RCN → [E-Mail] Can't log into webmail

When I try to log into webmail.rcn.com, I enter my login id and password but it just kicks me back to the login screen.

Try a different browser. I just tried logging into mine and it worked. I don't use rcn email. In fact, it's probably been 2 decades since I had an isp provided email addr. For a few bucks a month, get your own domain/host.

I've been having this same problem every month or so. I my case, I have to call support and have my email account re-enabled for whatever reason. It gets locked and disabled. Changing passwords doesn't help either. I can not find any evidence of their reasons for why this continues to happen from my end. My wife literally just texted asking why her email is all wonky again. So I check mine as well, yup, disabled AGAIN. What is going on? All I do is have anything that still happens to go to my rcn account forwarded to my Outlook account. That's all. I never log in unless I feel something is wrong again. Once again I'm locked out. This is starting to get annoying.

Keep us updated on any fixes.

Same here. I tried logging in and it takes me to a generic "page not found" page, even though I'm using the correct password. I don't use my RCN address, though.

EDIT: Here's how to fix it: Go to »usertools.rcn.com, enter your credentials, then at the bottom, click on the link to reactivate your account. It worked for me.

I can't seem to find any link in usertools that would allow me to reactivate my account.

Were you able to log into usertools.rcn.com first? It showed up for me after I logged in.

Yeah, logging into usertools is fine. I can't find any option for reactivating the account though.

Hi there! If you are still having problems logging into your webmail, please IM me your account number or full address. Please also include an error messages you may be seeing. Thank you! -Jackie