Start.ca → Re: high ping saga part 3

My upstream has settled dow a little. But still out of specs

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 663000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK Processed
Security Authorized BPI+

Downstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
1 Locked QAM256 18 5360537 sym/sec 663000000 Hz 5.5 dBmV
2 Locked QAM256 21 5360537 sym/sec 681000000 Hz 6.6 dBmV
3 Locked QAM256 22 5360537 sym/sec 687000000 Hz 6 dBmV
4 Locked QAM256 23 5360537 sym/sec 693000000 Hz 6 dBmV
5 Locked QAM256 24 5360537 sym/sec 699000000 Hz 6 dBmV
6 Locked QAM256 25 5360537 sym/sec 705000000 Hz 6 dBmV
7 Locked QAM256 26 5360537 sym/sec 711000000 Hz 5.8 dBmV
8 Locked QAM256 27 5360537 sym/sec 717000000 Hz 6.4 dBmV
9 Locked QAM256 28 5360537 sym/sec 723000000 Hz 6.4 dBmV
10 Locked QAM256 29 5360537 sym/sec 825000000 Hz 8 dBmV
11 Locked QAM256 30 5360537 sym/sec 831000000 Hz 7.5 dBmV
12 Locked QAM256 31 5360537 sym/sec 837000000 Hz 8 dBmV
13 Locked QAM256 32 5360537 sym/sec 843000000 Hz 8 dBmV
14 Locked QAM256 2 5360537 sym/sec 849000000 Hz 8 dBmV
15 Locked QAM256 3 5360537 sym/sec 855000000 Hz 8 dBmV
16 Locked QAM256 4 5360537 sym/sec 861000000 Hz 8.8 dBmV
17 Locked QAM256 5 5360537 sym/sec 579000000 Hz 7.1 dBmV
18 Locked QAM256 6 5360537 sym/sec 585000000 Hz 7 dBmV
19 Locked QAM256 7 5360537 sym/sec 591000000 Hz 7 dBmV
20 Locked QAM256 8 5360537 sym/sec 597000000 Hz 7.4 dBmV
21 Locked QAM256 9 5360537 sym/sec 603000000 Hz 7.5 dBmV
22 Locked QAM256 10 5360537 sym/sec 609000000 Hz 6.9 dBmV
23 Locked QAM256 11 5360537 sym/sec 615000000 Hz 6.5 dBmV
24 Locked QAM256 12 5360537 sym/sec 621000000 Hz 6 dBmV
25 Locked QAM256 13 5360537 sym/sec 633000000 Hz 5.5 dBmV
26 Locked QAM256 14 5360537 sym/sec 639000000 Hz 5.3 dBmV
27 Locked QAM256 15 5360537 sym/sec 645000000 Hz 5.5 dBmV
28 Locked QAM256 16 5360537 sym/sec 651000000 Hz 5.8 dBmV
29 Locked QAM256 17 5360537 sym/sec 657000000 Hz 5.3 dBmV
30 Locked QAM256 1 5360537 sym/sec 279000000 Hz 4.3 dBmV
31 Locked QAM256 19 5360537 sym/sec 669000000 Hz 6 dBmV
32 Locked QAM256 20 5360537 sym/sec 675000000 Hz 6.4 dBmV

Upstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
1 Locked TDMA and ATDMA 2 2560 Ksym/sec 25300000 Hz 50.1 dBmV
2 Locked ATDMA 4 5120 Ksym/sec 36996000 Hz 50.1 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30596000 Hz 49.8 dBmV
4 Locked TDMA and ATDMA 1 2560 Ksym/sec 22100000 Hz 50.1 dBmV

Current System Time

First signal reading post you made showed:

ATDMA 3 5120 Ksym/sec 30596000 Hz 45.3 dBmV

Usually with a 6db Attenuator you'd expect it to go to about 51.3 dBmV

Upstream "max" power level recommendations change depending on the Season (not by much)

Use the following as a guide line: (bellow is for 3+ Upstream channels)

TDMA 1280 Ksym/sec +55 dBmV 45 dBmV

ATDMA 2560 Ksym/sec +52 dBmV 45 dBmV

5120 Ksym/sec +51 dBmV 45 dBmV

CMTS also "requests" Upstream power from the cable modem.

You are looking okay but we have no SNR info.

"it's because you are not with Roger's and you are using an inferior modem" ^_^ that made me laugh, much needed laugh ... been a LONG day.

Rogers informed Start to replace my modem. Even though Start tech rep confirms issue is outside of the house example node and on.

so if we still have the same results, this will confirm it's on Roger's side.

At this point I don't know what else to do.. quite honestly, i had an argument with my wife.. she doesn't understand why we came back to Rogers/start and still dealing with the same issues as before.
start was offering less for more.. 250dn20up if we go back to bell it's 100dn/10up for lot more.

Originally i was with Roger's and dealing with the same problems muttiple times per year. then i switched with Start, cheaper and love dealing with start. then we moved to Bell lower package at highier price, but internet was amazing with low latency. now we are back with start. because more for less but nothing but problems. it's not Start's problem, it's Rogers shit..... that I have a problem with..