dslreports logo
Search similar:


uniqs
94
jamiers
join:2004-08-22
Ashford, CT

jamiers

Member

[CATV] Willimantic CT Freezing

I am in the Willimantic, CT service area. For the past several weeks, I have been experiencing freezing for 3 to 5 seconds periodically - several times per hour and on multiple channels. What can I look at in Channel 2199 to review and see if things are good there? I like to know what to show the rep before they come out because I can't find any consistency to anything. Tuner 1 shows -6 and Tuner 2 shows 0 so I think that the power levels are OK. Modem shows downstream 1.4 and 3.2 and SNR of 40.1, Upstream shows ~46

Does the diagnostic page on the 8620 box show errors that I could report? Anything? I just don't want to spend time waiting for a tech to show up and have them say they can't see anything wrong in their 15 minute visit because they didn't see the freezing. (and I have it recorded on the DVR too).

Any ideas? Thanks, in advance.