TekSavvy → Teksavvy, I Wish You Well. Goodbye. Is It Now Robelusavvy?

I don't understand why not..... The important thing is to have a reliable internet service. If they can manage that with a smaller profit, Great ! What's important is that the service you receive is solid.
Things change the playing field if we can make a comparison is evolving. They need to keep pushing for a faire playing field.

Give them a chance read up on the service from OXIO.

The first TPIA was cancelled and deactivated 24hrs beforehand. I could not get on the internet anymore and the modem would no longer sync. I would think that would mean the line is now ready to use my new services? I was e-mailed when the new services were activated and yet it still did not work for 4 days. Is this normal?

I think maybe your mistake (if you could call it that) was pre-cancelling the first TPIA.

This is part of the instructions that I received from CanCom for an "Active transfer":

"If you are transferring your service to Can Com, we are not able to cancel your previous service on your behalf. It is recommended that you contact your current provider after verifying that our service is active."

Like I said above, at some point during the connection day, my connection changed from 30/5 to 75/7 before I even switched modems. That's how I knew the switch was completed. I then emailed TSI and asked them to end my service immediately and I received a reply within 15 minutes that my account was closed.

Changing TPIAs has always been a messy business. Rogers has historically refused to the new service unless the modem was already unattached from service. If a new modem was supplied by Can Com, then it's strange that the old TSI modem changed speed since the new service would be tied to the MAC of the new modem!

If you have a new modem, then strictly speaking you COULD set up the new service totally independently of the old service and only cancel the old service when the new was up and working.

If you aren't going with a new modem, then the MAC of the modem must be disconnected from the old TPIA account at Rogers. Then it can be set up with the new TPIA. it can take time for Rogers techs to report back that it has been done and is free to connect with a new TPIA.

I was told that Shaw could not reprovision my old Thompson modem because it was in use with TSI. However, the correct procedure was apparently for me to disconnect my old modem and then connect the new one on the day of the switch-over and then to cancel TSI after the hand-over was complete.

I was expecting the old modem to just stop working, and that was what I was checking for, but that's not how it happened. I was pleasantly surprised at how easily this went.

well with ebox it went smoothly (from teksavvy) set the cancellation date 21 days ahead and teksavvy just charged me for the part month... (of the new month)

ebox phoned me two weeks later to get my cancellation number teksavvy sent me,
seems that rogers did not "release" the modem (or was still showing in the database that it was not "scheduled to be transferred"), luckily, i still had a week left before the cancellation... so everything went smoothly...

i had teksavvy internet service right to the end of day sept 16!.(ok, 11pm i finished watching netflix) (cancellation date) and on sept17 (morning) the new service was switched on. My teksavvy tc4400 stop working... so then connected the purchased ebox tc4400, and reset the air airport extreme and it has been smooth sailing...

It is possible that Shaw is just easier to work with than Rogers on this -- I can't believe that I just wrote that...

You may very well be correct on this.

However... I was given direct instructions by Oxio, to first call your current provider and ask to have your current services cancelled for "example day 1", so we can activate your services on "example day 2". And that this step is imperative as there can not be any active connection with your previous ISP during the remote switch activation. Sure your old modem can still be connected during activation... you just need to swap it out and install the new one afterwards as the old modem won't work anymore.

I followed the instructions provided by Oxio to the letter. So if this is not the correct way to switch services, then someone needs to tell Oxio.

* I can pull up the Oxio e-mail instructions if you wish to validate what I'm stating?

EDIT: * But only after I get my internet connection back up and running. Doing this via mobile is difficult and tedious.

EDIT: Did I forget to mention that I'm not using the same modem from TekSavvy to connect to Oxio with? I got a brand new modem from Oxio that needed to be installed in order to use their services. The old modem would not allow a connection on the Rogers infrastructure to connect to Oxio. You have to use Oxio's provided hardware to connect on Rogers infrastructure. As soon as my Oxio services were activated the old modem would no longer sync.

This was not what you would call an active TPIA transfer. If it was they would not have made me do everything I have stated.

There's the point ... there's nothing to stop two services being active on the same cable to your house as long as it's two different modems (... although the incumbent may want an address variant on the second service like Basement 151 Front Street, Somewhere, Ontario.)

It's where you don't change modems that you can't do that because from a technical perspective, the modem MAC defines the service and you can't have the same modem MAC on two different active services.

I think oxio was confoosed.

They were confused alright lol

I think that Rogers are imposing their own rules that differ significantly from what Shaw is doing. Another reason to oppose the merger!

I think the bottom line is ...

If you can, don't do a service "transfer" between TPIAs (and should work for all incumbents)

Instead ...

1. Get a new modem (especially since newer higher speed services will soon need new modems anyway)

2. Order new service on that modem (with an alternate address for your house like basement 123 456 th street! if the incumbent rejects 2 TPIA services at one address)

3. When working, cancel the original service.

If you CAN'T go for a new modem, then you'll just have to cope with what they throw at you!

For that matter even Videotron is imposing their own rules but it is often technical or regulatory in nature.Yes but make sure the TPIA has a direct contact with Rogers first so that they can quickly guide rather than doing a merge or wipe procedure on the entire service address, otherwise, this means the agent ends up keying in the activation twice.

For a transfer of service between TPIAs, the process is

You call your TPIA #1 and request cancellation of service so you can move to a different TPIA. You specify the date.

TPIA #1 calls the incumbent and cancels service on the date you specify. THERE IS NO GUARANTEE that the incumbent will actually cancel service at any particular time or even on the date you specified.

You call TPIA #2 and request service and specify the date. Now here's the rub and where things go wrong.

TPIA #2 calls the incumbent and requests service on your date. There is NO guarantee of exactly when that service will be set up both in terms of date or time.

If the incumbent processes the disconnect first and then processes the connect request with the appropriate modem then all goes well.

If the incumbent processes the administrative part of the CONNECT before the DISCONNECT, then they'll find the service PHYSICAL ADDRESS is duplicated and may outright reject the CONNECT request sending it back to TPIA #2 but may have issued part of the work order for the connect so you get the new speed associated with the MAC of your old modem. If the CONNECT is referred back to the TPIA that can add a couple days.

Remember that the requirement as they've stated to the CRTC is that they will acknowledge a problem report from a TPIA in 2 days ... not that they'll fix the problem! SO if there's a problem with the process then it can go into LALA land! Note too for Rogers for example, they make no guarantee that a person-person contact will be done for a problem report of any kind. It may go via email.

Well, clearly, that's not how it went down in my case. I was specifically instructed not to cancel my existing TPIA until after the new service was up and running. Different strokes for different coasts, I guess.

Does "active transfer" have any defined meaning in Ontario?

It would seem that Shaw copes without fiddling around with a unique address for each service. They didn't really process a transfer ... they had 2 services running at the same time. The don't cancel instruction was probably to say "make sure the new one is running properly before cancelling the old"

Rogers on the other foot, doesn't like two services at the same address in their database ... 123 any street and 123A any street would work for them just not 2 services at 123 any street!

Shaw has migrations figured out. They are the best cable company in North America. Remember that when your Shaw phone goes down and your Shaw internet and modem need to be rebooted. :P

Shaw has no limit to how many modems you can have at one address. I was servicing an older hotel once, and noticed that it had Cisco DPC3825's in the rooms... every single room. The building wasn't wired for internet or WiFi, so Shaw set up 140 of the modems, because it had coax. I gather the hotel paid quite a bit for that, but not 140x what you'd expect.

Shaw instructs you to do transfers like this:
1) After X Date, plug new modem in. Once service is operational and you have internet, cancel the old service and return the equipment.

Yes on Shaw's process. I saw it first hand with their managers. They claim it works much better for their customers.

Rogers does work with the same service address but that is the MAC activation service on the DOCSIS database. The customer database needs to be aliased and mapped to a CRM database and then provisioned to the customer devices.

Which basically means you can't have 2 simultaneous services at the same named address ... hence constructs like Basement 123 Anystreet

Interestingly, I just got my October invoice from CanCom and my monthly bill went down $0.55 When I looked more closely at the invoice, I saw a new line item: a 50 cent "loyalty discount". It turns out that this was the first anniversary of my switch to CanCom. It's not much but it sure beats a $3 increase and it is a nice gesture.

I decided to give Bell fiber a shot...works out to be about 30 bucks more a month for about 7 times the speed plus the usual free add ons...pvr...crave...fibe tv HBO super channels...and they offered a very good cell plan too 30gb unlimited pkg for 65 bucks..

Welcome to the land of perpetual annual or even semi-annual increases and you having to try to negotiate better deals. There's a reason people leave Bell.

And there are reasons why people leave Rogers and Shaw and Telus and yes, Teksavvy too.

Since the prior post was about going to Bell, that was why the comment was aimed at Bell. Yes, people have the regular increase problem with all the incumbents. And yes, we know you don't like TekSavvy!

I don't dislike TekSavvy. I just can't afford them. But I do have some opinions about their business model. And I would not be here at all if it were not for TSI's decision to embark on that national advertising campaign trying to rally support for their cause, which must have cost a fair bit.

I am in my 6th decade and I have a fair idea how things work...and it seems to me that Teksavvy is not shy about increasing prices...we will see how it plays out!

And I'm in my 7th Congratulations! TekSavvy and other TPIAs had very stable pricing until the 2018 decision by the CRTC to moderate the prices the incumbents were charging. Then, believing that the protests from the incumbents would be dealt with quickly and decisively, they dropped their prices in line with the CRTC decision even after the incumbents protested 9 ways to Sunday. So, they ran with a deficit that they expected to be repaid and paid enormous legal bills to fight this in the various places the incumbents took the issue.

They could only run with a deficit for so long. They had to raise their prices to the pre-2018 levels: some like Teksavvy didn't go all the way and still hoped that it would be resolved in their favour. And again, it dragged on, so it had to be raised again. And it still dragged on. So they had to increase prices yet again as the current CRTC ruled totally in favour of the pre-2018 scenario. Meanwhile they have to recover from the losses they incurred during those 3 years and all the legal fees.

That's why they raised prices 3 times. They were shy about doing it. Older customers benefitted if they were in on the 2018 discount. I do feel sorry for customers who didn't benefit from the discounted rates.

So what did TekSavvy do wrong? They put too much faith in the system that the 2018 ruling would be upheld and hung onto that faith far too long. It would also appear that their accounting and predictions wasn't good enough to accurately calculate corrected rates to prevent the triple hit we've had.

So, as it is right now, we are paying slightly more than we were prior to the 2018 decision. I wouldn't say that's so bad. The optics on the other hand on how it came down have been pretty bad.

Slightly more? For the 30/5 plan that I was on, the price has gone from $44.99 to $57.99 without including the $5 rollback take back.

And what about the $300 million to dip a toe into fiber in Chatham ON?

At 6.5 decade, I agree that we pensioners have to watch where the loonies and twonies go.

My dilemma - If a number of the other good quality TPIAs are significantly less expense, should I stay with Teksavvy at the higher price and hope that a few hundred dollars per year extra buys a better connection and better service?

OR

Should I go to one of those less expensive good quality TPIAs and expect them to provide speeds/pings/consistency equal to Teksavvy at their better rates.

I know that the service-help level and type may be different or less than 24/7, but I am more concerned with the quality of the 24/7/365 working service with Teksavvy's more expensive price vs the more economical TPIA alternative service?

I never much thought about the Teksavvy service after it was installed. It was just something that was there like electricity or water, but now the original poster's message has me wondering whether I'm paying too much for the service I'm getting or is it good value at the higher price compared to the other less expensive providers.

Was he right that it is becoming Robelusavvy or is it just rhetoric without merit?

This senior is on a budget and I have to do what I can do to save where I can....when my Bell deal ends you can bet I will be back playing the game to get as good a deal as I can....