Comcast XFINITY → Re: [OUTAGE] Persistent neighborhood outages - how to get Comcast attention?

Thanks, dr2500 ... what would you advise that I do at this point ... sit tight and let maintenance get to it, post over on the Direct forum, let comcast send a tech to my house?

are you sure it's not home coax wiring? any splitters or barrels before the modem?

I agree with Chris 313 I was having maintenance done in my area since mid July from 12am to 6am. I sent an IM to netcool and he instantly was able to tell that my area's issues was due to Docsis 3.1 upgrades. I also posted in the Direct Forum, but haven't gotten much help as of yet.

I would IM netcool first and then post in the Direct Forum.

This has always been the first step in getting a ticket to line maintance having a tech out to check the housewiring and meter from the tap or ground block to establish that it is a line problem.

But I'm not complaining about a problem with poor/degraded internet performance that could be observed at my home ... the problem is that the internet frequently just konks out entirely to my home and others nearby. When it works, it works fine; when it doesn't work, it doesn't work at all. If a tech comes to my house when the internet is "up", they won't see a problem on the line, right? (Or maybe wrong, I know nothing about network engineering.) I guess what I'm saying here is that I don't want to take half a day off work to meet a tech at my house, and then hear "hey, your internet is working fine; here's a $70 bill for my visit."Thanks, I sent netcool an IM.

they should, and actually have new(er)systems to alert them.
but they almost always want to start with a truck roll....something several recent articles is eating years of profits one gulp at a time. direct forum is actually a very cheap way to hear about problems, but needs work on the triage step. and netcool is out of his own dedication, a great resource which they would do well to clone. The engineering end is currently very busy speeding up the ramp to D3.1 and node+0.

Dealt with this SOOOO many times over the course of several years with Comcast. Nothing was ever done. Always upstream problems, they never cared.

Good luck.