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Brand new 1 Gb. Frontier connection in Meriden CT.So I just replaced my Cox cable internet connection with one from Frontier on their 1 gigabit plan. Well I am not seeing even the speeds I was seeing with my 150/15 Cox connection and this is supposed to be 1 GB.???? I have tested and tested and reconfigured my network and still I am getting pretty unacceptable bandwidth. I just did a speedtest with Speakeasy.net and used the Los Angeles server and the results were abyssmal! I got 14 Mbps down/ 163.5 up??? I changed the server location to New York and got 137 down/ 680 up??? I am running the connection through my Sonicwall TZ 400 firewall router that is brand new right out of the box and able to support well over a gigabit of throughput. When I hookup directly to the ONT without any devices in between the results are pretty much the same? What is going on with this connection? I was worried about this going back to Frontier but thought I would give them another chance hoping they had gotten better. So I called their support number and the girl tells me she can't do any troubleshooting because I don't have a Frontier provided modem? She says she will have to send someone out to troubleshoot and the earliest they can come out is Oct. 27th.? My patience are already short with this initial experience they better fix this crap service or I will drop them in a second and go back to my more expensive but reliable Cox cable connection. |
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Have you tried a different speedtest site? » speedtest.frontier.com/s ··· est.htmlDid you try a different wired device direct as well? |
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I have tried 2 seperate wired workstations and both get the same results. I just tried your Frontier Speed Test link and it was also very poor. I am in Meriden one town over from Wallingford just as an fyi. I did get close to the subscribed speeds right after the install with the install tech watching. I had to connect directly to the ONT to my workstation and did a speedtest at speedtest.net. That was around 750/800 which is still low considering it is supposed to be a 1 GB. connection? What should I expect to see best case if their network/infrastructure is working by design? |
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to albiemanmike
What's your ONT model?
You'd expect to see about 930ish down with a best case scenario assuming nothing is interfering with the speeds. |
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to albiemanmike
I would IM Ben J It sounds like the provisioning on your account is screwed up. |
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Thanks Mitchell195 I have sent him a PM with my details and problem. |
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 rebus9
join:2002-03-26
Tampa Bay |
to albiemanmike
I've seen similar problems when there's a duplex/link-speed mismatch between 2 interfaces, even in the year 2021.
At the datacenter I've seen GigE connections run at low double-digit speeds when both ends are set for auto-negotiate. I often have to force 1000 Mbps/Full Duplex to get the link to play nicely, then it's solid 945/945. This is especially true when connecting between equipment from different vendors. Auto-negotiate is not always your friend.
I know this is a home connection and consumer gear doesn't seem to suffer as much from duplex and auto-link issues, but it's worth a look while you wait for Frontier to figure it out.
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Well the saga continues. Was watching Netflix tonight after installing a brand new Sonicwall TZ 370 firewall/router. Was getting the best speeds I have gotten since the install a week ago tuesday. Had 550 down 770 up and everything was fine when suddenly our movie stopped streaming? So I go upstairs to look at the ONT and all the lights are green but the router wouldn’t renew it’s ip address? So I power cycled the ONT and only got a power light after that. The optical light would flash red for a second while it was booting back up but would end up with just a green power light. I called Frontier and they are just useless as boobs on a bull! I still have my appt. for Monday but told them listen I have zero internet now, I’m 100% down you need to send someone tomorrow or I’m cancelling this garbage. She tells me she has escalated my issue and to keep my phone by my side so if a tech gets free tomorrow they will call me? Do they think the customers are that stupid and ignorant? Ain’t nobody coming tomorrow period! Then I ask her hey can I just bring this paper weight to one of your offices and get a new one? She says no a technician has to do it? I tell her lady I am an IT Professional I do this crap everyday I can unplug this thing and plug a new one in with my eyes closed. She say the tech needs to put the serial number in? I’m like lady I can call in to you same as he will and give them the new MAC address it ain’t rocket science. Well she puts me on hold for 10 minutes, just to make even more aggravated and comes back to tell sorry we can’t do that. And then goes on about escalation and keep my phone with me blah blah blah! This company hasnt changed one damn bit. Still nothing but a useless hot mess. I knew I should have just stayed with Cox even though it got expensive. They have been texting me daily trying to get me to come back maybe I’ll take them up on it? |
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Juniper SRX220
Cisco Meraki MR16
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said by albiemanmike:Well the saga continues. Was watching Netflix tonight after installing a brand new Sonicwall TZ 370 firewall/router. Was getting the best speeds I have gotten since the install a week ago tuesday. Had 550 down 770 up and everything was fine when suddenly our movie stopped streaming? So I go upstairs to look at the ONT and all the lights are green but the router wouldn’t renew it’s ip address? So I power cycled the ONT and only got a power light after that. The optical light would flash red for a second while it was booting back up but would end up with just a green power light. I called Frontier and they are just useless as boobs on a bull! I still have my appt. for Monday but told them listen I have zero internet now, I’m 100% down you need to send someone tomorrow or I’m cancelling this garbage. She tells me she has escalated my issue and to keep my phone by my side so if a tech gets free tomorrow they will call me? Do they think the customers are that stupid and ignorant? Ain’t nobody coming tomorrow period! Then I ask her hey can I just bring this paper weight to one of your offices and get a new one? She says no a technician has to do it? I tell her lady I am an IT Professional I do this crap everyday I can unplug this thing and plug a new one in with my eyes closed. She say the tech needs to put the serial number in? I’m like lady I can call in to you same as he will and give them the new MAC address it ain’t rocket science. Well she puts me on hold for 10 minutes, just to make even more aggravated and comes back to tell sorry we can’t do that. And then goes on about escalation and keep my phone with me blah blah blah! This company hasnt changed one damn bit. Still nothing but a useless hot mess. I knew I should have just stayed with Cox even though it got expensive. They have been texting me daily trying to get me to come back maybe I’ll take them up on it? Hardware failure happens as you know. In terms of response time I don't think it is a secret right now that they are busy with installs. I would personally withhold judgment & see if a call comes in to get the ONT swapped as FTTH is a superior product to HFC any day hands down. |
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Comp625
join:2007-12-09
Stratford, CT |
to albiemanmike
Yeah, hang in there. I'm in Stratford and had Gig Service installed. No hardware issues with the FOX222 ONT on my end. I use my own Ubiquiti Unifi Dream Machine router. Speeds and provisioning are correct. Things are rock solid. I have zero regrets leaving Optimum. |
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Update.........I am back in business! WooHoo! I took the bull by the horns and spoke to a Frontier tech that was in my neighborhood. He told me he was busy but that he would stop by and check things out when he was done. He just left and sure enough the ONT was DEAD! He installed a new one and updated it and now I am back in business. And I have the speeds I am paying for too! Thanks to everyone for listening to my rants it is just so frustrating you have to yell at someone. The tech told me that the Meriden garage (Frontier) is all screwed up and he said he didn't know why? He is out of the Hamden garage and their calls are only 1-2 days out unlike Meriden who is 2 weeks out? I am super happy I stopped and talked to him and he agreed to take a look. It took him literally 15 minutes. |
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