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Quick question about using your own router?Hi everyone-
Need a bit of info to help out my sister. She manages a small retail-type storefront in the Northeast and her boss (the owner) asked her to reach out to ME, trying to figure something out, and I need some help from you fine folks here.
Basically, they have Verizon FiOS internet. Judging by the Speed Test pics she has sent me, I am thinking they are running at like 20 Mbps / 20 Mbps or possibly 25/25. But the speeds are closer to 16-20 each on speedtests. They think they need a new router, because everyone seems to have signal problems within the place. It's actually a tattoo business, so there is a lot of transferring art back and forth etc. So they want a new router. (FYI, Verizon's website seems to suggest the lowest speeds are 50/50, which makes me wonder what exactly is up.)
Now here is the issue and what I am hoping for help with. Apparently the owner went to Best Buy and just said, "Listen I need a new router, etc. show me the best, I'll buy it." When he explained he had Verizon FiOS, they told him, and I quote, "we can't sell you a router for Verizon. You have to buy the whole system, or go through them." When the guy tried to get them to explain, exactly what does that mean? The cocky BB guy just repeated the same line.
So initially I thought, no problem at all, why in the world could you not have your own router with Verizon FiOS? Just connect the router to the gateway and go. But Googling it seems to disagree, about half of the posts seem to say "no not possible gotta go through Verizon" and the other half seem to be "Well it's TECHNICALLY possible but it's very difficult and all these steps need to be completed" and a lot of technical things even I am not really understanding. So I was hoping the Braintrust here could give me some info? I had Comcast cable internet for over 15+ years until just last summer, when I moved into the house I had been building, and now suffer DSL from CenturyLink at abominable speeds. Never dealt with Verizon.
Thanks very much, sorry for the long post, just wanted to get the info out there. | |
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» Verizon FiOS FAQThe section 3.1 should assist you. WiFi is never going to be as fast as a direct ethernet connected computer to the router. These speeds you gave under this post seem about right under WiFi. Now I would simply recommend if you don’t want to speed huge money on a top of the line router, to buy the Quantum Gateway Router either from Fios or amazon who has them cheaper. However you don’t want any Frontier Quantum router. Just pure Verizon Fios G1100. It’s around $100-$150 depending if Verizon has a sale or promotion. If you were to have your sister buy say an Asus or Netgear Router you would need an adapter to use the coaxial connection the old router uses, or you could have her upgrade speed to get a ethernet connection from Fios and new router. But I don’t believe in renting. So if the choice gave her purchase it outright. | | gs0b join:2014-08-14 Bucks, PA
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to ChevalBlanc
First of all, if it's a WiFi problem a router is likely only part of the issue. There are better solutions than replacing the router, such as adding additional access points (not repeaters). Verizon sells a Network Extender that could work, depending on how their service is setup. If they have Verizon business class service, they might have different support options. They should have an ONT (optical network terminal) on their premise. Internet is delivered from the ONT over coax or Ethernet. The only readily available routers that support coax internet are from Verizon. The Best Buy sales person may have been thinking that was the case. If they get the internet connection switched to Ethernet and run a cable from the ONT, they can use any router they want. Note that for residential service, Verizon will not provide *any* support when a non-Verizon router is used. The ONT internet connection can be switched in just a few minutes at no charge. Best way to do it is to ask over in the VZ Direct forum on this site. Make sure an Ethernet connection is in place between the ONT and router before switching, otherwise service will go down. 25/25 was a service level many years ago. They may have a very old package that is no longer available. A call to Verizon may yield higher speed service at a similar price. Check out the FiOS FAQ on this site for more details. The networking section will be helpful. » Verizon FiOS FAQGood Luck. | | |
Just wanted to say thank you very much to both you gents for your time and knowledge, much appreciated. | | |
to ChevalBlanc
Powering down, disconnecting, moving ethernet wires over to the new Quantum Q1100 modem/router, powering up for 1st. time & system ready with both front panel lights turning green ... take 10 to 15 minutes at most.
Buy a new one via Amazon, just make sure it has VZ firmware, some has Frontier f/w and VZ won't help or push update for that. Or, do as I did - buy a pre-owned one on eBay, $51 shipped from one of many top-rated sellers ... brand new ones available for less than VZ's $150 pricing, silly to pay $10/mo to rent from them. Mine will pay for itself in 4 months - gaining 5 Ghz (dual) band plus a 3rd. (optional) Guest channel/SSiD (for "customers" or "visitors") if you have the extra bandwidth.
Asked for a free Equipment Return (UPS) Label to ship back the old Actiontec Rev.I with 2 antennas back to them, already noted in the system when I online "chat" with VZ Tech Support about the equipment switch, they also verified the serial # & confirmed it's not blacklist or VZ-owned non-return (a/k/a stolen) etc. Everything running smoothly as it should, on day 3 and end-to-end home coverage on 2 floors, hardwired signals not bottlenecked at the ports so data transfers are faster on huge files, streaming is good, etc.
Now, those Actiontec Rev. I should be good for 50Mbps, all the way up to 75 or even 100M speed, just run the VZ "Optimizer" software, link should be in the diagnostic tab to tweak & check those tricky settings ... at one of the field offices, we have business class Fios @50/50, and the Rev. I tested around 57-58 Mbps up & down, more than enough as it was on 25/25 before speed doubled when 2 year contract was renewed. If you aren't getting the rated speed, even with all these tweaks - the bottleneck could be somewhere in the middle, between the modem/router and the ONT, loose connector and/or frail wirings hidden inside the wall & drop ceilings. | |
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