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This is a sub-selection from [help] Unstable Internet Speeds

mino join:2018-11-23 1 edit	mino Member 2018-Nov-29 4:03 pm Re: [help] Unstable Internet Speeds The tech's tester showed the signal was fine and blamed my non-approved modem for the fluctuating SNR. It is possible for the line to the modem to be perfectly fine but the modem to cause intermittent extreme fluctuations of SNR between 0 and 33 every 2 minutes? My second call yielded a better Tier 2 tech who found high packet loss to the modem and stated that the modem was DOCSIS 3.0 and should work fine regardless of whether it was an "approved modem" or not. Now i have wasted $80 on a service check appointment. At this point, I'll have to buy some lottery tickets so I can run some fiber from the nearest IX POP to my home and pay for transit and peering.
	· actions · 2018-Nov-29 4:03 pm ·
Tursiops_G Technoid MVM join:2002-02-06 Brooksville, FL ARRIS TM1602	Tursiops_G MVM 2018-Nov-29 4:13 pm Did the Tech put in an Optimum (rented) Modem to verify his diagnosis, or just blamed it on yours and left? If he didn't swap in a rental modem, I'd go to your local Walk-In and pick up one, install/register it, and check the signals again. If the signals still show fluctuating SNR/High Uncorrectables with THEIR modem, I'd call them back and dispute the Tech's findings and the $80 service fee and ask for another Tech Visit.
	· actions · 2018-Nov-29 4:13 pm ·
kcram Premium Member join:2002-02-22 Mount Arlington, NJ ·T-Mobile	kcram to mino Premium Member 2018-Nov-29 4:23 pm to mino said by mino: The tech's tester showed the signal was fine and blamed my non-approved modem for the fluctuating SNR. It is possible for the line to the modem to be perfectly fine but the modem to cause intermittent extreme fluctuations of SNR between 0 and 33 every 2 minutes? My second call yielded a better Tier 2 tech who found high packet loss to the modem and stated that the modem was DOCSIS 3.0 and should work fine regardless of whether it was an "approved modem" or not. Now i have wasted $80 on a service check appointment. At this point, I'll have to buy some lottery tickets so I can run some fiber from the nearest IX POP to my home and pay for transit and peering. The Tier 2 tech should have sent out another road tech, as high packet loss is indicative of a signal issue, not an owner-modem issue.
	· actions · 2018-Nov-29 4:23 pm ·

mino join:2018-11-23	mino Member 2018-Nov-29 4:27 pm I'm going to try again with another service appointment after getting a TM1602A to verify it's not my SB6183's fault, I'm just so frustrated and I need to vent because I have no other choice in ISP like most of America which is ridiculous. Pingplotter shows me around 1-2% packet loss at an 1 second interval and 50% packet loss at 0.5 second interval to google.com.
	· actions · 2018-Nov-29 4:27 pm ·
Tursiops_G Technoid MVM join:2002-02-06 Brooksville, FL ARRIS TM1602	Tursiops_G MVM 2018-Nov-29 4:56 pm I would NOT BUY another modem until it's PROVEN that your SB6183 is indeed bad. I'd get one of the Optimum-Owned Rentals from the local Optimum Store FIRST, and see if that is the problem. If the issue is NOT with your Modem, and is proven to be with Optimum's service, You should be able to get the $80 service fee waived. Don't let a Lazy 'Tech' (probably a Contractor rather than an In-House tech), screw you over when it's actually THEIR problem.
	· actions · 2018-Nov-29 4:56 pm ·
Bobcat00 join:2018-09-19 New Jersey	Bobcat00 Member 2018-Nov-29 6:26 pm said by Tursiops_G: I'd get one of the Optimum-Owned Rentals from the local Optimum Store FIRST, and see if that is the problem. If the issue is NOT with your Modem, and is proven to be with Optimum's service, You should be able to get the $80 service fee waived. Listen to Tursiops.
	· actions · 2018-Nov-29 6:26 pm ·

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This is a sub-selection from [help] Unstable Internet Speeds