Topic 'Re: Cox at it again' in forum 'Cox' - dslreports.com

Re: Cox at it again

Sun, 15 Mar 2020 22:47:32 EDT

martinh posted : Lots of correctables and uncorrectables now

5 roll game

Re: Cox at it again

Fri, 06 Mar 2020 17:37:11 EDT

martinh posted : Problems were gone for 2-3 days, not a single ping spike throughout the day and now it's back. I'm pretty sure it's on cox's end. Oh well

Re: Cox at it again

Sat, 29 Feb 2020 21:05:59 EDT

HighSpeed posted : Oh yeah you got some solid signal now. I bet that fixes your problem. Post an update later on to let us know if that fixed it for you!

Re: Cox at it again

Sat, 29 Feb 2020 20:11:47 EDT

martinh posted : Ever since I opened the demarc box, my ping has been completely stable since then. The adapter arrived today I plugged it in anyways just in case. My downstream signals are much lower now.

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Re: Cox at it again

Fri, 28 Feb 2020 17:58:44 EDT

HighSpeed posted : Forward path is the downstream so yes, that one will do too. And this will go on the modem itself. Screw this on the modem, and then the coax on to the attenuator.

Re: Cox at it again

Fri, 28 Feb 2020 17:05:58 EDT

martinh posted :

said by HighSpeed:

This will twist on directly to the modem itself inline with the coax you have on the modem already.

A little confused here. Am i supposed to do this in the demarc box where the video was taken or in my bedroom where the modem is located?

Also will these ones do? I can get them faster (tomorrow) than the ones u linked. Theyre "forward path" whatever that means

»www.amazon.com/line-Sign ··· 1&sr=8-5

Re: Cox at it again

Fri, 28 Feb 2020 16:19:40 EDT

HighSpeed posted : Awesome video. That helps a lot. So it seems like it's a direct connection to your modem, which is good. I bet there is probably an amp right in front the tap at the pole or ped. Not to worry, a 6 db pad / attenuator will knock those signals down to acceptable specs. This will twist on directly to the modem itself inline with the coax you have on the modem already. This is what I would do.

This is what you need: »www.amazon.com/6db-Atten ··· 013L48XA

However, if you don't want to try that, have you scheduled a tech to come out and check or did you start here first? The techs carry attenuators with them so if you scheduled a tech I'm sure they would know what the issue is right away when they hook up there meter to it.

Re: Cox at it again

Fri, 28 Feb 2020 14:52:10 EDT

martinh posted : I posted a video to showcase the situation more clearly.

»www.youtube.com/watch?v= ··· h6Gn4FzM

Re: Cox at it again

Fri, 28 Feb 2020 10:14:44 EDT

Ocala_Rick posted : The other coax unit you see looks like a DirecTV hookup.

Re: Cox at it again

Fri, 28 Feb 2020 09:59:29 EDT

HighSpeed posted : @OMikeZ, if you want some help tracking down a problem, I would suggest posting a thread of your own instead. We could go through some troubleshooting and see if we can fix it.

Re: Cox at it again

Fri, 28 Feb 2020 09:49:28 EDT

HighSpeed posted : You got a lot going on there. Can you trace cables? In that second photo, you see that ground wire coming off that coupler? That's the ground block I'm talking about. The black cable going into it is probably the Cox coax line in and the white one that goes out, I would assume goes to your modem. However, that first picture is concerning. It looks like you have some kind of coax distribution and a 3-way splitter maybe? Is any of that connected to the ground in the second picture? Can you show what it looks like all together?

Re: Cox at it again

Fri, 28 Feb 2020 02:14:07 EDT

OMikeZ posted : Hey buddy, im in North County SD. Same shit is happening to me for the past couple years. Up until recently i've stopped trusting Cox and have come to the conclusion they are throttling. I pay for gigablast with unlimited internet for over a year. Same issues you are having, I am having as well. Pinged my default gateway and multiple ips such as google.com etc etc. "Request timed out" always tends to ruin those days you try to get the best out of the internet we pay top dollar for.
Restarted modem, bought a new modem, dnsrefresh all of that stuff. Changed my DNS multiple times. Some days it works great, most days this ends up happening. Pretty lame if you ask me. I'd say someone in their staff is a fucking moron and may be doing this intentionally. Planning on relocating and taking my business elsewhere more stable. Cox cable, more like Hoax cable. Would love to follow up with you if you figure anything out.
I'd like to mention I connected my coax from the telephone pole directly through my roof to my cable modem (4th modem at this point). Had their Coax 3.0 Cable modem, upgraded to a netgear 3.0 modem. Then they released the "Gigablast" for that wannabe fiberoptic internet they've used as a sales pitch to trick customers (at least i feel as if thats so) to have everyone upgrade to the panoramic modem 3.1 Coax cable for that lightning fast speed! That didn't end up working more than a year ago. Went to best buy and bought a Coax 3.1 Netgear modem that was over 200$ and everything worked great for about a week then same thing again. Shall i mention they never replaced any coax cable as well from 3.0 to their "new" 3.1? Constantly getting timed out and lagging. Unstable, etc etc. Shits getting old. Hope this gives insight to anyone looking for answers. Btw, these are just my personal experiences, im not pressing this on anyone else. Just looking for hope. Personally, i've lost it with this ISP and AT&T as well. At least in this area. Cheers and good lucks everyone dealing with the same thing.

Re: Cox at it again

Thu, 27 Feb 2020 22:40:44 EDT

martinh posted :

said by HighSpeed:

Yeah of course. Most boxes now a days have a door that just clips on. Depending on the tech could have probably zip tied it closed to keep nature of it. But if you have one of the old boxes with the Gilbert locking terminator then you would need the tool to open.

updated with photos, are these clear enough?

Re: Cox at it again

Thu, 27 Feb 2020 22:36:18 EDT

HighSpeed posted : Yeah of course. Most boxes now a days have a door that just clips on. Depending on the tech could have probably zip tied it closed to keep nature of it. But if you have one of the old boxes with the Gilbert locking terminator then you would need the tool to open.

Re: Cox at it again

Thu, 27 Feb 2020 22:34:24 EDT

Dirty Steve posted : At my house it's just a ground block screwed to the backside of the facia board. The coax comes from the telephone pole, and is secured to the front of the facia board, and loops underneath it to the backside, screws into the ground block. Then another coax cable goes from the ground block into my attic (and to the modem location inside the house).

If I ever had problems, I would go out to that ground block, connect the modem directly to that ground block with a short piece of coax. Then I'd know if the problem's "on my side or theirs."

If your cable is buried, it should be similar. It might be protected in a box (like mine is protected under the eave. You should be able to access it.

EDIT: Your second photo looks like what I have under my eave. But, I don't have all that other stuff in your first photo.

Re: Cox at it again

Thu, 27 Feb 2020 22:17:54 EDT

martinh posted :

said by HighSpeed:

What does your coax runs look like? I'm mainly interested in seeing what the demarc box looks like. For just internet service Cox will bring in the coax line from the tap and then will use a ground block and couple that to the coax line your modem is on. There should be no splitters or amplifiers. Can you confirm that is the case?

I found a panel outside that says "Telephone". Is this the demarc box?

I took a few pics. What am I looking at here? Which cable is my cox cable? I'd like to learn as much as possible perhaps in the future I can fix it myself

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Re: Cox at it again

Thu, 27 Feb 2020 21:53:26 EDT

HighSpeed posted : It's also possible you just need a 6 db pad to knock those signals down into spec.

Re: Cox at it again

Thu, 27 Feb 2020 21:51:30 EDT

HighSpeed posted : What does your coax runs look like? I'm mainly interested in seeing what the demarc box looks like. For just internet service Cox will bring in the coax line from the tap and then will use a ground block and couple that to the coax line your modem is on. There should be no splitters or amplifiers. Can you confirm that is the case?

Re: Cox at it again

Thu, 27 Feb 2020 21:18:57 EDT

martinh posted :

said by HighSpeed:

Your downstream signal levels are pretty high. Spec is as close to 0 dBmV as possible but normally within 5-7 dBmV. Your SNR is above 36 on all channels which is good. Your upstream signal levels are within spec as well. So, my question to you is.. what all services do you have with Cox? Do you have TV and phone too? I'm not sure how technical you want to get, but we can go through a few things if you'd like. If not, that's what field techs are for.

Had a tech come over a few days ago. It seemed fine for a bit and now we're back to square one! I love it. No I don't have tv or phone. Just internet

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Re: Cox at it again

Mon, 24 Feb 2020 18:40:11 EDT

HighSpeed posted : Your downstream signal levels are pretty high. Spec is as close to 0 dBmV as possible but normally within 5-7 dBmV. Your SNR is above 36 on all channels which is good. Your upstream signal levels are within spec as well. So, my question to you is.. what all services do you have with Cox? Do you have TV and phone too? I'm not sure how technical you want to get, but we can go through a few things if you'd like. If not, that's what field techs are for.

Re: Cox at it again

Mon, 24 Feb 2020 17:08:39 EDT

martinh posted : Lol set up an appointment and the person is telling me there may be a $75 dollar charge for the service technician. Are you joking me? My internet lags, I need a tech so now maybe Ill be charged?

Re: Cox at it again

Mon, 24 Feb 2020 13:59:54 EDT

rbeck692 posted : Try it as ping google.com -t -4

I'm wonder if it's just the limited select of v6 routes.

Cox at it again

Sun, 23 Feb 2020 04:28:09 EDT

martinh posted : South west area, new house, didn't have a problem for a year. This Issue started around 2 weeks ago. Constant ping spikes throughout the day.

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