Topic '[OOL] Being charged $10 for Optimum 100' in forum 'OptimumOnline' - dslreports.com http://www.dslreports.com/forum/OOL-Being-charged-10-for-Optimum-100-31800153 en Sat, 26 Mar 2022 03:37:02 EDT Sat, 26 Mar 2022 03:37:02 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31801265 said by mitsguy2001:

Since it sounds like I'm getting a good deal, I'm not sure why you want me to complain, even if I was given incorrect info.

"I" do not want for you to do anything. I do not care what you do. It doesn't affect me in any way.
I'm just giving you suggestions on future behavior if you'll ever have to deal with CV again. If you don't care about it, no skin off my scrotum..🤷‍♂️]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31801265 Tue, 23 Jan 2018 01:22:31 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800902 I have my own modem and shelved the free router for my own. If your getting free 200 for about the same price, that's a bonus.. these days you probably can't score a similar deal outside of a triple play plan (based on the bundle discounts) which will take your bill over the $100 a month mark for sure. Altice seems to be getting less competitive, IMO and it's worth looking into FIOS for those who currently are getting the cold shoulder from Retentions-- and I wouldn't make it a secret that you intend to switch at the end of a billing cycle for a better deal with FIOS.

At most you could save $10 a month.. $5 for having your own modem and $ for downgrading from 200 to 100.. however, they may not be willing to modify the discount and force you to keep the 200 or switch back to $65 a month so it might as well leave well enough alone with that and just buy a modem if you intend on sticking around a few years as a customer.

As for me? I'm probably switching around the end of March when my 5% off cable /satellite tv/internet services promo ends with Chase Visa. There's little hope of Optimum offering good deals to internet only customers with Altice profits going into the toilet. If enough of us switch, I bet that tune WILL CHANGE..]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800902 Mon, 22 Jan 2018 19:23:24 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800457
[att=1]

According to this, base price is $65.00 and Optimum 100 is $10.00, but of course I have promo rates.

I have no idea how this'll work out once my promo expires.
Click for full size
]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800457 Mon, 22 Jan 2018 15:15:01 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800431 said by kcram:

$34.95 is a promo price. That's been my starting price since July 2016 when I moved and began my 2 year moving promo. It was a $20 savings from the full 25/5 price, and I got an additional $4.95 promo for having Opt 60. Now that the full base price is $64.95 for Opt 100, anything less is a promo price if you have 100 service.

Unfortunately for you, wireless interference is not their fault. What you can try is manually changing the channels in your router to see which one gives the best results. Check your speed based on a corded connection directly to the modem, then see how close you can get via router by changing channels.

I didn't mean to imply that it was Optimum's fault. I was just explaining why any speed above the cheapest is a waste of money in my case.

I have the Channel set to Auto, so it should be the best. Unfortunately, if I try to change the channel to anything else, I lose the ability to use the same SSID for both the 2.4 GHz and 5 GHz networks. I need to have the same SSID for both, so I can't change it. I had a long thread on that topic a few months ago.]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800431 Mon, 22 Jan 2018 15:02:08 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800424 said by MxxCon:

said by mitsguy2001:

When I called Optimum to ask, they said that everybody must pay for a speed tier, and that the $10 Optimum 100 is the cheapest speed tier. They said that paying just the $34.95 for Optimum Online gets you no service at all.

You've been blatantly lied to or you misunderstood what they said.
According to »www.optimum.net/pricing-packages standard tier is 100mbit service.
It's possible that you are on a 60mbit tier with $10/month upgrade to 100bmit.

Whenever you are talking to CV customer support, even for the smallest thing, always always always ask and record their employee id so that when they tell you bullshit like this, you can callback to report them for that and demand service credit for being lied to.

Since it sounds like I'm getting a good deal, I'm not sure why you want me to complain, even if I was given incorrect info.]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800424 Mon, 22 Jan 2018 14:59:22 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800423 said by snoopy3525:

My best guess...

If you're under promo pricing, then that $10 a month figure is probably worked into the bundle/billing system somehow. Which, according to the $34.95 a month you're paying, it definitely sounds like it's a promotional bundle.

Could always invest in your own router. I have a Netgear R7800 and get my full 400 MBPS over wireless AC.

Another way you can save money is buy a used Arris TM822 or TM1602A

Those are my 2 cents.

Yes, it sounds like I'm under a promotion, and I probably should not complain.

Buying my own router won't save money, since the Smart Router is free. I don't want to buy any equipment that will soon be obsolete when the Altice One box is released for everybody.]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800423 Mon, 22 Jan 2018 14:58:51 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800336
Unfortunately for you, wireless interference is not their fault. What you can try is manually changing the channels in your router to see which one gives the best results. Check your speed based on a corded connection directly to the modem, then see how close you can get via router by changing channels.]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800336 Mon, 22 Jan 2018 14:13:48 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800287 said by mitsguy2001:

When I called Optimum to ask, they said that everybody must pay for a speed tier, and that the $10 Optimum 100 is the cheapest speed tier. They said that paying just the $34.95 for Optimum Online gets you no service at all.

You've been blatantly lied to or you misunderstood what they said.
According to »www.optimum.net/pricing-packages standard tier is 100mbit service.
It's possible that you are on a 60mbit tier with $10/month upgrade to 100bmit.

Whenever you are talking to CV customer support, even for the smallest thing, always always always ask and record their employee id so that when they tell you bullshit like this, you can callback to report them for that and demand service credit for being lied to.]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800287 Mon, 22 Jan 2018 13:45:05 EDT Re: [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800226
If you're under promo pricing, then that $10 a month figure is probably worked into the bundle/billing system somehow. Which, according to the $34.95 a month you're paying, it definitely sounds like it's a promotional bundle.

Could always invest in your own router. I have a Netgear R7800 and get my full 400 MBPS over wireless AC.

Another way you can save money is buy a used Arris TM822 or TM1602A

Those are my 2 cents.]]> http://www.dslreports.com/forum/Re-OOL-Being-charged-10-for-Optimum-100-31800226 Mon, 22 Jan 2018 13:12:42 EDT [OOL] Being charged $10 for Optimum 100 http://www.dslreports.com/forum/OOL-Being-charged-10-for-Optimum-100-31800153
When I called Optimum to ask, they said that everybody must pay for a speed tier, and that the $10 Optimum 100 is the cheapest speed tier. They said that paying just the $34.95 for Optimum Online gets you no service at all. It was also pointed out that I'm actually getting an upgrade to Optimum 200 for free. But I pointed out that the upgrade is worthless to me, since I can't even get 20 MB/s due to the wireless interference.

I then checked Optimum's website. It lists the Optimum Online cost as $64.95! It, however, listed no extra cost for Optimum 100.

Is the $30 per month discount (minus the extra $10 I'm being charged) a multi-product discount that I'm entitled to, since I also have Optimum TV and Voice? If so, then I should not be charged the extra $10. Or, am I getting a special deal, which is still $20 cheaper than full price even after adding the $10 per month, in which case I should just be happy and stop complaining?

Is it considered bad form to poll others here as to how much they are paying for service?

Thank you.]]> http://www.dslreports.com/forum/OOL-Being-charged-10-for-Optimum-100-31800153 Mon, 22 Jan 2018 12:26:39 EDT