Topic 'Re: FiOS Gigabit Connection' in forum 'Verizon FiOS' - dslreports.com

Re: FiOS Gigabit Connection

Mon, 01 Oct 2018 09:37:11 EDT

wind770 posted : Will cross my fingers. Let me know how its running for you once you've got it running!

Re: FiOS Gigabit Connection

Mon, 01 Oct 2018 09:31:52 EDT

noebl1 posted :

Gratz noebl1! Looks like I might be the last one without :(. Who did you hear from that it was coming next week? Hopefully they'll still be doing it here...

I checked the web site and it was an option, but required a tech appt for some reason (even though a GPON ONT already.) Hence Wed as that's when I scheduled it. Hopefully that means you are close too as they indeed are still working to upgrade COs if mine was just done. I was starting to think they stopped.

Re: FiOS Gigabit Connection

Mon, 01 Oct 2018 09:29:11 EDT

wind770 posted : Gratz noebl1! Looks like I might be the last one without :(. Who did you hear from that it was coming next week? Hopefully they'll still be doing it here...

Re: FiOS Gigabit Connection

Tue, 25 Sep 2018 20:02:06 EDT

noebl1 posted : Was starting to think they forgot about our area, but finally got Gigabit here now too. All the surrounding towns I think got it a year ago (some more rural, some more urban), so curious what our issue was, especially as Comcast pushes their deals really hard in our town as I get mailings once a month from them if not more. Just need to wait for them to turn it on next week.

Re: FiOS Gigabit Connection

Fri, 10 Aug 2018 12:08:49 EDT

Lexatt posted :

said by Anthony:

yeah i had heard that from somebody once next thing i knew we got a open ticket on the CO , sorry none of the cards are able to support the speeds please advise Cx until cards are upgraded they wont be getting their speeds. was a well fck me moment took about 5 mins to figure best way to explain to the customer on the callback but if auto provisioning is working good should solve 90% of the i want my stuff now customers

Well, that should be a validation issue before import or at least it should fallout on ODN provisioning (not finding facilities to assign). Pushing the order once it's imported and assignments exist won't make a difference there.

Exactly who makes the call on whether it really is right and proper to push gigabit orders (IHN, maybe?) I haven't a clue, but local management has green lit it and the document exists that makes it LOOK like it should be OK. Our butts are covered.

Re: FiOS Gigabit Connection

Thu, 09 Aug 2018 22:56:07 EDT

Anthony posted : yeah i had heard that from somebody once next thing i knew we got a open ticket on the CO , sorry none of the cards are able to support the speeds please advise Cx until cards are upgraded they wont be getting their speeds. was a well fck me moment took about 5 mins to figure best way to explain to the customer on the callback but if auto provisioning is working good should solve 90% of the i want my stuff now customers

Re: FiOS Gigabit Connection

Thu, 09 Aug 2018 09:50:08 EDT

Branch posted :

said by batterup:

So the "front line" is in India?

Frontline are the people who answer when callinf 800verizon. Sometimes it’s outsourced sometimes it’s not.

Re: FiOS Gigabit Connection

Thu, 09 Aug 2018 09:27:22 EDT

batterup posted :

said by Branch:

said by batterup:

said by Anthony:

.. even the front line agents can push with their tools

What is a "front line agent"?

1-800verizon

So the "front line" is in India?

Re: FiOS Gigabit Connection

Thu, 09 Aug 2018 07:08:18 EDT

nyrrule27 posted :

said by jmcging:

Nope. The online page you had the link for shows a code called self install. This was called manual activation. The online page shows it shows up in the order letter, my order letter had no such number or anything that looked like one. The manual activation code was on the paperwork/label that came with the router. And it did not work. Said that it wasn't for my state. So I suspect no one messed up a self-install, because nothing I have says it was one.

It’s the same thing. It was prob a 6 digits code.

Re: FiOS Gigabit Connection

Thu, 09 Aug 2018 00:17:41 EDT

jmcging posted : Nope. The online page you had the link for shows a code called self install. This was called manual activation. The online page shows it shows up in the order letter, my order letter had no such number or anything that looked like one. The manual activation code was on the paperwork/label that came with the router. And it did not work. Said that it wasn't for my state. So I suspect no one messed up a self-install, because nothing I have says it was one.

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 22:53:36 EDT

Lexatt posted :

said by nyrrule27:

Interesting because no one from management told me and we work in the same office. And I know other people who don’t know about that also

There's an F1 doc that talks about autoprovisioning (order flows itself when the router is plugged in) now being active for gigabit orders and it's from like, April.

'Don't push gigabit orders' is old M&P that changed and they told precisely no one about it. "It won't screw anything up, go ahead", comes from the NT manager, too, we went for confirmation after someone found the doc.

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 22:01:32 EDT

nyrrule27 posted :

said by jmcging:

Didn't get a self-install code on any materials I was sent. I honestly think if I hadn't bought the router in the same transaction and just upgraded and did the router purchase after the upgrade that it would have been a 15 minute upgrade. Why it needed to be "scheduled" until 8/21 remains a mystery.

That manual activation code you said you had. That the self install code

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 21:54:30 EDT

nyrrule27 posted :

said by Lexatt:

said by Anthony:

self installs for gigabit are not pushed because provisioning 90% of the time goes completely wrong and people are then complaining how the speeds are wrong then have to call back again. so the rule now is any gigabit order is to wait for the date its posted for applies to any network technician or front line agent. anything besides that even the front line agents can push with their tools

The rule came about because of worries with capacity, both on the individual PON ports, the uplinks, and the overall access network.

Those worries are apparently not held anymore, because 'don't push gigabit' has been rescinded according to management and I see it done all the time. Have yet to see any major fallout.

Interesting because no one from management told me and we work in the same office. And I know other people who don’t know about that also

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 21:22:00 EDT

jmcging posted : Didn't get a self-install code on any materials I was sent. I honestly think if I hadn't bought the router in the same transaction and just upgraded and did the router purchase after the upgrade that it would have been a 15 minute upgrade. Why it needed to be "scheduled" until 8/21 remains a mystery.

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 18:40:09 EDT

nyrrule27 posted :

said by Branch:

said by Anthony:

He said he got 150/150.

He said he upgraded from 150. Not to 150

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 18:38:04 EDT

nyrrule27 posted :

said by jmcging:

Follow-up. I got a call back from a tech in NJ who walked through the order and was able to make it go through. I understand if you don't have the right ONT or the right router or the right ethernet connection things can't be self-installed but except for the formality of the router swap, I should have been a push the button upgrade. And so the fella did and now I'm at the upgraded speeds.

Who was this person? Gigabit order are never to be pushed by anyone in tech support because it can mess up provisioning on the pon and can mess up everyone’s speeds.

This comes from tier 2.

Vz direct can’t help either. Or should I say shouldn’t.

Now if you use the self install code here.
»www.verizon.com/fiostv/s ··· install/

It will activate it before and not mess anything up.

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 18:16:17 EDT

Branch posted :

said by batterup:

said by Anthony:

.. even the front line agents can push with their tools

What is a "front line agent"?

1-800verizon

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 17:53:21 EDT

jmcging posted : Follow-up. I got a call back from a tech in NJ who walked through the order and was able to make it go through. I understand if you don't have the right ONT or the right router or the right ethernet connection things can't be self-installed but except for the formality of the router swap, I should have been a push the button upgrade. And so the fella did and now I'm at the upgraded speeds.

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 17:46:31 EDT

Lexatt posted :

said by Anthony:

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 17:44:57 EDT

batterup posted :

said by Anthony:

.. even the front line agents can push with their tools

What is a "front line agent"?

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 17:42:44 EDT

Branch posted :

said by Anthony:

He said he got 150/150.

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 17:08:53 EDT

Anthony posted : self installs for gigabit are not pushed because provisioning 90% of the time goes completely wrong and people are then complaining how the speeds are wrong then have to call back again. so the rule now is any gigabit order is to wait for the date its posted for applies to any network technician or front line agent. anything besides that even the front line agents can push with their tools

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 16:34:56 EDT

jmcging posted : Thanks, will try them.

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 16:28:44 EDT

Branch posted : ask »Verizon Direct to push the self install through.

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 16:25:05 EDT

jmcging posted : The paperwork with the router has a manual activation code, but no idea what its for. It also has another person's name and address on it and a long list of equipment that are not the router. And it has a New Jersey master order number :) Sigh,

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 15:43:04 EDT

nyrrule27 posted : It can. Was there a self install code on any paperwork? Only orders we can’t push are gigabit order. But if you have the self install code you can do it yourself

Re: FiOS Gigabit Connection

Wed, 08 Aug 2018 15:33:09 EDT

jmcging posted : I signed up yesterday to upgrade from 150/150. I'm already connected via ethernet between ONT and router (a really old install before coax was even possible). I bought my G1100 so I got it today (nice shipping overnight) and the old one (that I thought I owned but apparently didn't) is back with UPS. They set the install date for August 21, saying it was to allow time for equipment to get here. While I protested stuff comes over night, the fella said I could call and get it turned on once I get the equipment swap done. So today agent one says nope, Aug 21 is the date. Can't be done sooner. What's to be done, said I? Not a truck roll. Agent 1 couldn't say. Was handed off to the ether and now waiting for a call back. If it's not one thing, it's another with Verizon. I swear.

Re: FiOS Gigabit Connection

Fri, 27 Jul 2018 21:54:23 EDT

Steely posted : Upgraded from 100/100 to Gigabit a few weeks ago. With a new 2-year agreement, the price for my bundle remained just about the same. No complaints! 😀

Desktop PC via Ethernet
iPhone via 5GHz Wi-Fi

Re: FiOS Gigabit Connection

Fri, 27 Jul 2018 08:01:08 EDT

wind770 posted : You and me buddy 😭

Re: FiOS Gigabit Connection

Mon, 23 Jul 2018 13:59:43 EDT

noebl1 posted : Thanks I tried calling, but also no clue. Are they actually still upgrading them? Seems to have stalled.

Re: FiOS Gigabit Connection

Mon, 23 Jul 2018 13:57:00 EDT

Branch posted :

said by noebl1:

Anyone know a good twitter or email account at Verizon to hit to try to get a status on gigabit? The local support forum here unfortunately can't help, and we're 18mos since announced, and almost 8 mos past the "all locations will be upgraded to gigabit by the end of 2017" announcement and I'm still only capped at 500 here as the max and paying the old prices. Just curious to see if it's really a CO issue or a database error... I'm now a year out of contract, so wouldn't have waited so long if I knew... Thanks!

All I can say is you can call but ultimately you’ll get it when you get it. Almost all cos have it, it’s just a handful (lucky you) that don’t.

Re: FiOS Gigabit Connection

Mon, 23 Jul 2018 13:51:20 EDT

noebl1 posted : Anyone know a good twitter or email account at Verizon to hit to try to get a status on gigabit? The local support forum here unfortunately can't help, and we're 18mos since announced, and almost 8 mos past the "all locations will be upgraded to gigabit by the end of 2017" announcement and I'm still only capped at 500 here as the max and paying the old prices. Just curious to see if it's really a CO issue or a database error... I'm now a year out of contract, so wouldn't have waited so long if I knew... Thanks!

Re: FiOS Gigabit Connection

Thu, 28 Jun 2018 12:41:29 EDT

Exodus posted : you sure you didn't sign up for dialup?

Re: FiOS Gigabit Connection

Thu, 28 Jun 2018 10:40:16 EDT

JackStraw532 posted : Now on hold with Verizon Tech Support for 1:12 and they gave me a range of 38 minutes to 1:04. I never should have upgraded. I was trying to get a lower price on my bill and they offered me a great two year deal. The 50/50 Mbps worked fine. Back to 3.14 DL and 8.00 UP for 1 Gigabit service.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 20:16:29 EDT

NYC45 posted : Probably a bad fiber line to your premise.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 18:58:37 EDT

JackStraw532 posted : I just upgraded to Gigabit service this past Sunday. I have been having problems with it. It is intermittently dropping the D/L speed to 3 Mbps from 300 to 500 Mbps on my ethernet connection. I am using the Quantum router connect directly to my iMac. I have also noticed problems with my iPad using the WiFi. Unable to load web pages. It doesn't matter what site I'm visiting. It seems like the speed is dropping every couple of minutes. I rebooted the router that isn't problem. Any ideas what could be causing this.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 18:28:35 EDT

shmerl posted :

said by Smith6612:

Slack and Discord exist

Nah, closed stuff - no go. If you want to replace IRC and too bugged by XMPP, try Matrix.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 16:01:05 EDT

kaboose posted :

said by Smith6612:

There's nothing embarrassing about IRC. Sure there are other chat platforms. Stuff like Slack and Discord exist. Discord has privacy issues and Slack is super bloated / sites may not allow XMPP clients to connect.

Come on man, falling for the easy bait.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 15:59:04 EDT

Smith6612 posted : There's nothing embarrassing about IRC. Sure there are other chat platforms. Stuff like Slack and Discord exist. Discord has privacy issues and Slack is super bloated / sites may not allow XMPP clients to connect.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 15:54:32 EDT

kaboose posted :

said by eric87m:

said by kaboose:

said by eric87m:

I get a hostname of .washdc.dsl-w.verizon.net

Does it particularly matter?

I get .washdc.fios.verizon.net

Yes, it's embarrassing to have in IRC chatrooms

It looks like everyone in my subnet has dsl-w.verizon.net in their PTR record, using mxtoolbox.com

xxx.xxx.61.xxx is all dsl-w.verizon.net
xxx.xxx.60.xxx is all fios.verizon.net

So they forgot/were too lazy to update the records for that range, when the pool got reassigned from DSL to Fios customers.

More embarrassing would be the fact you're still using IRC regularly.

Seriously though, you'll not have much luck getting it changed.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 15:50:02 EDT

eric87m posted :

said by kaboose:

said by eric87m:

I get a hostname of .washdc.dsl-w.verizon.net

Does it particularly matter?

I get .washdc.fios.verizon.net

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 15:48:35 EDT

shmerl posted :

said by eric87m:

do a public IP check on my address, I get a hostname of .washdc.dsl-w.verizon.net.

Since it's a dynamic name / address, you can't rely on it to stay the same, so you can't reliably resolve by it anyway. So it indeed doesn't matter. If you want to resolve your IP by name, use some service with dynamic DNS.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 15:41:44 EDT

kaboose posted :

said by eric87m:

I get a hostname of .washdc.dsl-w.verizon.net

Does it particularly matter?

I get .washdc.fios.verizon.net

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 13:37:09 EDT

rbeck692 posted : You can pay for a business account with a static IP and they'll be happy to set any PTR record you want within reason. Otherwise, you not much you can do.

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 13:21:42 EDT

eric87m posted : Guys... I have an extremely urgent issue. I got a brand new Fios gigabit install today in DC, however when I do a public IP check on my address, I get a hostname of .washdc.dsl-w.verizon.net. Seeing the DSL is digusting. When I had Fios in the past my hostname was nj.fios.verizon.net.

Who do I call to fix this injustice?!

Re: FiOS Gigabit Connection

Wed, 27 Jun 2018 08:07:49 EDT

noebl1 posted :

said by wind770:

Anyone still not have Gigabit available? Still waiting in Central MA, slowly withering away with my overpriced 150/150 :*(

Pray for me.

Same boat here too, really hoping they continue to roll out, now 18 mos after they announced it, and 6mos after they'd say they'd be done rolling out :(

Re: FiOS Gigabit Connection

Tue, 26 Jun 2018 23:17:56 EDT

dennismurphy posted :

said by batterup:

Sell what a customer pays for but can never use.

Zero complaints here.

Re: FiOS Gigabit Connection

Tue, 26 Jun 2018 22:19:26 EDT

wind770 posted : Anyone still not have Gigabit available? Still waiting in Central MA, slowly withering away with my overpriced 150/150 :*(

Pray for me.

Re: FiOS Gigabit Connection

Sun, 10 Jun 2018 10:24:25 EDT

tman5 posted : I also wonder if there is a slight seasonality effect in terms of demand/congestion, i.e. perhaps load is a little higher during the summer months when schools are on summer break, etc.