Topic 'Service Interruption Refund' in forum '' - dslreports.com

Re: Service Interruption Refund

Tue, 02 Apr 2019 10:19:47 EDT

tc1uscg posted : Family going to Italy in the summer. Wife has Google FI, son has TMO. Adding the global services to his phone while there so he can have unlimited voice calls, gogo service and faster LTE data and more tethering.

Wife had Googles service when it first came out as Project Fi. Phone never switched to other networks without rebooting. You lost service, you would reboot and it would acquire a network that worked (Michigan UP, TMO is spotty, Sprint works well but roams). Nexus 5x was her phone. Now, she has the Moto X4 android one GOOGLE edition. Still have the same issue. It just refuses to jump to the stronger network w/o rebooting. They may have "revolutionized" international roaming (I'd say Sprint was doing that back in 2010) but so far, TMO seems to work well for people living near Canada (or Mexico) since the phone will jump onto Rogers Communications network (canada) and not miss a beat. And it's free for calls, data, etc.

Re: Service Interruption Refund

Tue, 02 Apr 2019 03:43:42 EDT

chgo_man99 posted :

said by ohreally:

said by cb14:

Good example were the roaming rates, only government action could eliminate them between EU countries.

Yes and no. There was one network operator (3) that was quite aggressive at eliminating roaming rates. These were mostly in other countries where their parent company also owned networks (in countries as far away as Hong Kong and Australia), but the US was also included in that.

What remains to be seen (if we actually leave) is whether the UK govt intends to keep the price limits, as these were based on EU rules.

US carriers are not that competitive but they started reasonable roaming coverage within North America (Canada, Mexico) and then expanded globally. AT&T, Verizon started offering $10 day plan but includes unlimited talk, text data. Sprint is between $2-10 per day with most destinations for $5 a day for full LTE speed, with reduced speed for no charge and T-Mobile also at no cost if you are willing to go with throttled speed or $5 per day for full speed.

Google Fi revolutionized international roaming by offering international coverage at no additional cost at fast LTE speeds in many destinations.

Re: Service Interruption Refund

Mon, 01 Apr 2019 12:58:08 EDT

rradina posted : If actual competition exists and one provider's service is significantly less reliable than competitors, regulation would not be necessary much less voluntary billing credits. They will lose customers who value availability above that provider's other intrinsic qualities.

I agree that competition is not a panacea but that perception is at east partially skewed by our modern day "to big to fail" corporate conglomerates. They often attempt to create the appearance of competition.

Re: Service Interruption Refund

Mon, 01 Apr 2019 12:51:46 EDT

cb14 posted :

said by ohreally:

What remains to be seen (if we actually leave) is whether the UK govt intends to keep the price limits, as these were based on EU rules.

They will keep it IMO, however the question is what the network operators in EU countries would do since they
wouldn't be bound by those rules in regard to U.K. roamers.

Re: Service Interruption Refund

Mon, 01 Apr 2019 12:39:24 EDT

ohreally posted :

said by cb14:

Good example were the roaming rates, only government action could eliminate them between EU countries.

Re: Service Interruption Refund

Mon, 01 Apr 2019 11:53:22 EDT

Ostracus posted : A common trap, that competition is a panacea for whatever ails the market. A proper balance between competition and judicious use of the law is better.

Re: Service Interruption Refund

Mon, 01 Apr 2019 11:37:24 EDT

cb14 posted :

said by rradina:

Per the article, they get two days before they have to issue refunds. The wording in the article is not clear but it seems like the clock starts on day one but if it's fixed in two days the carrier doesn't have to issue a refund.

No mention of disaster exclusion. They ought to give carriers more time if there's a natural disaster that takes out a lot of infrastructure. Of course it'd be best if there was sufficient competition to make oversight like this unnecessary.

There is competition between ISPs in the U.K., unlike in the U.S. However competition does not always prevent unsavory behavior. Good example were the roaming rates, only government action could eliminate them between EU countries.
ISPs have to calculate for natural disasters. You should not pay for service you are not getting.
The two days rule is very reasonable and common sense.

On edit: In a case of a natural disaster, the penalty part should be waived but the customer still should get a refund. large scale natural disasters in the U.K. are rare and the government would probably quickly enact an exception.

Service Interruption Refund

Mon, 01 Apr 2019 08:22:56 EDT

rradina posted : Per the article, they get two days before they have to issue refunds. The wording in the article is not clear but it seems like the clock starts on day one but if it's fixed in two days the carrier doesn't have to issue a refund.

No mention of disaster exclusion. They ought to give carriers more time if there's a natural disaster that takes out a lot of infrastructure. Of course it'd be best if there was sufficient competition to make oversight like this unnecessary.