone for access. |
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Define 'long time' : ) |
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SmartRG SR505N
Asus RT-AC86
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If I had to guess? Years, after there is another price slash/CBB is finally abolished. 250Mbps is still a pretty expensive risk for an indie. $48.48 for access alone, and capacity is still $319.68/100Mbps $3,196.80/1Gbps on rCable. |
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roccaStart.ca
Premium Member
join:2008-11-16
London, ON |
rocca
Premium Member
2016-Nov-5 1:55 am
We've made a few initial changes, balancing the interim rates and risk of things not being quite final yet. Specifically, we've lowered the cost of the unlimited option from $15 to $10, and it is also now available on the r100 and c120 plans. Additionally, the overage fees on non-unlimited accounts have been cut in half to $0.25/GB, as well as the maximum overage cut in half to $25. As we progress with a decision on the access rates, as well as CBB being finalized, we'll continue to adjust accordingly. |
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cjg241
join:2013-06-05
Windsor, ON |
cjg241
Member
2016-Nov-5 8:03 am
Thanks for the update rocca! |
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to rocca
Thanks for the good news! It's not something I'm personally interested in, but it's so good to see some movement here. |
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to rocca
Will unlimited be an option for us grandfathered on the r150/15 plan? |
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roccaStart.ca
Premium Member
join:2008-11-16
London, ON |
rocca
Premium Member
2016-Nov-5 11:45 pm
Not at this time, once the rest of the rates settle in we can look at different options for legacy services. Thanks. |
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DavesnothereChange is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada |
to rocca
said by rocca:We've made a few initial changes, balancing the interim rates and risk of things not being quite final yet. Specifically, we've lowered the cost of the unlimited option from $15 to $10, and it is also now available on the r100 and c120 plans. Additionally, the overage fees on non-unlimited accounts have been cut in half to $0.25/GB, as well as the maximum overage cut in half to $25. As we progress with a decision on the access rates, as well as CBB being finalized, we'll continue to adjust accordingly. Thanks for being proactive about what you know so far. BTW, the cryptically-named thread where this is being discussed in more detail is here : » I got an email from Start overnight. |
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