Verizon FiOS → Re: Troubleshoot ONT w/o VZ Fios Router

Just going by the facts the op present. Your right it looks cleaner then a decade old id expect some webbing from a spider crawling in there. Yet those housing are garbage and the ont runs hot. Add to that the amount of sunshine the op mentioned he gets on a sunny day. Either the nic is corroded or ont is running overtemp. Forcing reboot. A real NT in an fsc could log in and check what codes the ont is throwing.

I'm going through my memory the best I can. I know I moved into this house in 2008, and Fios wasn't available here yet. I believe in May of 2010 (according to my Facebook history) I took a photo of a huge spool of fiber that was left on a cross street. I believe I got Fios the next year, 2011. What month I do not know. I know 2 years later (2013) I cancelled and came back as a new customer. They had sent a tech out to do something to the ONT, but the enclosure is exactly the same as 2011 when I had it installed. I guess it's possible they replaced something inside.

As for the cleanliness of it, yeah I can't explain that either. There are no bushes near this, and no lights directly near it to attract bugs. I was surprised to find it as clean as it was inside too. The only thing like I said is that this is the south side of the house, so this area gets hammered with sun all year round. Nothing felt hot inside, just normal.

I unplugged the network cable and reseated it, and I haven't had a dropped connection yet. It's only been 8 hours, but it's promising.

Can you check with a Customer Service Representative to pull up your account history? So you know when and what happened. I can retrieve a 5-year old bill through Customer Service. I am not sure about how long they store the account information.

Fingers crossed that was simply a corroded pin or two!

It would not surprise me if this "fixes" it. I work with a client with a fair amount of gear that's outdoors, but protected like this and we just had a decent spate of trouble that amounted to "unplug, clean, plug" to fix.

Hey exercises the jack is one of my favorite trouble. Helps my techs make numbers.

Yeah I'll see what I can do.

Great news! Thanks for updating the thread.

If you can take a flash light to the ethernet port on the ONT and spray some iso alcohol in there. Should delay the corrosion by a bit.

I'm surprised, being telco folks, VZ doesn't use that anti-corrosion goop they use for other copper junctions.

They used to in moto bpon and gpon but only in the pots ports the nic card was always not gooped.

That anti corrosion goop has its own issues... for example in the 821 model SOHO, the pots and Ethernet ports DO have it. Unplugging the connections and plugging them back in has caused some of the ports to become unusable after the pins get crossed. I’ve seen a few with that issue. Poor design, tbh

Is there a known-good brand that's specifically rated for data (ethernet)? We have a bunch of Ubiquiti gear that, while the ethernet jack is facing down, and does have a cover, still just needs "help" now and then. I would love to find something we could goop it up with and forget about it.

Goop for ethernet port. Yeah you could "use" silicone grease. But I wouldn't recommend it. Honestly the only good thing is a nice dry environment. By the time the silicone grease saved you corrosion you'd probably be end of life on the device.

While I haven't seen any performance degradation in silicone grease in ethernet it's all sub 1g speeds. I wouldnt try it on anything 10g over copper. The only thing I know of in tia/eia standards is about cable grease for pulling cable.

Find rubber plugs with a tight fit. Better than any goop or grease you could put in a port.