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fibergeek4
Frontier FiOS :/
join:2015-01-16
Southlake, TX

fibergeek4 to gregpl

Member

to gregpl

Re: Poor HD quality area wide Frontier Communications FIOS

said by gregpl:

I complained to them and they gave me useless answers.

Pretty much sums up Frontier.

They still have yet to fix my app and my bill is $500 higher because the reps keep adding and delete my TV service to "fix the issue". Direct forum is no use because they tell me to email customer service and then customer service says I need to email the app team. It's an endless cycle. Not to mention they need to resplice the terminal in the ground because the fiber is bent so bad that anytime someone opens it all our services goes out. Anyways, rant over.
gregpl
join:2016-11-20
North Myrtle Beach, SC

gregpl

Member

I still dont have any idea what my bill will be. I was quoted $165 then some crazy woman called and said it will be $240 another $200 another $153 and the last one $180. I can see why cause pricing 3 things (net, phone, cable) is really a compex thing.

fibergeek4
Frontier FiOS :/
join:2015-01-16
Southlake, TX

fibergeek4

Member

According to customer service, I have 36 STB's. I'm not really sure how or why. I'm also not sure how shareholders are allowing Frontier to operate like this.