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TekSavvy → Re: [Cable] Modem disconnects randomly, tech visited, not solved

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This is a sub-selection from [Cable] Modem disconnects randomly, tech visited, not solved
ultracat
join:2008-01-30
Edmonton, AB

ultracat to BikeHelmet

Member

2020-Oct-12 4:50 pm

to BikeHelmet

Re: [Cable] Modem disconnects randomly, tech visited, not solved

Hmm actually you've given me 1 clue maybe. I can't seem to access or find the modem's control panel. From the web it says DCM475 should be 192.168.100.1 but when I go there I just get a blank page in my browser and the error message "The Connection Was Reset." Does that mean anything?

edit: I've also already done a factory reset on the modem this weekend by pressing in the little recessed button on the back of it for 20 seconds.
· actions · 2020-Oct-12 4:50 pm ·

RizzleQ
Cunningham's Law Enthusiast
Premium Member
join:2006-01-12
Windsor, ON
·TekSavvy DSL
Ubiquiti UDM-Pro
Ubiquiti U6-LR

RizzleQ

Premium Member

2020-Oct-12 5:14 pm

said by ultracat:

I can't seem to access or find the modem's control panel. From the web it says DCM475 should be 192.168.100.1 but when I go there I just get a blank page in my browser and the error message "The Connection Was Reset." Does that mean anything?

Could be Shaw blocking access to the modem interface because they can do that. Have you ever been able to log in before?
· actions · 2020-Oct-12 5:14 pm ·
ultracat
join:2008-01-30
Edmonton, AB

ultracat

Member

2020-Oct-12 5:31 pm

Never tried, sounds about right!
· actions · 2020-Oct-12 5:31 pm ·
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