mackey Premium Member join:2007-08-20 |
to Satch
Re: [CATV] WTH is Spectrum Lifestyle silver?? Was was lied to and deceivedsaid by Satch:said by mackey:So it's intentionally misleading. This way the rep can say "you're getting lifestyle silver," and as the only "silver" plan listed on the website is a much larger package the customer thinks they're getting a lot more than they really are. There doesn't seem to be "Lifestyle Silver." It is Lifestyle or Silver. Silver is a much higher service level. Than there's Gold, which is everything but Spectrum Latino, which is ala-carte. said by ckins:A call to Spectrum informed me that i had "Lifestyle Silver" not Spectrum Silver So, the reps are intentionally misleading. |
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said by mackey:So, the reps are intentionally misleading. Unlikely. |
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ckins join:2018-03-17 Orlando, FL |
ckins
Member
2019-Jun-20 2:10 pm
The retention rep I spoke to apologized for the sales rep "misleading me" after I requested that someone goes back and listens to the recorded conversation I had with sales. I was placed on hold for 4 min, but doubt that the conversation was actually replayed. |
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to whoaru99
said by whoaru99:said by mackey:So, the reps are intentionally misleading. Unlikely. Likely. |
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said by ham3843:said by whoaru99:said by mackey:So, the reps are intentionally misleading. Unlikely. Likely. Nonsense. It's in nobody's best interest to intentionally mislead customers so I call BS. Just more Spectrum bashing by the same old peanut gallery. |
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said by whoaru99:Nonsense. It's in nobody's best interest to intentionally mislead customers so I call BS. Just more Spectrum bashing by the same old peanut gallery. They mislead potential customers ALL. THE. TIME. Anything to get a sale, no matter what including blatant lying. This applies to AT&T as well. NEVER TRUST THE SALES REPS. Go online and be sure of what you are ordering and get a print out of the purchase from Charter.com or Spectrum.com |
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It is always the buyer's responsibility to understand what they are buying, before they buy.
Nothing new or unique. |
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said by whoaru99:What's new or unique? Nothing.
It is always the buyer's responsibility to understand what they are buying. It depends. If they customer cited he wanted that package but found out later it did not include what he wanted he is responsible. But if a representative mislead the customer about the package then it would not be the buyers responsibility at this point. |
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It is ultimately the buyer who must do their homework. If you don't understand it or it doesn't jive with the rate card, caveat emptor.
Can an agent make a mistake? Sure. Are agents intentionally misleading people? Doubtful.
Can customers misunderstand? Sure. It gets to be a lot to try to sort out. |
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said by whoaru99:It is ultimately the buyer who must do their homework. If you don't understand it or it doesn't jive with the rate card, caveat emptor. caveat emptor only covers areas that are considered reasonable for a customer to know and find out information about. Keep in mind Charter Communication's makes it hard to get this information unless you know exactly what you are looking for or the exact search term to find the information. |
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You can have the channel lineup for your area sent in the mail. I did. Took a week or so to arrive.
Nobody has patience anymore though. |
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said by whoaru99:You can have the channel lineup for your area sent in the mail. I did. Took a week or so to arrive. If you are already an existing TV customer you can have it mailed. The problem is if you are getting a quote for a TV package you are not an existing TV customer. You would have to call sales for them to build a TV package that meets your needs and they will give your monthly rate. I think cavet emptor would not apply here since it is not reasonable for a customer to be able to find the information that Charter takes efforts to hide and for them to know the sales person is lying to them. |
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No arguing with a good conspiracy theory.  BTW, the channel lineup info had all the various packages listed, with the specific channel breakdowns. |
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said by whoaru99:No arguing with a good conspiracy theory.  It is not a conspiracy since cavet emptor has limits it is not absolute. |
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The allegations the company is intentionally misleading to screw customers is the conspiracy theory. |
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said by whoaru99:The allegations the company is intentionally misleading to screw customers is the conspiracy theory. You are putting words in my mouth. I never accused Charter Communication's of a conspiracy of misleading sales tactics. You do have sales people who will lie and mislead it happens. The only disagreement we have is responsibility. |
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| tech guy |
to ham3843
said by ham3843:said by whoaru99:Nonsense. It's in nobody's best interest to intentionally mislead customers so I call BS. Just more Spectrum bashing by the same old peanut gallery. They mislead potential customers ALL. THE. TIME. Anything to get a sale, no matter what including blatant lying. This applies to AT&T as well. NEVER TRUST THE SALES REPS. Go online and be sure of what you are ordering and get a print out of the purchase from Charter.com or Spectrum.com I have not had an issue with Spectrum's sales department. But I do understand you can get sales people who will lie and mislead. I can however tell you that Spectrum's sales department so far has always given me the correct monthly price when Time Warner Cable was nowhere close. |
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ckins join:2018-03-17 Orlando, FL |
ckins
Member
2019-Jun-25 7:22 pm
New Update ! i just got my first bill with Spectrum, it is $220 !! my monthy rate is $180 when i was told and reassured that it was $120, this of course is on a recorded call. Internet service is great! but dealing with the TV side, i dont have the time to go through all the phone calls because ive been mislead or flat out lied to. I know how to deal with issues with Customer Service as i have worked as such in my past. I am ditching the TV portion of Spectrum and going back to Att Uverse 300 with HBO and Showtime, whole home DVR and 2 wireless recievers for $50 a month. Add my Spectrum 400Mbs internet and my bill is only going to be $120 a month. |
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mackey Premium Member join:2007-08-20 |
to whoaru99
said by whoaru99:Nonsense. It's in nobody's best interest to intentionally mislead customers so I call BS. Just more Spectrum bashing by the same old peanut gallery. *ahem* » [HSI] Account Migration Nope, they're not intentionally misleading at all /s |
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said by mackey:said by whoaru99:Nonsense. It's in nobody's best interest to intentionally mislead customers so I call BS. Just more Spectrum bashing by the same old peanut gallery. *ahem* » [HSI] Account Migration Nope, they're not intentionally misleading at all /s Dunno if it's even related so *ahem* that. Lol. Either way, relative to this thread and the other, the point still remains. If you don't understand or it's not clear what you are buying, don't buy/don't bite. It's your money and your responsibility to safeguard it. |
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Anon74779 to ckins
Anon
2019-Jun-27 3:39 pm
to ckins
said by ckins:New Update ! i just got my first bill with Spectrum, it is $220 !! my monthy rate is $180 when i was told and reassured that it was $120, this of course is on a recorded call. Internet service is great! but dealing with the TV side, i dont have the time to go through all the phone calls because ive been mislead or flat out lied to. I know how to deal with issues with Customer Service as i have worked as such in my past. I am ditching the TV portion of Spectrum and going back to Att Uverse 300 with HBO and Showtime, whole home DVR and 2 wireless recievers for $50 a month. Add my Spectrum 400Mbs internet and my bill is only going to be $120 a month. Your first bill is going to be higher. It's called prorating. Unless you expect your first month of service for free. |
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mackey Premium Member join:2007-08-20 |
to whoaru99
said by whoaru99:said by mackey:said by whoaru99:Nonsense. It's in nobody's best interest to intentionally mislead customers so I call BS. Just more Spectrum bashing by the same old peanut gallery. *ahem* » [HSI] Account Migration Nope, they're not intentionally misleading at all /s Dunno if it's even related so *ahem* that. Lol. Either way, relative to this thread and the other, the point still remains. If you don't understand or it's not clear what you are buying, don't buy/don't bite. It's your money and your responsibility to safeguard it. And how exactly is someone supposed to understand what is being sold when the reps are lying and being intentionally misleading about what it is? That other thread proves that Spectrum reps intentionally mislead, so your comment I originally quoted is the bullshit. |
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Duplicate. |
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whoaru99 2 edits |
to mackey
said by mackey:And how exactly is someone supposed to understand what is being sold when the reps are lying and being intentionally misleading about what it is? That other thread proves that Spectrum reps intentionally mislead, so your comment I originally quoted is the bullshit. More nonsense. You understand by doing your own digging and comparing as I mentioned previously like in having information sent to you BEFORE pulling the trigger. But, it's just easier to blame someone else. Too common these days. In my line of work I frequently have to deal with just one side of the story, not unlike what is normally the case on forums. And, of course, you always get all the facts with full truth and disclosure in that one side. Lol. |
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to ham3843
said by ham3843:said by whoaru99:Nonsense. It's in nobody's best interest to intentionally mislead customers so I call BS. Just more Spectrum bashing by the same old peanut gallery. They mislead potential customers ALL. THE. TIME. Anything to get a sale, no matter what including blatant lying. This applies to AT&T as well. NEVER TRUST THE SALES REPS. Go online and be sure of what you are ordering and get a print out of the purchase from Charter.com or Spectrum.com Except I can't do this. I put my address into the Spectrum site and all I get is a telephone number to call. I want to see what packages they offer online including channel lineups. I do not want to call and have a rep try and pressure me into buying anything. I am with Uverse fiber 100/100 internet and TV now. My promos expire next month so I am looking at all of my options. But if I have to call into Spectrum to get any information then Spectrum is out of the running for me. |
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You dont have to put up with any pressure. Call the number and ask for them to send the info. If they start in on the spiel be firm but nice in reasserting to please just send the info. |
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mackey Premium Member join:2007-08-20 |
mackey
Premium Member
2019-Jun-27 6:55 pm
said by whoaru99:You dont have to put up with any pressure. Call the number and ask for them to send the info. If they start in on the spiel be firm but nice in reasserting to please just send the info. So, do you work directly for Charter or is it through a contractor? |
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said by mackey:So, do you work directly for Charter or is it through a contractor? Lol. It would be tough to be farther off the mark than that. |
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ckins join:2018-03-17 Orlando, FL |
to Anon74779
What they did was prorate 2 different packages for my first month and charged me for 2. it took a few hrs but i got everything credited back so now my bill for just internet is $70. |
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| ckins |
to whoaru99
Hi whoaru99, I attempted to do my research when i was shopping, however the website i was provided was not the same as what i was getting. When i went to return my equipment there were 3 other folk returning as well, each said they were misled with the "lifestyle" packages and were canceling service. after all is said in done, the market im in is transitioning from BHN so i believe that there is a lack of internal communication on the new plans being marketed. I will say, im very happy with my Spectrum internet |
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