Bell Canada → [Internet] Extremely slow internet and disconnects

Hi. Let me start by saying that I have had serious issues with my Bell Internet in the past. I have made posts on here before so if it is possible to look at my post history, you should be able to see those posts. Those issues were finally resolved for the past 1.5-2 years. I wasn't having any issues with reliability. I am now having issues, yet again. I will explain below including dates and try to keep it as short as I can.

On March 25th, 2021 I checked on Bells website to see if the Wireless Home Internet was available in my area by putting in my address on the Bell website. The Bell website confirmed that I was indeed eligible for the services so I phoned in to speak with a Bell rep to confirm. She checked everything on her end and also confirmed that I was eligible for Wireless Home Internet and proceeded to book me an installation appointment for March 27th, 2021.

On the morning of March 27th, my existing Bell DSL garbage internet was disconnected before the Technician arrived for the installation. The technician arrived to my house and spent 2 hours trying to find a signal on every inch of my property only to report that he could NOT find a signal at all, none. The service is NOT available here, even though the website states that it is and the Bell rep I spoke with also confirmed that it was prior to booking the appointment. So I asked the Installation technician if he could hook my DSL service back up. He informed me that he was not the one who disconnected it and that I would have to phone in and have it reconnected. So I phoned in only to be told that I had to wait 2 days to receive a phone call back from an escalation team who would be able to get me reconnected. They disconnected my DSL before even knowing that the Wireless Internet could even be installed, then asked me to wait 2 days to have it reconnected. So I hung up and called back to speak with a different Bell Rep, who was able to get me through to level 2 support, who then gave me a new password to go along with my b1 number and I was able to get my internet connected.

Ever since that morning when they disconnected my DSL prematurely and had to reconnect it, I have been experiencing extremely slow internet and disconnects again. I can no longer play games with my friends, videos constantly freeze and buffer. I am aware that my internet is slow to begin with but I was able to do all of these things prior to that morning when they disconnected my DSL service. I spent a lot of time complaining and complaining about my service in the years of 2018-2019 and they finally were able to get it into a useable and reliable state for the past 1.5 to 2 years until that morning when it was prematurely disconnected and now it is absolutely ruined, yet again. Heading into my router page at the address of 192.168.2.1 and heading to the system logs page, it is just filled with non-stop errors happening every few seconds. PPPoE errors, DNS resolution errors, etc.

I would like to know what happened to my connection..? Something doesn't make sense considering that the technician who came out to install the wireless didn't even touch the DSL connection, allegedly. Why did it go from a useable state to this? This is ridiculous. The last time I was having issues, it was because of this website that they finally got fixed. I'm hoping you can help me figure this out as well. Did my router coincidently stop working? I just don't understand how this has happened.

Seems like they put a profile that is too high for what the line can support when they reconnected.

DNS resolution errors are normal. It just means an app or software sent a request to a server that couldn't be reached. You'll see a lot of them in the modem logs even on a perfectly working connection. PPPoE errors are not however, but since you say you're constantly getting disconnects, that's expected.

First step would be to call tech support to see if they can set a profile that works well with your line, or send a tech to check the line.

Two things:
1. Don't put your b1 number on the internet.
2. Post about this in the Bell Canada Direct forum and they should be able to help

It's definitely not the profile, it is the exact same profile as it was before they disconnected it. I've been through that process before as well and can definitely confirm that. I thought I was actually posting in the Bell Direct forum so my bad on that as well.