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AOL Mail: Update your Verizon.net email security settingsI received an email from AOL Member Services with the subject "AOL Mail: Update your Verizon.net email security settings". My Verizon.net email has been working but I wanted to update what I have since they asked me to. The POP3 works; I can receive email. I use "Postbox". Sending does not work; Postbox says the connection to smtp.verizon.net was lost. My outgoing server is set as follows. Server: smtp.verizon.net Port: 587 Connection security: SSL/TLS Authentication: Encrypted password User Name: myaccout@verizon.net That is the best I can think of based on what is shown in: How do I set up other email applications to send and receive my Verizon.net mail? » help.aol.com/articles/ho ··· 00000002I tried setting the Connection security to "STARTTLS" but that did not work. I tried using port 465 but it says that that does not support encrypted passwords so the Verizon instructions seem wrong. Does anyone know what works? I have not tried calling Verizon but I will if no one here knows. |
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tlbepson
Premium Member
join:2002-02-09
dc metro |
tlbepson
Premium Member
2017-Oct-6 6:49 pm
I have my verizon email account (never use it by the way although I did just successfully test a send/reply) set up in Thunderbird with the following settings:
Server Settings:
Server Name: pop.aol.com
Port: 995
User Name: myvzemailaccountname@verizon.net
Security Settings:
Connection Security: SSL/TLS
Authentication Method: Normal Password
SMTP Settings:
Server Name: smtp.aol.com
Port: 587
Security and Authentication:
Connection Security: STARTTLS
Authentication Method: Normal Password
User Name: myvzemailaccountname@verizon.net
Hope the above proves useful.... |
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Thank you. I think that is what I was using; at least the SMTP server for AOL. The message from AOL Member Services says I must update the settings before by November 7, 2017. So I think that means we can't use smtp.aol.com after that time. If so then you should be getting a message too, right? They are saying that the AOL servers are not secure enough.
Yeah, I think that Postbox is based on the Thunderbird code so the two should be much alike for this context. |
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to Sam Tomato
Yea, I think I will use my WebTV and Yahoo email before I switch to AOL. Why is it Verizon can design a entire virtual PBX system, but can't handle their own email? Stay away from ISP email providers, especially outsourced ones. |
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PJL
join:2008-07-24
Long Beach, CA |
PJL
Member
2017-Oct-7 1:51 pm
said by Anon5731c :Yea, I think I will use my WebTV and Yahoo email before I switch to AOL. Why is it Verizon can design a entire virtual PBX system, but can't handle their own email? Stay away from ISP email providers, especially outsourced ones. Verizon owns AOL, and all email services (including Verizon corporate accounts) are hosted on AOL servers. So they are handling their own email. |
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tlbepson
Premium Member
join:2002-02-09
dc metro |
to Sam Tomato
Sam Tomato:
>> So I think that means we can't use smtp.aol.com after that time.
I don't think that is the case and while that's just a gut level guess on my part, my reasoning is that--according to your screen shot in your initial post--you were trying to use smtp.verizon.net and I think that from Nov. 7th forward, we will need to use smtp.aol.com (not verizon.net).
The interesting thing is that I have received an email from aol but it was for my compuserve.com email account (which uses pop.csi.com and smtp.csi.com). I have not received an email from aol about my verizon email account.
I think the email(s) are not written particularly clearly but the email to my compuserve.com email account, had a link to information on the appropriate server info and since my compuserve.com email account uses the settings specified in that help link, I think I'm good to go...'-}} |
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 matcarl
Premium Member
join:2007-03-09
Franklin Square, NY |
matcarl
Premium Member
2017-Oct-7 5:44 pm
said by tlbepson:I don't think that is the case and while that's just a gut level guess on my part, my reasoning is that--according to your screen shot in your initial post--you were trying to use smtp.verizon.net and I think that from Nov. 7th forward, we will need to use smtp.aol.com (not verizon.net). Wrong, you need to use smtp.verizon.net, not Aol » help.aol.com/articles/ho ··· 00000002 |
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Stanky (banned)
join:2015-06-22
Devon, PA |
Stanky (banned) to PJL
Member
2017-Oct-7 10:48 pm
to PJL
said by PJL:said by Anon5731c :Yea, I think I will use my WebTV and Yahoo email before I switch to AOL. Why is it Verizon can design a entire virtual PBX system, but can't handle their own email? Stay away from ISP email providers, especially outsourced ones. Verizon owns AOL, and all email services (including Verizon corporate accounts) are hosted on AOL servers. So they are handling their own email. I find it hard to believe that Vz would be stupid enough to trust their private corporate email communications to a public email service that is basically dead, but stranger things have happened. As Anon5731c says, you are better off utilizing an email service from a company that is in in for the long haul, like MSN Outlook, Gmail, etc., rather than trusting that your ISP won't eventually bail on providing you that type of service. |
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| Stanky |
to tlbepson
said by tlbepson:Sam Tomato:
>> So I think that means we can't use smtp.aol.com after that time.
I don't think that is the case and while that's just a gut level guess on my part, my reasoning is that--according to your screen shot in your initial post--you were trying to use smtp.verizon.net and I think that from Nov. 7th forward, we will need to use smtp.aol.com (not verizon.net).
The interesting thing is that I have received an email from aol but it was for my compuserve.com email account (which uses pop.csi.com and smtp.csi.com). I have not received an email from aol about my verizon email account.
I think the email(s) are not written particularly clearly but the email to my compuserve.com email account, had a link to information on the appropriate server info and since my compuserve.com email account uses the settings specified in that help link, I think I'm good to go...'-}} Wow, you totally win the "Old School" award!!! Having an AOL email account is kinda old school, but still having a CompuServe email account is incredibly old school! I didn't know that CompuServe even still existed or provided email services. Congrats on your award! |
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PJL
join:2008-07-24
Long Beach, CA |
to Stanky
said by Stanky:I find it hard to believe that Vz would be stupid enough to trust their private corporate email communications to a public email service that is basically dead, but stranger things have happened. ... The corporate @verizon.com accounts (versus the customer @verizon.net accounts) were moved to AOL infrastructure ahead of the customer accounts. Believe it. Or not. |
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Do these forums ever do anything about off-topic replies? |
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to matcarl
The AOL notice puzzles me for another reason. It says, in part, "...your current third party email application [Thunderbird] is not using the latest, secure mail connection settings. In order to continue sending and receiving your verizon.net mail via your third party email application, you must update your connection settings by November 7, 2017." When I check the settings specified at the AOL help link, they match exactly my current Thunderbird settings.
How do I update to the settings I'm using already?
Maybe I need that AOL clean-up-your-computer utility they keep urging me to inflict on my system. Once my computer doesn't work at all, I'll be fully AOL assimilated, with email settings that don't bother AOL any more. |
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 Freddy
Premium Member
join:2005-05-17
Arlington, VA |
Freddy
Premium Member
2017-Oct-8 6:45 am
Calafax,
I have the same situation as you. I too received the AOL notice to change my settings. However, my settings are, and have been, exactly as specified in the AOL notice. I suppose I should do nothing. I think AOL just sent that generic notice to everyone, whether they need to change settings or not?
Freddy |
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Suze
join:2008-06-27
Brookline, MA |
Suze
Member
2017-Oct-8 11:20 am
Add my name to yours and Calafax', as my settings (in Outlook, POP3) are also "exactly as specified in the AOL notice." |
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TimCo
join:2005-01-14
Ronkonkoma, NY |
to Calafax
I also use Thunderbird and the setting are a match. I also use the add on Mail hops, which says the email came from France. Is this even a real AOL notice? |
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Anon50956 to Calafax
Anon
2017-Oct-8 4:33 pm
to Calafax
same situation with AOL request to update Thunderbird before Nov 7.
my settings match the supported settings (995/465)
how and what is there to do? |
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tlbepson
Premium Member
join:2002-02-09
dc metro |
to matcarl
matcarl:
>>Wrong, you need to use smtp.verizon.net, not Aol
Could be!
I guess we'll see come 11/7--I've made a note to myself so I remember to test. As I noted, I've never used my verzion email account but did do the transition to aol because, well...you can never have too many email accounts...'-}}
Thanks for the link... |
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| tlbepson |
to Stanky
Stanky7:
>>I didn't know that CompuServe even still existed or provided email services. Congrats on your award!
LOL!! And...it's the original numeric account--I joined Compuserve in 1991...'-}}
When aol subsumed Compuserve, I really appreciated that aol allowed us to keep our Compuserve email accounts and has continued to support them...
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I see now that I made a mistake. I should have said I am using POP3.
People are saying that they are using the setting in the email. Well (1) the email does not specify the settings (essentially they are in the page I specified originally) and (2) members saying they are using the setting in the email do not specify what it is that they are using. The settings are different for POP3 than for IMAP. I now see that smtp.aol.com is the outgoing server for IMAP and smtp.verizon.net is the outgoing server for POP3.
If you are using PO3 and are using smtp.aol.com for outgoing server and you see that in the email then can you be specific about where you see that? |
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tlbepson
Premium Member
join:2002-02-09
dc metro |
tlbepson
Premium Member
2017-Oct-9 5:23 pm
Sam Tomato:
>>If you are using PO3 and are using smtp.aol.com for outgoing server and you see that in the email then can you be specific about where you see that?
I am using POP3--note the "Server Name: pop.aol.com".
The settings I laid out in my first reply to you are POP3 settings. As I noted in that reply, I tested send/receive before making that post and it worked--as of now.
The email I received from aol for my compuserve.com email account had a link to a help page. Double check your email as my guess is that there is a link to an aol/verizon help page with the settings for verizon.
At this point, I am keeping my current settings for my verizon email account and I have made a note to myself to test on 11/7 to see if those settings will continue to work.
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wssddc
join:2001-08-21
Bedford, MA |
to Sam Tomato
The problem with the notification from Verizon/AOL is that it gives no clue as to whether it is send or receive configuration that needs updating, nor what machine needs updating. I've got Verizon email setup on Windows and Linux desktops, and could have it on laptops, phones and tablets. |
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Stanky (banned)
join:2015-06-22
Devon, PA |
Stanky (banned) to PJL
Member
2017-Oct-10 12:04 am
to PJL
said by PJL:said by Stanky:I find it hard to believe that Vz would be stupid enough to trust their private corporate email communications to a public email service that is basically dead, but stranger things have happened. ... The corporate @verizon.com accounts (versus the customer @verizon.net accounts) were moved to AOL infrastructure ahead of the customer accounts. Believe it. Or not. I believe it, but don't necessarily think it's wise from a security perspective. Hopefully AOL has a better Internet security infrastructure than Yahoo did, which I doubt. Good luck with that. |
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| Stanky |
to tlbepson
said by tlbepson:Stanky7:
>>I didn't know that CompuServe even still existed or provided email services. Congrats on your award!
LOL!! And...it's the original numeric account--I joined Compuserve in 1991...'-}}
When aol subsumed Compuserve, I really appreciated that aol allowed us to keep our Compuserve email accounts and has continued to support them... LOL! If there was such a thing as an antique email address, you definitely have one! |
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| Stanky |
to Sam Tomato
Out of curiosity, why are all y'all using POP3 instead of IMAP? Rather than being able to access your email from multiple devices, you are basically sucking all of your emails down to one device. Why do you want to do that?  |
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The question of why anyone wants to use POP3 instead of IMAP is off-topic here. So even if the moderators don't care, I won't distract this thread with that. |
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Stanky (banned)
join:2015-06-22
Devon, PA |
Stanky (banned)
Member
2017-Oct-11 12:25 am
said by Sam Tomato:The question of why anyone wants to use POP3 instead of IMAP is off-topic here. So even if the moderators don't care, I won't distract this thread with that. I've already stated that using an ISP email address is unwise, and you are now obviously paying for it. I have also indicated that transitioning to AOL is also a mistake, and you are obviously having problems doing so. I have also suggested that you move to a more reliable and secure email platform, like Outlook or Gmail, rather than trying to cure AOL's ills. Is this also off-topic from your perspective? Beyond that, I don't understand why anyone would use POP3 instead of IMAP in this day and age, when most people have multiple devices to access their email. You can call it "off-topic", but your OP and other posts indicate that is your preference, and I'm just curious why. |
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Anonc0867
Anon
2017-Oct-11 2:13 pm
I received same email from AOL for my ex-Verizon email accounts. I verified that my server addresses, ports and encryption settings were already correct per the documentation that AOL referenced. After a torturous process that involved over two hours of calling Verizon and AOL I finally contacted a person at AOL (calling 800-827-6361 and selecting the Verizon AOL migration option.) After I read the AOL email to the support person, and restated that my settings complied with their documentation, the support person told me that the email was sent to everyone using a third party platform. When specifically asked, the support person confirmed that the sentence "your current third party email application is not using the latest, secure mail connection settings" is not true and not based on fact.
Please note that I am not holding the AOL response to be correct; the support person could be misinformed or guessing. This may not be the last shoe to drop; the time may be ripe to hedge one's bets when it comes to this service.
In normal operation, the service has been good, and the anti-spam is much better than Verizon.net. However, the descent to low customer support quality is ahead of the curve in this industry. I won't waste time with a full accounting of the difficult process of getting an answer. I will quote the information on AOL's web site for email support: "...due to high volumes, this service is temporarily turned off. Sorry about the inconvenience." If the customer support person is correct that the email was purposefully misleading, the trustworthiness of management is also clear.
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 NormanSI gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
Asus RT-AC66U B1
Netgear FR114P
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to Sam Tomato
I can't address '@verizon.net' email, but some thoughts from having a '@pacbell.net' email account:
Before buying AT&T, SBC outsourced email to Yahoo! Since then, Verizon also bought Yahoo!.
The sever names used with my '@pacbell.net' account changed, over the years. Currently still working are, 'outbound.att.net', and 'imap.att.net'.
I am guessing any 'xxx.verizon.net' mail servers should continue to work, going forward, for those using '@verizon.net' email.
My antique '@netscape.net' account currently still works with 'xxx.aol.com' mail servers. |
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| NormanS |
to Anon5731c
said by Anon5731c :Stay away from ISP email providers, especially outsourced ones. I have not had any problem with AT&T outsourced email; other than the occasional email complaining that access using Mozilla Thunderbird is, "insecure". My current ISP allows me to alias my domain email to my '@sonic.net' email address, and to set up their mail server in my MX record for my domain. |
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dick white
Premium Member
join:2000-03-24
Springfield, VA |
to Sam Tomato
I too got the warning emails, and immediately checked my settings in Tbird. They were partly as stated on the AOL help page. My outgoing port was set to the default 465 for SSL/TLS but they said it should be port 587. However, when I set it to 587, sending an email hangs and ends with the same error Sam showed in the original post (but I am using IMAP and the server is correctly set to smtp.aol.com). Setting the port back to 465 resolved it. I don't know what the port 587 stuff is about, doesn't work here.
On a related subject to this email server security business, I was recently notified by a correspondent with a gmail address that my emails are coming in to her not authenticated. The gmail help page for that problem indicates that authentication is provided at the domain level through DKIM (preferred) or SPF. How do we fix that? |
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