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Brocktoon
join:2009-08-11
Fairless Hills, PA

1 recommendation

Brocktoon

Member

[Caps] Data Usage Meter Overage Glitch

Anyone else seeing crazy overage listings on the Xfinity account website? I guess I'm not the only one ...

»forums.xfinity.com/t5/My ··· /3310281

I don't have any caps, and all of the sudden everything over 1 GB is listed as overage
quagmire
join:2001-07-13
Boston area

1 recommendation

quagmire

Member

I'm seeing the exact same thing, and I'm in the Northeast region with no caps.
Brocktoon
join:2009-08-11
Fairless Hills, PA

Brocktoon

Member

I've since checked with a few other people this morning ... all in the Philly region and they're seeing the same thing. This may be pretty widespread. Hopefully just a visual glitch, and not something that reports as an actual billing overage

cynicscorner
join:2013-10-06
Pittsburgh, PA
ARRIS S33
Asus RT-AC68

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Click for full size
That's pretty screwed up. Same deal in Pittsburgh. Total monthly usage seems correct. Based on the table, the overage amount shown in red is n - 1, where n is the actual usage. Looks like I've already gone over with 6 gigs so far this month. Oops. Back to dial-up, I guess.

joetaxpayer
I'M Here Till Thursday
join:2001-09-07
Sudbury, MA

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Signed in to pay my bill, and saw the same. I am NorthEast outside of Boston.

srtdodge05
Premium Member
join:2011-10-16
Ypsilanti, MI

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No issues in Michigan.
tpkatl
join:2009-11-16
Dacula, GA

2 recommendations

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Could be a (not very) subtle signal that those of you without caps ... may be joining the rest of us in Comcast Cap world.
neufuse
join:2006-12-06
James Creek, PA

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Showing me as over my cap in Western PA... funny because don't have a cap here :P

ropeguru
Premium Member
join:2001-01-25
Mechanicsville, VA

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Showing the same here with accounts in VA and in WV.

joetaxpayer
I'M Here Till Thursday
join:2001-09-07
Sudbury, MA

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Sorry, I lost track, what is your cap? Or the general cap they have?

owlyn
MVM
join:2004-06-05
Newtown, PA

1 recommendation

owlyn to cynicscorner

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to cynicscorner
The whole thing is screwed up. The graph doesn’t match the table, and both are wrong.
Soups
join:2015-10-15
USA

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Fine in Central, looks like it's just the NE.
Brocktoon
join:2009-08-11
Fairless Hills, PA

2 recommendations

Brocktoon to tpkatl

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to tpkatl
said by tpkatl:

Could be a (not very) subtle signal that those of you without caps ... may be joining the rest of us in Comcast Cap world.

I guess anything is possible, but many of us with no caps are in FiOS areas. With all the cord cutting going on, Comcast would just be sending people to the competition if they started up with caps
westdc
join:2009-01-25
Amissville, VA

westdc to cynicscorner

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I show the Same thing - Whats used + Same amount used Overage ???

Not going to yell -yet --unless I'm billed for being over

Anon91d1b
@99.203.81.x

Anon91d1b

Anon

I’m in the Philly market and not having that issue

SJWeigand
join:2003-11-17
Doylestown, PA

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I just checked my chart and clearly the "Total Monthly Overage" is 1GB less than the "Total Monthly Usage". As far as I know, I do not have a cap, so not too concerned.

lumpy9138
Premium Member
join:2003-12-19
Elgin, IL

1 edit

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Having the same issue in the Northwest suburbs of Chicago. Funny it told me I had one courtesy month left after I went over the cap, but when it flipped months, it now says I have two courtesy months again.
DrSmith
join:2009-02-16

1 edit

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5 days later, still seeing the same glitch. Seems harmless but it really reinforces the impression that Comcast is too big to care. It's like when people get billed for equipment they already returned. It's not malice it is incompetence. Time to update Lily Tomlin's famous quote: "We don't care. We don't have to. We're the phone company."

ropeguru
Premium Member
join:2001-01-25
Mechanicsville, VA

1 recommendation

ropeguru

Premium Member

said by DrSmith:

"We don't care. We don't have to. We're the phone cable company."

Fixed for current times...

Anonf3ecf
@73.114.189.x

Anonf3ecf to Brocktoon

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We just noticed the same issue here in NH, each month going back to Sep shows what we used, and then the same amount going over. No charges, so guessing it's a glitch.
quagmire
join:2001-07-13
Boston area

1 recommendation

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It's been fixed.
Brocktoon
join:2009-08-11
Fairless Hills, PA

Brocktoon

Member

Fixed for the most part ... but I'm now seeing 'We are unable to retrieve your plan info at this time' in the upper right of the graph. Minor issue I've seen before

owlyn
MVM
join:2004-06-05
Newtown, PA

1 recommendation

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MVM

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Thanks. Just checked. Fixed for me as well.