Topic 'Re: [CATV] WorldBox?' in forum 'Charter Spectrum ' - dslreports.com

Re: [CATV] WorldBox?

Wed, 29 Aug 2018 20:54:09 EDT

zookeeper posted : Just got a Spectrum 210-H as a new subscriber in Newtown, CT. Definitely a more modern look than the old boxes/guides.

Re: [CATV] WorldBox?

Thu, 23 Aug 2018 07:34:36 EDT

Techie01 posted : oh sorry, I was talking about the spectrum guide, not navigator

Re: [CATV] WorldBox?

Wed, 22 Aug 2018 16:54:26 EDT

Satch posted :

said by Techie01:

So the settings for CIDTV are a lot more limited than they were. However you go to settings & support > preferences > Caller ID. There are just two options now, it's either to enable/disable the notification and change the position of the alert itself when it pops on screen.

Also this is for just SG arris/moto markets, not the spectrum 210/110, if the picture zooms in to much and you can't access the menu on the left to go to the video preferences or if you can and you can't select the diff formats like 1080 or 720, you can do this: Shut off the box, leave on the tv and hit menu until user settings appears on screen. Adjust tv type to 16:9, hdmi/ypbpr output to 1080i or 1080p and 4:3 override to 480i. Hit power twice to turn the box back on and the picture size will be normal again or it should then allow you to adjust the video formats if it wouldn't before.

I never knew that you could change the position of the Caller ID Alert? In Navigator? How? I am happy with Caller ID in the upper left hand corner.

Satch

Re: [CATV] WorldBox?

Wed, 22 Aug 2018 08:59:48 EDT

Techie01 posted : So the settings for CIDTV are a lot more limited than they were. However you go to settings & support > preferences > Caller ID. There are just two options now, it's either to enable/disable the notification and change the position of the alert itself when it pops on screen.

Also this is for just SG arris/moto markets, not the spectrum 210/110, if the picture zooms in to much and you can't access the menu on the left to go to the video preferences or if you can and you can't select the diff formats like 1080 or 720, you can do this: Shut off the box, leave on the tv and hit menu until user settings appears on screen. Adjust tv type to 16:9, hdmi/ypbpr output to 1080i or 1080p and 4:3 override to 480i. Hit power twice to turn the box back on and the picture size will be normal again or it should then allow you to adjust the video formats if it wouldn't before.

Re: [CATV] WorldBox?

Tue, 21 Aug 2018 20:53:05 EDT

win10user posted : don't really know. I had a 101 since oct 2017

Re: [CATV] WorldBox?

Tue, 21 Aug 2018 20:25:38 EDT

motorola870 posted :

said by win10user:

I think milwaukee, wi has them, they just only giving them out in a similar way they did for you

110 and 210 boxes? I know they were handing out 101 and 201 boxes like crazy in SA/Cisco headends until the 210 boxes became available for ARRIS headends. They only gave them out in test markets with spectrum guide or legacy TWC/BHN with navigator easier to port navigator to them as it already was using DSG backend two-way in the legacy boxes.

Re: [CATV] WorldBox?

Tue, 21 Aug 2018 18:16:47 EDT

win10user posted : I think milwaukee, wi has them, they just only giving them out in a similar way they did for you

Re: [CATV] WorldBox?

Tue, 21 Aug 2018 18:08:43 EDT

motorola870 posted :

said by win10user:

they must have meant 110 or 210 on here
or atleast until worldbox 1 has the Spectrum guide on it.
»www.spectrum.net/support ··· emote-0/

I think the first areas seeing the World Box 2.0 are areas that have low non responder levels for the ODN boxes. I think they throwing out there a second QAM for advanced boxes:
here it is:
627MHz Zodiac Carousel QAM
639MHz Navigator Carousel QAM

for the time being it is using 2 QAMs in areas that have launched world box 2.0 eventually the Navigator QAM can be retired and reused.

Re: [CATV] WorldBox?

Tue, 21 Aug 2018 13:22:59 EDT

win10user posted : they must have meant 110 or 210 on here
or atleast until worldbox 1 has the Spectrum guide on it.
»www.spectrum.net/support ··· emote-0/

Re: [CATV] WorldBox?

Tue, 21 Aug 2018 12:15:10 EDT

motorola870 posted :

said by JSull:

Which model do you suggest?
Based on thrse posts, won't go with World Box at this point.

Good to know about the iguide updates or lack of....I do enjoy the 30 sec skip, my wife uses the ff key.

DCX3510m or DCX3400m

Re: [CATV] WorldBox?

Tue, 21 Aug 2018 09:37:23 EDT

JSull posted : Which model do you suggest?
Based on thrse posts, won't go with World Box at this point.

Good to know about the iguide updates or lack of....I do enjoy the 30 sec skip, my wife uses the ff key.

Re: [CATV] WorldBox?

Tue, 21 Aug 2018 00:08:22 EDT

anon posted : If a car accident took out my satellite internet, Id have much bigger issues as the dish is mounted right outside my bedroom window :D

Yes, having two unique paths out is a plan of ultimate uptime. Shortly after I first starting working where I do, there was an event that took out the fiber. That was actually our only internet outage to date that I am aware of. Never found out if it was an accident, a backhoe or what, but we lost internet for most of the afternoon.

All of the bigwigs, those intelligent people with their fancy degrees wanted to keep working so they tried to use the cellular hot sports on their company phones. Meanwhile all of our millennials were about to die because when they refreshed that browser window they tried to hide with Facebook, theyd get an error and then try in on their phone and oh noes, no wifi, now they had to use their cellular dataâ¦or did they.

By rough estimate, a good 95% of people here are Verizon Wireless customers, including our company phones. Its amazing how many people think cell phones work on magic rainbows and unicorn farts. The local Verizon tower that is around the corner from where I work used Time Warner as their fiber backhaul. So no cellular data. Well actually there was but it was so slow and inconsistent, it was at 1X speeds. Guessing it might have been a T1 or T3 backup. No matter how much I explained to people that their wonderful cell phone ultimately operates off of a landbased connection, usually in many circumstances from the hated Time Warner Cable, these high paid execs and know it all fresh out of college kids could not grasp the concept.

Re: [CATV] WorldBox?

Mon, 20 Aug 2018 21:55:18 EDT

DocDrew posted :

said by Anond3518 :

I guess the better alternative would be to contact my Spectrum Enterprise rep at work, and see if they can do a DIA buildout to my house with 1Gb symmetrical fiber and I can ditch the satellite and use the cable modem as back up. :) If I attempted that, I wouldnt have to worry about a backup connection as Id be out of a job

Hopefully the pole line or fiber cables feeding the local node and DIA connection don't go down in an accident or backhoe incident. Then it's easily possible both connections from Charter go down. If you REALLY need a backup internet link, keep them on diverse physical pathways. Satellite internet sucks but it's much harder for a car accident to take it down. :D

Re: [CATV] WorldBox?

Mon, 20 Aug 2018 21:44:52 EDT

anon posted : Good question. Because I want to :D Just kidding.

I have both Spectrum Gig and HughesNet Gen 4 connected a dual WAN router configured for failover.

I just got a new Cisco RV340 router on Saturday as my old Cisco RV320 could not support WAN speeds over 500 or 600 Mbps. Ive been playing around with different router configurations the past few days, and have been primarily on Hughes.

Heres the long version of the short story.

Where I work, I am the entire IT department, and I cannot be without internet for remote access. Living in Upstate NY there have been times I have been stranded at home due to snow and had to work from home. Not to mention afterhours and weekend work. I live in a rural community that can get cable, thank God. But DSL is not available from the telco, cellular reception is not reliable, infact the two GSM providers have no coverage period anywhere within a mile from me. So here I am with Hughes. I originally wanted Excede aka Viasat, but at the time they stopped selling service in the geographical area that covers my beam due to capacity issues.

My employers pays for most of my HugheNet bill. Policy is that anyone that is expected to work from home gets their internet reimbursed for the cost of Standard service from their ISP. So I expense $65 of my now $115 cable internet bill. I came to an agreement with my employer following a huge snowstorm that due to the mission critical nature of some of the things I deal with I should have a secondary internet connection, and they reluctantly agreed. They agreed to reimburse me up to $50 a month for a backup connection. So I opted for the second HughesNet tier. 10 GB of data at 15 x 1 for $60/month. So Im on the hook for $10.

I guess the better alternative would be to contact my Spectrum Enterprise rep at work, and see if they can do a DIA buildout to my house with 1Gb symmetrical fiber and I can ditch the satellite and use the cable modem as back up. :) If I attempted that, I wouldnt have to worry about a backup connection as Id be out of a job :D

Re: [CATV] WorldBox?

Mon, 20 Aug 2018 20:34:34 EDT

surfinsam posted : Just curious, why are you on hughesnet if you have cable available?

Re: [CATV] WorldBox?

Mon, 20 Aug 2018 19:51:38 EDT

anon posted : I cant speak for Texas, but here the WoldBox does not require a tech install. Like I said I got the 210 at an office. In the front of the office, behind the counter they had a locked cabinet, thats where the guy pulled my 210 from, and there were probably 50+ other boxes in there all wrapped up in the same style packaging as what I was handed, so I assume they were all WorldBoxes ready to be handed out. My 201 last year also didnât require a tech install, swapped that out at an office as well.

Something was changed under the covers with my account through. Looking under Recent Activity, in addition to the stuff when I got Gig, there is a line item for Spectrum Guide.

I believe my buddy is on vacation this week. When he comes back I will give him a call and get his take on whatâs going on with these boxes.

Re: [CATV] WorldBox?

Sun, 19 Aug 2018 11:28:22 EDT

Satch posted :

said by motorola870:

Spectrum guide is coded to account and they couldn't pull the enhanced DVR out of the return to warehouse in the system because dispatch started yanking old boxes off account before they could be told not to remove it. Going forward new customers or trouble calls will get world box. Going and swapping boxes will still get iGuide or navigator.

Be prepared anyone with a ODN box or world box with navigator are first in line for transition to spectrum guide in the next 12 to 18 months. First they will rollout world box 2.0 and then they will convert DSG boxes and last will be the boxes that will have the hosted guide that can't run via internet.

I think that the easiest, (relatively speaking) will be the new install World Boxes out of the chute that have the New Spectrum Guide. There might be some challenge converting the advanced Navigator STB to Spectrum Guide. Legacy Charter systems that run a combination of SARA/Moxi/I-Guide/Passport will not be easy. Biggest challenge is going to be those older Motorola/SA/Pace boxes that don't have the modern Internet modem that allows the cloud technology. The SA boxes that TWC/Spectrum had run the Davic Modems and they are woefully out of date.

I envision a lot of "Please Wait's" and "Loading Data on those older boxes. Not good.

That's what I heard. An 18 month total timeline. Good breakdown of the boxes that will be first, second, and third.

Satch

Re: [CATV] WorldBox?

Sun, 19 Aug 2018 11:01:39 EDT

Purnerdyl00 posted : Yeah, when I got some new Worldboxs, they had the same issue where they showed not connected when actually they were connected. Called support and asked, and they said wait a couple of days for the servers to sync. I did that, and with some time, they showed connected.

Re: [CATV] WorldBox?

Sun, 19 Aug 2018 10:24:58 EDT

motorola870 posted :

said by JSull:

More reasons I will keep my DCX3400 until the hd dies....plus my remote has the m2 key for 30 second skip advance.
The iguide needs updating as there are several channels listed as "blank" with " to be announced" in the program blocks, but have programming:
144...Fusion
150...MeTH
151...H&I
224...Newsy
1231...TBNHD (also 17 & 464)
1242....Quest
1257...THIS

Go to local office they have navigator boxes. World box is only via tech install.
IGuide is no longer being updated in North Texas they don't even add guide data on new channels go get a navigator box 30 sec skip isn't a must have.

Re: [CATV] WorldBox?

Sun, 19 Aug 2018 10:13:48 EDT

JSull posted : More reasons I will keep my DCX3400 until the hd dies....plus my remote has the m2 key for 30 second skip advance.
The iguide needs updating as there are several channels listed as "blank" with " to be announced" in the program blocks, but have programming:
144...Fusion
150...MeTH
151...H&I
224...Newsy
1231...TBNHD (also 17 & 464)
1242....Quest
1257...THIS

Re: [CATV] WorldBox?

Sun, 19 Aug 2018 10:01:58 EDT

motorola870 posted :

said by Satch:

said by motorola870:

said by Anond3518 :

Im willing to wait this out for a while as like I said I am more patient and forgiving then most when it comes to technology. I have a good friend who is in middle management at Charter locally and told me multiple times to not get the new DVR, he didnât go into much detail but he told me that there were a ton of problems with them. So I knew what I was facing before I got it, I have no one to blame but myself. I guess I sort of got my wish, Iâve been bugging him on and off ever since the days of the SARA to Navigator conversion to sneak me on the list of non-employee beta testers :)

Instead of quoting a bunch of this Iâll respond to some points brought up.

I am currently in a mixed environment, but both of my boxes are WorldBoxes. I have a 201 that just got updated to ODN 8.1 on Thursday and I have the 210 with the Spectrum Guide. The 210 replaced a Cisco 9865HDC that was failing. I originally had the Arris DCX3600 the day EDVRs became available in my area. It was a brand new box, never used before. After having it over a year, one day the Arris went completely haywire and started doing some odd things. I replaced it with the Cisco, which was reissued but gave me no problems and it didnât break my CEC like the Arris did. Fast forward to now, and the Cisco was starting to get problematic. It would constantly freeze up when changing channels, reboot itself at random and the hard drive seemed a little louder than one would hope. Thatâs why I swapped it out for the 210. If I wanted to go back to a 6 tuner ODN DVR I probably could swing it, just have to give a phone call to my buddy and Iâd have one waiting for me behind the front counter of the office I never recorded 6 things at once on my DCX3600M either so it was wasting tuners.

When inputting a channel number and you get the wide window, that is a direct copy of how Dish Network does it on their Hopper DVRs. Iâve known many people with Dish and have become accustomed to this. I found it annoying at first, but donât mind it anymore. Ironically now most people this people are with Spectrum as they came to the realization that MSG would never come back.

Iâve done the Reset Data in the System Information portion of the menu about a half a dozen time so far, with no improvements. One thing I noticed this afternoon is My Account shows the 210, but it shows as Not Connected with a red dot next to it. I wonder if that indicates anything. I called Tech Support the other day, requesting a box refresh, but the CSR wanted to schedule a truck roll and I declined.

My signal levels are near perfect. I had Gig installed a few days before I got the 210 and everything was where it should be.

Many thanks to Motorola870 for providing some insight on how the Spectrum Guide works under the covers. I don't understand the need for everything these days to be cloud based. I don't even like the term cloud, it's just a fancy marketing buzz work for accessing data not on your local hard drive or network. Remember that free Yahoo mail account you signed up for in 1997? Yeah, that mail was stored on the Yahoo Cloud.

surprised they let you keep a navigator box. I was told no they couldn't do probably because dispatch got sticky fingers and fucked up and took it off my account tagged it for return I swear they screwed me over on that if you got to keep Navigator.

honestly the boxes work okay just some quirks that need fixing. The guide seems kind of stable other than that random error in coding at the headend that puts the box in limited mode. The boxes are not that bad size wise I think they may have a middle ware issue preventing proper aspect display if the 201 boxes can't stretch properly either using navigator.

I will say when my boxes decided to lock on to lower frequency downstream DOCSIS channels I was able to use Netflix (stopped buffering non-stop) after they went to 32 downstream bonding. I really am not at a loss as my house had a mix of 2010 DCX boxes 3400 non-M and a DCX3200p1 and a DCX3600M I mean it was time to get rid of the iGuide boxes which Spectrum guide is a step up from but a step down from navigator.

Motorola,

I feel bad for your market and tech telling you that you could not combine Navigator/New Spectrum Guides. Based on the above info, it appears that you were misdirected. Or the tech intentionally turned salesmen and said, "Nope, you gotta have World Box and you can't have Navigator combined with it anymore."

This now raises the question of whether the New Spectrum Guide is pinned to the account forever and you can't go back to Navigator? That is unfortunate if true. Customers really should have a choice of boxes and guides! This includes new and existing customers. Adding or removing a World Box/New Spectrum Guide to an account should be the same as adding or removing an Arris/Samsung/Cisco/Technicolor with Navigator or I-Guide on it. Or even an old SA model box being updated

But to treat the World Box like it's some magical pixie dust that more customers feel cursed with than blessed with and the tech saying, "Oh no, you can't go back." I would accept a statement like that IF all the existing boxes that ran I-Guide or Navigator had the new Spectrum Guide on them. But that sounds like a long time away, especially, and thankfully that Navigator ODN 8.1 has been released. But until that time, customers should have the right to choose the box(es) and guides that they like the best.

Satch

Re: [CATV] WorldBox?

Sun, 19 Aug 2018 08:33:31 EDT

Satch posted :

said by motorola870:

said by Anond3518 :

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 22:36:12 EDT

motorola870 posted :

said by Anond3518 :

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 21:53:12 EDT

anon posted : Im willing to wait this out for a while as like I said I am more patient and forgiving then most when it comes to technology. I have a good friend who is in middle management at Charter locally and told me multiple times to not get the new DVR, he didnât go into much detail but he told me that there were a ton of problems with them. So I knew what I was facing before I got it, I have no one to blame but myself. I guess I sort of got my wish, Iâve been bugging him on and off ever since the days of the SARA to Navigator conversion to sneak me on the list of non-employee beta testers :)

Instead of quoting a bunch of this Iâll respond to some points brought up.

I am currently in a mixed environment, but both of my boxes are WorldBoxes. I have a 201 that just got updated to ODN 8.1 on Thursday and I have the 210 with the Spectrum Guide. The 210 replaced a Cisco 9865HDC that was failing. I originally had the Arris DCX3600 the day EDVRs became available in my area. It was a brand new box, never used before. After having it over a year, one day the Arris went completely haywire and started doing some odd things. I replaced it with the Cisco, which was reissued but gave me no problems and it didnât break my CEC like the Arris did. Fast forward to now, and the Cisco was starting to get problematic. It would constantly freeze up when changing channels, reboot itself at random and the hard drive seemed a little louder than one would hope. Thatâs why I swapped it out for the 210. If I wanted to go back to a 6 tuner ODN DVR I probably could swing it, just have to give a phone call to my buddy and Iâd have one waiting for me behind the front counter of the office

When inputting a channel number and you get the wide window, that is a direct copy of how Dish Network does it on their Hopper DVRs. Iâve known many people with Dish and have become accustomed to this. I found it annoying at first, but donât mind it anymore. Ironically now most people this people are with Spectrum as they came to the realization that MSG would never come back.

Iâve done the Reset Data in the System Information portion of the menu about a half a dozen time so far, with no improvements. One thing I noticed this afternoon is My Account shows the 210, but it shows as Not Connected with a red dot next to it. I wonder if that indicates anything. I called Tech Support the other day, requesting a box refresh, but the CSR wanted to schedule a truck roll and I declined.

My signal levels are near perfect. I had Gig installed a few days before I got the 210 and everything was where it should be.

Many thanks to Motorola870 for providing some insight on how the Spectrum Guide works under the covers. I don't understand the need for everything these days to be cloud based. I don't even like the term cloud, it's just a fancy marketing buzz work for accessing data not on your local hard drive or network. Remember that free Yahoo mail account you signed up for in 1997? Yeah, that mail was stored on the Yahoo Cloud.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 20:19:31 EDT

motorola870 posted :

said by win10user:

I stopped reading all the posts. DO you still have any of the older cable boxes? if so did the new remote work with them?

I can't tell you they took all my old boxes and would not let me keep my enhanced DVR. The new guide works with the clikr remotes TWC used i still have one

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 17:50:35 EDT

win10user posted : I stopped reading all the posts. DO you still have any of the older cable boxes? if so did the new remote work with them?

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 17:48:56 EDT

motorola870 posted :

said by Techie01:

So a tip for the vod portal, an easy way to toggle the different areas without having to go back to the menu is just keep hitting the vod button on the remote, it should go to the next category like video store or movies.

With the new guide, it's cloud based so the full guide isn't actually stored on those boxes anymore so vod isn't a 'channel' anymore so to speak like the iguide system was which is why you have to exit it instead of just changing the channel.

Also your SD channels shouldn't be stretched out, you should be getting an HD picture on the SD numbers. I'd suggest making sure your HD auto tune is on unless you shut that off for a reason. It's under settings and support > preferences > guide settings and then autotune to HD.

Also for authorization and sometimes lag issues, you can go to settings and support > account overview > equipment info > select reset data. It should kick you to the My Library screen and then see if that may have fixed the problem. This may correct your issue with the guide showing channels you aren't subscribed to if you have it filtered to 'my channels'. However if the latency continues, let customer service know. If the signal levels appear to be good on the agents end, they should be submitting a remedy ticket for the latency problem.

Also sometimes the issues can be resolved by rebooting the box completely instead of doing the reset button on the front also so if that doesn't help, unplug it instead.

Also they have to put the front clock display option because people with the motorola/pace boxes can use that feature if they have SG. They're not going to change that just because some boxes don't have the display built in. It would be to much of a headache to create two different versions I would think.

Not as hard as you think. They just modify a small part of the code and make 3 versions: one for SD boxes one for HD boxes one for DVR boxes. I found a way to break the guide trying to set 480i and 4:3 guide output on spectrum guide it resets to 16:9 after exiting the guide.

Also my area has HD by default on channels that are HD so HD auto tune option.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 16:40:40 EDT

surfinsam posted : You can exit the zip code window, you dont HAVE to enter it.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 16:35:24 EDT

terabitz posted : Not true at all. When you go to enter your zip code, it will redirect you again.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 14:55:24 EDT

Satch posted : Information about the guide developer companies (Zodiack and Active Video) can be found here: It's a shot in the dark, but at the bottom of the page are each of the company head's emails Maybe, as long as you don't bash them, you could send some constructive feedback about the new Spectrum Guide.

For the best possibility of some results, I would start out praising them for moving to cloud-based technology, than mention that you have some concerns about the new Spectrum program guide being developed for their boxes.

Maybe this feedback is going to have more weight than contacting Spectrum:

»www.activevideo.com/acti ··· guage=en

If they can get constructive feedback on the new Spectrum Guide it might actually get somewhere and mean something.

Maybe this will help. I would also include your city, state, zip and box model number when taking about the guide.

Satch

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 14:51:50 EDT

surfinsam posted : Satch if you clear your cache, cookies, etc. It should stop redirecting and give you a chance to choose your provider again. Of course if you choose TWC again it wills tart redirecting to TWC pages again.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 14:30:20 EDT

CJ777 posted : Spectrum should have done what Cox Communications did. License the X1 platform from Comcast. But no, they're too cheap to do that and decide to come up with a shitty half baked guide system.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 09:27:24 EDT

Satch posted :

said by Techie01:

Thanks Techie!

How do you get to Caller ID Settings on the New Spectrum Guide?

Satch

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 09:21:40 EDT

Satch posted :

said by motorola870:

»www.spectrum.net/support ··· atchlist

see fort worth had a central VOD portal not this 3 portal crap but it got scrapped for the new spectrum guide.

LOL!

And of course I can't get there cause it goes to TWC Support. I will copy this URL in Private Browsing. Guys, that usually works if you want to go to a Spectrum page without a TWC redirect

Satch

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 09:11:03 EDT

Techie01 posted : So a tip for the vod portal, an easy way to toggle the different areas without having to go back to the menu is just keep hitting the vod button on the remote, it should go to the next category like video store or movies.

With the new guide, it's cloud based so the full guide isn't actually stored on those boxes anymore so vod isn't a 'channel' anymore so to speak like the iguide system was which is why you have to exit it instead of just changing the channel.

Also your SD channels shouldn't be stretched out, you should be getting an HD picture on the SD numbers. I'd suggest making sure your HD auto tune is on unless you shut that off for a reason. It's under settings and support > preferences > guide settings and then autotune to HD.

Also for authorization and sometimes lag issues, you can go to settings and support > account overview > equipment info > select reset data. It should kick you to the My Library screen and then see if that may have fixed the problem. This may correct your issue with the guide showing channels you aren't subscribed to if you have it filtered to 'my channels'. However if the latency continues, let customer service know. If the signal levels appear to be good on the agents end, they should be submitting a remedy ticket for the latency problem.

Also sometimes the issues can be resolved by rebooting the box completely instead of doing the reset button on the front also so if that doesn't help, unplug it instead.

Also they have to put the front clock display option because people with the motorola/pace boxes can use that feature if they have SG. They're not going to change that just because some boxes don't have the display built in. It would be to much of a headache to create two different versions I would think.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 07:58:48 EDT

Satch posted :

said by motorola870:

recently viewed never had issues in my area on VOD with Navigator it was very easy to just use up and down arrow on remote.

it is just like the Navigator VOD portal but different layout but you can't channel up and down out of it.

also can someone tell Charter to stop hijacking our browsers in legacy TWC areas to the legacy TWC support none of that is any use of mine as I have a spectrum package and spectrum guide which is not legacy TWC support pages.

I know about the page hijacking. I am now also on a Spectrum plan and you have to go to Private Browsing to see the pages linked. The question is, does Spectrum have a competent URL person to do that? Asking them to fix something might confuse them even more.

Satch

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 07:27:44 EDT

terabitz posted :

said by motorola870:

-fix stretching on SD channels which are black barred no matter what you do

This. This issue is present on my house's 101-H, even with Navigator.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:33:38 EDT

motorola870 posted : Yep found a way to break the guide lol.

setting the box to output 480i and use 4:3 guide will only work for one time in guide and then it defaults to 16:9 lmao.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:21:21 EDT

motorola870 posted : »www.spectrum.net/support ··· atchlist

see fort worth had a central VOD portal not this 3 portal crap but it got scrapped for the new spectrum guide.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:16:26 EDT

motorola870 posted :

said by Satch:

said by motorola870:

said by Satch:

With this current version of Spectrum Guide,

How do you leave an On Demand Channel? Can you just enter the numbers for the next channel that you want to watch? What about the Last Channel button?

Looks like the Texas market may have squashed a few more bugs than the New York market with the New Spectrum Guide. I guess I just don't understand the "You can't go back to an older box, once you have the World Box and Spectrum Guide." So if I have World Box with Spectrum Guide, I am stuck with it for as long as I have Spectrum cable?

Satch

they add the spectrum guide code to your account and can't remove it. Also yes you litterally have to hit the back arrow button on remote to exit On Demand and Netflix there is no punching in a channel number it locks onto the webpage for VOD art.

That is just insane! They need an upate to change that code sequence. (for VOD.) It sounds like it's a Menu, not a channel, therefore the confusion. (Or acts like a Menu.) For similar reason's why Navigator's Recently Viewed up/down options don't work for VOD.

Satch

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:13:35 EDT

Satch posted :

said by motorola870:

said by Satch:

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:10:01 EDT

motorola870 posted :

said by Satch:

said by motorola870:

said by Satch:

What should he do with these problems? What changes preventing the go back? This is terrible, and if the reboots and conditions are not improved, I cannot see how Cable TV customers with Spectrum will put up with this.

Satch

the reboots are stabalizing in my area. I think they are figuring it out slowly. Just the guide is not ready for prime time they didn't invest in a good team to develop it Active Video and Zodiac are a inexperienced team of programmers because this guide almost looks like a copy cat of windows media with channel logos and the features are so basic and not even fully usable that it seems like this a failed version of an updated iGuide or navigator in 2010.

they need to go back and get an actual team of programmers because the text fonts, the whole scheme of On Demand and the large channel numbers when you are punching in channel makes me think Charter is stepping 10 years back programming guide wise. They should of just used Navigator all the way and added features to it.

It's like I said, they should just stick with Navigator on modern boxes and stop trying to make everything the same. Don't fix what's not broken, because if you do, you'll break what once was fine.

Satch

yep. Charter never wanted anything TWC had you know that they thought they could force everyone over to the Charter world without causing issues and this shows they don't know what they are doing. If it wasn't for TWC they would probably waited longer to deploy DOCSIS 3.1 as they wouldn't have spent the money TWC put down right before the merger to get most areas on E6000 CMTS or CASA C100G CMTs gear.

I mean I don't hate the spectrum guide just it needs work and it could benefit it they don't lock you into VOD or netflix. and make all VOD on channel or portal.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:08:05 EDT

Satch posted :

said by motorola870:

said by Satch:

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:06:53 EDT

motorola870 posted :

said by Satch:

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:05:14 EDT

Satch posted :

said by motorola870:

said by Satch:

said by Anond3518 :

I posted this twice under the Equipment section on the official TWC Community Forums a couple of days ago, and each time it was deleted within minutes. I also posted twice in the Phone section of the Forums about how VoiceZone needs a major overhaul in regards to call blocking, call filtering and anti-spam, but that was deleted almost immediately as well.

Anyhow, I swapped out my old Cisco Enhanced DVR for a Spectrum 210 last week Saturday at a Rochester, NY area Spectrum Cable Store.

1) Itâs been a week, itâs been multiple reboots and Caller ID TV is still not displaying. Even if it was, I have yet to find a place for CID on TV history.

2) Only four of the twelve series I have set to record so far list the title in the Series Priority screen. Most just say (Title Unavailable). Programming that shows that way still continues to record, so I should be grateful I guess.

3) Thereâs no DVR Compensation setting, so when FFWing through commercials you have to manually jump back to catch the first few seconds of the show coming out of break.

4) A good 70-80% of the time when accessing the guide, when I press Info or OK on the remote, I get a guide not available error, but it brings up the mini guide. I had to set up a few recordings using the mini guide, because the main guide kept erroring out

5) The channel banner is too small, and the font is too large. Movies and TV shows with longer titles donât fully display.

6) Purely cosmetic, but the tiny channel logo in the banner is so small, itâs useless having it there. Some of the graphics are poorer quality, and if you didnât know what it was supposed to be you canât even really make out.

7) In the guide, in addition to the channel logo, about a dozen channels have channel abbreviations. Again, purely cosmetic but inconsistent.

8) Channels such as MGM, the LA area RSNs and a few other channels that are in L-TWC packages only are listed in the guide and give a âPlease subscribeâ message when channel surfing. Being on SPP, there is no way for me to subscribe to these channels even if I wanted them, so why canât they automatically be removed like in Navigator.

9) One of the biggest annoyances, if you land on an On Demand channel, you have a fraction of a second to channel the channel, otherwise the CH +/- buttons on the remote turn into navigational buttons to navigate On Demand selections. The only way that Iâve figured out how to circumvent this is to use the - button in between the channel buttons to take me back to a previous channel. There are directional buttons that can be used for the same functionality, so why the CH +/- buttons do this as well its anyoneâs guess.

10) On Demand is painfully slow most of the time

11) The Netflix app was okay at first, now I canât get any audio out of it, even though my A/V Receiver is detecting a 5.1 signal.

It boggles my mind that this was released to the general public. Or better yet, that it was released first to new customers only. What a way to scare them off. Iâm generally more forgiving then most when it comes to things not working as they should when it comes to technology but this really should be in beta still. Itâs also extremely disappointing that I apparently cannot post this on Spectrum's own website.

Just to clarify, This is the new Spectrum Guide on the World Box. If so, these are the best examples of why this Guide was not ready for prime time. It sounds like the box is bad, I would go back to the store and ask for a box with Navigator loaded on it. It sounds like all the World Boxes in your New York area have the new Spectrum Guide on them.

I can't really find anything in your post that would be a TOS violation as to why your post was deleted over at the Spectrum Community Forums. I am a power user over there, but not a moderator, I find some of the mods to be better than others.

Best guess for the deletion was that it was deleted by the same mod who sees this post as a rant and a complaint against the company so they removed it. Problem is, I think that your points are justified with regard to the box issues,

This is not to suggest that The Spectrum Guide won't get better on the World Box. It's just not ready for Prime Time. You know, instead of going to a store, get a tech out and see what's going on with this. The techs at least in my area are great and they will listen. Ask him to swap out the World Box for an Arris or a Cisco. Those boxes are great and they have been put through there paces. Just don't have him install an SA-model!

Satch

Satch he is not lying his box is not bad the on demand channel portal locks down the box and you have to hit exit leave it there is no changing up and down. Also once you go world box there is no going back and no mix and match of legacy boxes. The only time you will be able to mix and match is when Navigator and iGuide switch to Spectrum guide.

The On Demand portal is IP based it switches from a local stored version of the guide and it looks onto a webpage and it does the same when doing full info on a show. They seemed to forget that people want to be able to tune out of on demand. Also they moved PPV and Movies On Demand into to quick menu there is no one portal for all On Demand not to mention content entitlements are not the same on these boxes as in some shows will not play due to Netflix? I don't know but it is crap.

I haven't had the guide lock up in a week or so and the last change was the boxes reset due to CMTS being upgraded to 31 downstream bonding and OFDM along with 4 upstream channels and the boxes reset due to the modems in the box going offline.

Also Netflix has improved since they added 271Mbps or thereabouts capacity

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 05:02:55 EDT

motorola870 posted :

said by Satch:

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 04:55:12 EDT

Satch posted :

said by motorola870:

said by Satch:

said by Anond3518 :

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 04:44:30 EDT

motorola870 posted :

said by surfinsam:

If it's anything like contour/x1 Netflix shows will show up in on demand menus so that you can search everything in one place.

nope! It is all app based and it won't let you find it via on demand. Charter is ass backwards they have 3 VOD portals: TV Shows, Movies, Video Store

There is no compatibility with Netflix in the VOD servers which is all app based and you login in to it like Roku etc.

»www.google.com/url?sa=i& ··· 37189556

I wish the guide would like this instead of the ugly blue that they have. The mini guide looks like this in the picture but not main guide.

they need to add Start Over to Spectrum guide as well. They have some crappy feature where it pops up saying to view from beginning but it is only shows your recording.

They did say cloud DVR is coming in the fall/winter months even the techs that installed the boxes said it is coming I am guessing they may be waiting to launch start over with the cloud integration?

the guide is 75% of what it should be. Also these boxes could support 6 tuners via software upgrade Charter is lazy on it.

They are basically a cheaper version of the ARRIS DCX3600M and Cisco 9865HDC without cablecard and 16x4 modem that uses 8x4 for DOCSIS for netflix and two-way communications and 4 tuners off of it for QAM TV tuning. also it has 2GB memory instead of 1GB.

at least these boxes are running it via DSG the original Spectrum guide rollout used legacy OOB for Cisco headend in Fort Worth Texas.

The guide is about 75% ready for mass rollout they need to add:
-timed reminders for shows
-fix Native output on HDMI (allow it instead of defaulting to one output)
-fix stretching on SD channels which are black barred no matter what you do
-Remove features that aren't even needed on these boxes as why do I need to have a front clock display option in the menu if you aren't going to put one in the box.
-make a central VOD portal and stop trying to make it hectic by only allowing PPV and Movies to be accessed via quick menu
-add start over feature
-change the font of the main guide to that of the mini guide
-sync logos in mini guide with main guide
-properly input sub entitlements in VOD and in main guide
-allow you to only show subscribed channels (and not falsely put channels that aren't in your package in the current subscribed only filter)
-do not mix watchlist between boxes unless you allow multiroom DVR. Kinda dumb to have mom and dad
s watch list on a child's box and it shows the tittles for all boxes in the watchlist
-fix the channel input I don't need 3 inch wide input numbers on screen when changing a channel
-fix the locking of the guide when viewing on demand, netflix, or even viewing more info about a show
-the remote is crap. I want a remote with central VOD portal and you put time to have back light on menu buttons but not channels numbers wtf really lmao.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 02:20:07 EDT

surfinsam posted : If it's anything like contour/x1 Netflix shows will show up in on demand menus so that you can search everything in one place.

Re: [CATV] WorldBox?

Sat, 18 Aug 2018 01:28:33 EDT

motorola870 posted :

said by Satch:

said by Anond3518 :