Ok so after a good setting clearing on my router (Edgerouter 6P) speeds picked up a bunch BUT i cant seem to really hit 800+

Ima wait a while and see if a later reboot fixes that issue.

02/13/2021 08:18	67061600	6	"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 2 3.;CM-MAC=c8:63:fc:b0:d4:c1;CMTS-MAC=00:c1:b1:61:7f:99;CM-QOS=1.1;CM-VER=3.1;"02/13/2021 08:17	73040100	6	"TLV-11 - unrecognized OID;CM-MAC=c8:63:fc:b0:d4:c1;CMTS-MAC=00:c1:b1:61:7f:99;CM-QOS=1.1;CM-VER=3.1;"02/13/2021 08:17	68000300	5	"DHCP WARNING - Non-critical field invalid in response ;CM-MAC=c8:63:fc:b0:d4:c1;CMTS-MAC=00:c1:b1:61:7f:99;CM-QOS=1.1;CM-VER=3.1;" 

I had no issue using 1 gig with my own modem. Optimum never even installed their own gateway and since day one I’ve been using my own CM8200 without issue always pulling 900 Mbps or higher everyday. I think the issues that they’re referring to was from the past when 1 gig first was rolled out where they required you to activate the 1 gig service with their gateway but now that it’s been in service for awhile I don’t believe there’s as much of an issue with using your own modem as there once was.

Maybe one of codes associated with your account prevents Optimum from offering 1 Gig. You can see your list of codes from a “Your Work Order” from Optimum after tech visits.

I think it’s because of your modem. It isn’t 3.1 modem and that’s recognized by the CMTS which is associated with a customer code. IIRC it’s TM1602A? If it’s Optimum owned, I would call retentions directly and they should be able to give you 300,500, 1 Gig options. And send out a tech to swap in the UBEE modem

I called asked for 1 Gig and Core TV, deal and tech appt is set up within 5 minutes.

Hi xxx,

Your online order has been received and canceled due to your existing account at this address.

If you’d like to change or add on additional services to your existing account, please call 1-800-333-4857.

Thanks for choosing Optimum!

That's it. That's the e-mail.

I tried setting up twice online(free install online) with variations of my name and both times I received an email a few minutes later saying someone was already an existing customer. Should I try setting up a cancel date first? Maybe they won't auto cancel now that it's after 6pm they might be closed.

Apparently the SB8200's installation was "incomplete" and the modem was left in some state where it was provisioning, but not fully linked to my account in their systems.

Either way, unless I can find someone in customer support that might understand what is going on, I guess I'm going to have to wait for them to troubleshoot the last mile first.

What sort of issues are you seeing that has involved you working with phone support, tech visits, pole crews, etc?

As was said before:

Let them install the UBEE and satisfy yourself that the service meets your expectations. When it's their equipment, they have no excuses to not provide the service you pay for.

Then swap the modem out for your SB8200. There are many other threads here that will tell you how to do that.

Return the UBEE to Optimum at your leisure and get a receipt.

No need to make it any more complicated than that.

I recently just got the 1 gig service installed and I'm up and running with a Ubee in Bridge mode. However, I'm thinking of swapping out the Ubee in favor of the SB8200 which should be arriving shortly.

When you called Altice, what did you say exactly? That you want to register your own modem and no longer use the Ubee? I'm just trying to get down what message to convey to support so I get things done with minimal head aches