dslreports logo
jpike69
join:2015-12-15
Irvine, CA
ARRIS CM8200
(Software) OpenWRT
TP-Link Archer C7

jpike69 to xymox1

Member

to xymox1

Re: On going issues of a client of mine

said by xymox1:

I have had a lot of experence with Cox over a long time. They have always gotten to the bottom of issues and I have respect for them.

Sigh... this is hard for me to read. I guess I have to move to Phoenix, because what you describe is some other company from another planet, as far as my experience is. Here in Orange County, CA, home of the very first digital cable system for Cox, in '97, (and I've been a customer about that long!) things are nowhere near as nice.

xymox1
Premium Member
join:2008-05-20
Phoenix, AZ
ARRIS SB8200
MikroTik CCR1036-8G-2S+

xymox1

Premium Member

said by jpike69:

said by xymox1:

I have had a lot of experence with Cox over a long time. They have always gotten to the bottom of issues and I have respect for them.

Sigh... this is hard for me to read. I guess I have to move to Phoenix, because what you describe is some other company from another planet, as far as my experience is. Here in Orange County, CA, home of the very first digital cable system for Cox, in '97, (and I've been a customer about that long!) things are nowhere near as nice.

Have you posted the issues here ?

I used to live in Fullerton and Yorba Linda, but, I did not have internet back then..
ozzyrulez
join:2008-04-06
Gainesville, FL
·T-Mobile

ozzyrulez to jpike69

Member

to jpike69
said by jpike69:

Sigh... this is hard for me to read. I guess I have to move to Phoenix, because what you describe is some other company from another planet, as far as my experience is. Here in Orange County, CA, home of the very first digital cable system for Cox, in '97, (and I've been a customer about that long!) things are nowhere near as nice.

Indeed, after 4 years of fighting with them I finally had another ISP become available. Good riddance I say.
jpike69
join:2015-12-15
Irvine, CA
ARRIS CM8200
(Software) OpenWRT
TP-Link Archer C7

jpike69 to xymox1

Member

to xymox1
Oh, yes...

Currently am not trying to get issues like this (but not so bad) handled the past 6mo... but now I'm dealing with the "cancel the legacy 300/30mbit customers and get them off their D3.0" issue.

Got two more days till the deadline, thought I had a deal today, but two lies about the deal from Loyalty and finding out the only modem they offer I cant use, (frikin Panoramic everthing box, won't work with my external router/AP system that I've spent time and $$ on) made me walk out of the Cox store. So it's buy a new one, throw away my stuff or the highway. Luckily, one of the lies from Loyalty was I HAD to rent a Pano box from them to get the good deal on Gigablast....

Sad, that that's what we call "lucky" with Cox...

DocDrew
RF Medic
Premium Member
join:2009-01-28
dv streaming
Ubee E31U2V1
Technicolor TC4400
ARRIS TG1672

DocDrew

Premium Member

said by jpike69:

finding out the only modem they offer I cant use, (frikin Panoramic everthing box, won't work with my external router/AP system that I've spent time and $$ on) made me walk out of the Cox store.

Why can't you put the Panoramic into bridge mode and continue using your router and AP?
»www.cox.com/residential/ ··· way.html
jpike69
join:2015-12-15
Irvine, CA
ARRIS CM8200
(Software) OpenWRT
TP-Link Archer C7

jpike69

Member

ARRRRRGGGGGHHHHHH!!!! Is there a "Banging your head on the table in utter frustration" smiley face on this forum???

Well, that's what I get for using Cox support people to tell me about how their stuff works and what you can and can't do. F#%k me!!!!

OF COURSE when the expressly tell me you can't do anything to the box, you're locked out, that means that you CAN put it in a bridge mode so you can do the routing. I SHOULD HAVE KNOWN....

Still thinking I might take advantage of a $30 off the $149 normal price for a C1100 modem at Costco. (check on website, $30 off till March 7, all you 300/30 cancel kids)

Would be a great punchline if it turns out the Cox Store guy was wrong, and I wouldn't get that price without renting the Pano box after all? Gonna go bang my head against a wall for a while.... see ya all later.