Murdoc join:2016-02-27 united state ·Optimum Online
·Verizon FiOS
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Murdoc
Member
2018-May-25 8:46 am
My neighbors are causing my signal issuesBefore I sit on the phone with customer service I wanted to know what everyone thinks.
I checked the diagnostic page on my 1602 and found a pretty high level of errors and some T3 timeouts (good levels otherwise. Zeros on forward levels, transmitting at 45 and 40 snr) The errors are not coming from my house. As it was rewired by me (Comcast tech) with everything home run and a new drop about 5 years ago. Everything goes to a 4 way splitter.
I took a look at the neighbors that share my tap, all have very old drops one with *severe* squirrel chew. So much that his service can’t be working properly (if he even has service)
Aside from all that my service is working OK. Will they send a tech to address the noise if I’m not really having a service issue?
And, question for any Randolph techs. Do you guys do any noise mitigation? |
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If you're not having any service issues, why do you care? |
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Murdoc join:2016-02-27 united state |
Murdoc
Member
2018-May-25 9:09 am
wondering if it’s worth trying to get repaired before it gets worse. |
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I'd worry about it if the issue was service impacting. If they send a tech and there is nothing wrong with your service, you'll end up paying a fee for the truck roll. |
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Murdoc join:2016-02-27 united state |
Murdoc
Member
2018-May-25 11:52 am
Surprising that with the noise coming from my neighbors I’m not having a problem. I just checked the signal with my meter and the ICFR’s on the transits were pretty close to perfect. Unless it gets bad when everyone’s home |
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Anon1eb00
Anon
2018-May-25 10:03 pm
I used to have similar problems. Everything would be fine, then I'd notice the receive signal strength drop and the uncorrectables go way up. My download speed would decrease a bit, but nothing terrible. It would go away after a few hours and come back the next day.
My normal method of dealing with this is to let someone else call it in and deal with the tech visits. But after three weeks, it was still going on, so I called. The phone agent immediately said he could see it was a neighborhood problem and he was referring it to the appropriate people. 45 minutes later, there was an Optimum truck on the main road, taking measurements at various taps, etc. The problem was fixed the next day.
So you could take a similar wait and see approach. Maybe someone else will call it in. |
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