Verizon FiOS → [ONT] Extend FIOS fiber optic cable without moving ONT

I have a singlemode (OS2) fiber cable coming into my house from the pole, the cable has SC connector (simplex) which attaches to the VZ FIOS ONT box. Currently this cable comes from a pole which is in my front yard and it is an overhead drop. I am moving all my utilities underground including Electrical and Cable and I would like to do the same for FIOS. The electrical contractor, said he can only move electrical service after the town does the inspection for the underground conduit however electrical contractor is running two 1.5" conduits for Cable and FIOS in addition to 3" conduit for main electrical line. The FIOS fiber drop which comes from outside can't reach through underground conduit so I would like to pull the fiber back at the pole, coil up the cable and attach an outdoor rated single mode simplex SC coupler and buy my own outdoor rated singlemode simplex cable with SC connector which I will have my electrician pull through the conduit. Will this work or do I need VZ to run a new fiber from the pole or few poles away where it is actually spliced at and run a new fiber feed? the cable going into ONT has green color SC connector does that mean it is SC/APC? Also is this a better way or have somehow VZ to run the new cable through conduit?

What are the benefits and motivations for changing the setup? Does something not work with the current set up?

Ask your power company (JCP&L) if they can handle the relocation of the power line. They need to be contacted anyway since it involves the drop (generally anything before the meter is their problem). Its also a good time to upgrade electrical service going into the house.

Do the same for Verizon. They likely get requests for this all the time.

So we bought a brand new house in 2017 and builder should've installed the utilities underground from the get go, by the time we realized right before closing it was too late. The pole is right in my front yard directly against my main entry door about 50' away and all utilities are going overhead which aesthetically looks bad. We wanted to do this from day one but this wasn't priority, financially until now. State of NJ allows license electricians to do this conversion unlike some other states where only utility companies can do this. My landscaper is digging a trench and my electrician is going to run the conduits and cable. Electrician also submitted Design Request with JCP&L and they get involved for inspection and final energization of new underground wire. JCP&L does not do any trenching or run the wire in the conduit.

I am having really hard time getting VZ to speak with me, I have ticket open since July 6th and have done bunch of chat sessions and called them couple of times and I was told I will get a call back but nothing yet. So I want to this on my own. My electrician already got the permit from the town so we are ready for trenching next week.

I saw you posted this over in the Verizon forums. The moderator there escalated to support and locked the thread. If you read your message there, they should be giving you instructions on a private chat to talk to support.

As I understand, the fiber from the ONT back is owned and managed by Verizon. While you can purchase fiber equipment that will plug into it, if anything goes wrong you'll own it. And they will charge a lot of money to fix it. It's probably best to let them handle relocating the fiber.

You can try »Verizon Direct, it gets you to their social media support team. Often they can do things the front line support folk don't / can't do. There's also executive appeals, but they only help after regular support fails.

The answer was already quoted below, but let Verizon handle it.

They'll come out and pull through the conduit - just have to get escalated to engineering via the fiber solutions center.

Don't try to do this yourself - don't give PTH any reason to give you a hard time.

Which neighborhood are you in, if you don't mind me asking? I'm in Normandy Village. Great place to live.

Thank you I will try Verizon Direct. I started the whole process by first reaching out to JCP&L in less than a week they came over and said since I am doing overhead to underground conversion, the pole looked really old and they installed new pole right next to old and told me VZ owns the old pole they have to move their service from old to new. So I need VZ to come out and move my FIOS overhead drop from old pole to new pole and remove the old pole. The pace they operate at, I have a feeling I am not going to get anything done until next spring and my front year will have two poles for months.

Dennis, I responded to via instant message.

...I did the exact same thing in JCP&L/Fios territory. Yes, underground conduit must be inspected prior to covering the trench. Your electrician will pull new underground electric service entrance wire, leaving sufficient slack to reach the secondary wiring on the pole. The electrician cannot make the connection to JCP&L secondary at the pole... JCP&L must do that. If it was a replacement electric service at the house, and the JCP&L aerial drop was present, the electrician is allowed to make the connection. But those rules may have changed.

When I did this... I was responsible to provide and install the underground conduit and wire... but JCP&L assumed responsibility to maintain it. However, I believe those rules have changed, too... Also... I used 3/0 copper... larger than required for a 150A service. Wanna bet that JCP&L would replace that "in kind" if it went bad? No way... I'd get typical utility undersized aluminum!

Have the electrician leave a pull ROPE, not just a measurement tape or pull string in the telephone and cable conduits... Although knowing the exact length of the entire run... pole to house.. is good to know. Verizon can bring the "correct" length fiber. Verizon was very accommodating... I helped the tech pull the fiber. Whole thing took... 15 minutes. I wish I could say cable was as helpful... I still have an aerial drop to my house!

Reason I did this? Back garage apartment, separate electric, phone and cable... ran right through a tree on my property to the pole in the front. Electric service blew up in the tree two times in 10 years, and I didn't want to cut the tree down... or a huge swath out of it. Town was replacing underground water and sewer. Those utilities were old, too. My sewer lateral clogged every 5 years... tree roots. So... If I was digging up the yard... I did ALL of it at once. Done.

This is great. I have 200A service, I am not changing the service. My electrician is installing 3" conduit for 4/0 triplex cable. He is also installing two 1.5" conduits, one for VZ and one for Optimum/Altice. Actually JCP&L tech who installed the new pole told me that they just energize (final connections) the new cable which my electrician has to install and inspected by town and JCP&L prior to backfill, after that JCP&L will maintain so those rules are still in place, which is a good thing. JCP&L handed me 80-page document with all the standards.

How did you manage with VZ to come out and redo the fiber run? My current overhead run from the pole to ONT does not have enough or any slack otherwise my electrician would unplug from ONT, put a cap on the SC connector and pull the fiber back to the pole and feed through new conduit . If VZ can come out and pull that back to the pole and run a new fiber into the conduit that would be the best but I am not getting anywhere with them unfortunately.

The general idea to get the drop for comms and power underground is sound. But absolutely have VZ take care of things between the pole and your ONT as has been stated. They own that. Literally.