Frontier Communications → Provisioning? No syncs all the time

Hello, so I signed up for service and had frontier installed. VDSL connection. It was installed a few weeks ago on a Saturday. I was getting a steady connection Saturday and sunday. 31mb down/3 up.

Then Monday rolled around it was down to 21mb/ 3 (I work form home VPN etc) it dropped connection entirely (I am not using frontier wifi either that is turned off but it dropped with or without it) connection down, link is down. 0 on the speeds on the modem page etc. 5 to 8 minutes later it's back. It has done this sporadically seems to happen in the morning from the 10 to 12 time frame the most but it has happened all over the place. Multiple times a day. Tech that installed originally tig it was a local routing issue. That was fixed. But they didn't solve it. He then rebuilt a new clean port at the local office, and a new modem after about a two weeks of this on a follow up visit. Interesting to me though... The new modem install and reset up worked fine for the whole day. And actually had better speeds like my original install for the day at 31mb /3 (I pay for the 25mb plan because they couldn't get my line up to the 45mb they thought they could). But overnight back to the same 21mb/3 or worse and frequent no syncs any ideas? I have been saving the modern logs much as possible. It's very busy. And my ip is jumping around each time I reconnect.

How about some sync stats from the modem?

Attached file. I scrubbed some IPs and macs

(this is the op made a new account) sorry try this file instead. Thanks!

Hopefully that helps

That is a bit useful, but a screenshot of the page that details the dsl sync rate, max attainable rate, noise margin/snr, and corrected/uncorrected error counters is more useful

If possible, both when Healthy and Degraded

Do you know if this is Single Pair or Bonded Pair VDSL2 service? No biggie if you dont know

Wow, VDSL with attenuation values from 37-40? Do you ever get 24 megabit with a speed test? In your last screenshot its showing LOTS of CRC errors, which would seem to indicate a problem. I only get 2-4 CRC errors on a good day, and maybe 100-120 if it rains really hard all day, and no noticeable service disruption.

You shouldn't have anywhere near that many in a day! I say give frontier another call and get them to fix it, or get your speed lowered to 15mbit...

Can you move your modem to a jack closer to where the service comes into your house? Even plugging it into your outdoor NID box for a few hours would give you a better idea whether its your inside wires or frontier's problem.

I can get 31mb down pretty consistently right after install for 24 to 48 hours. Although I'm in the 25mb package so they only guarantee 60 or 80 percent of that. I believe it's only after an overnight process I get shoved back down to sub 25 and that's when the problems start. Originally according to distance they were claiming 45 was possible but the local tech says 35 would be the highest to go. The incoming is a relatively new phone line and a short 15 foot run or so. I have the modem mounted in the basement. I'll try tapping in closer somehow maybe with a new line. He did test it physically and said it was good to go though.

He also mentioned there are some older equipment in the area (soldered instead of push in or something?) but other people around me aren't having issues. Line coming to the house is probably 10 to 12 years old maybe. By my estimation and his.

I'm surprised you're getting what you are with those numbers, I would have the tech take another look, and let him know about the high numbers of CRC errors, maybe show him your last screenshot. That's the one to keep an eye on. He probably tested it outside at the box right?

I don't have much personal experience with VDSL, but from what I understand, its usually not used with that high of attenuation just because the higher frequencies start having issues the longer the line is. It could also be something called a load coil too, which would need to be removed as they don't play well with DSL... its hard to say.

Ok thanks. He tested inside on the install I think but I'll check

Those were more helpful...but see if you can find the dsl stats page, which I believe is under the status menu, I think

Quick review of what's posted...there is a copper fault somewhere

That doesn't look awful. 45 Mbps should be possible via Bonding, assuming enough pairs and DSLAM ports. This plus Historical should be a good start to track it down

Did the Field Tech run a new IW/jack+wire to feed the modem?

Also, do you have POTS, or is this a Dry Loop?

Is there a time of day or weather event or other correlation with the service going poo poo?

No solid pattern but seems to be more noticeable in the late morning hours the first couple days of the week then sporadic beyond that.not sure about the others. Jack use was repurposed but looks good and stuff. Wire from outside of house to the jack is maybe 10 years old.

"Home run" from outside NID to jack aka straight shot? No other splices/legs/connected thru to other jacks? Makes a difference on VDSL2

Yeah, the line does have an in line splice but he said they look good.

In line splice is good (usually) as long as it doesn't 3-way

T/Sing from afar is asking a lot of ?s, so I apologize

Yeah no problem I appreciate any ideas

And if you have a different model NID and are unsure where the test jack is, post a pic of it, and someone here will let you know

Thanks! I'll try it

Ok cool thanks

Take a Flat Head screwdriver out to the NID with you. You should only need access to the Subscriber/Customer side to reach the test jack, and most models allow access to that side via a flat head screw

Here is the xDSL status when it just went down. Driving me nuts hourly or less it seems. goes into training mode down for a few minutes. I'll let you know how it goes with the testing.

Do you have a normal old style wired telephone?
When it goes down plug it in and see what you hear.
Static, pops, AC hum, bubba talking on his CB, the local AM radio station...

unfortunately I don't have one any more

That works best if there is Battery on the line. If it is a true Dry Loop, that method does not work as well

So...I bought a 50 ft brand new RCA phone cord. Plugged it into the tester port of the line that is connected. Ran it into the house and plugged into the modem. Nothing. Modem wasn't linking at all. Unplugged and plugged in again and rebooted modem...same thing. Not sure what that means. Plugged back into the house jack and it works as before. Is it normal for dialectic grease to be used to keep these tested jacks clean?

Also, the ports in the telco box at my house say POTS