Topic 'Re: Gig upload changed?' in forum 'Cincinnati Bell' - dslreports.com

Re: Gig upload changed?

Sat, 27 Nov 2021 01:49:53 EDT

freender posted : Yep I forgot to mention, tried ONT power cycle once I saw 1Gb/500Mb in self case - doesn't help me.

Good news - couple hours ago my issue got resolved :)

Re: Gig upload changed?

Sat, 27 Nov 2021 00:57:38 EDT

jarred posted :

said by freender:

So far I have terrible experience (upgrade from regular 1000 \ 250 to 1000\ 500):
1) On my first call nobody in the call center know that there is new tariff with 500 upload speed. After a few attempts I successfully changed tariff from self care portal (»my.cincinnatibell.com/)
2) Unfortunately my Sales Order was not completed on time and I had to call to a call center again. The response was - I would receive a call back which I never received.
3) On next day I checked self care portal and finally saw - "Your current package is Fioptics 1Gb/500Mb (FHSI)". However my upload speed is still capped at ~240 Mb\s (laptop directly connected to ONT over cat6 gigabit ethernet)
4) So I called to call center again and we created L2 ticket - TS211120646.
5) 2 days after and followed up by the phone and was told that Cincinnati Bell doesn't guaranty upload speed... After I explained an issue again another ticket was created. The issue is not resolved yet

Have you done a power cycle on the ONT?

Re: Gig upload changed?

Fri, 26 Nov 2021 20:09:54 EDT

freender posted : So far I have terrible experience (upgrade from regular 1000 \ 250 to 1000\ 500):
1) On my first call nobody in the call center know that there is new tariff with 500 upload speed. After a few attempts I successfully changed tariff from self care portal (»my.cincinnatibell.com/)
2) Unfortunately my Sales Order was not completed on time and I had to call to a call center again. The response was - I would receive a call back which I never received.
3) On next day I checked self care portal and finally saw - "Your current package is Fioptics 1Gb/500Mb (FHSI)". However my upload speed is still capped at ~240 Mb\s (laptop directly connected to ONT over cat6 gigabit ethernet)
4) So I called to call center again and we created L2 ticket - TS211120646.
5) 2 days after and followed up by the phone and was told that Cincinnati Bell doesn't guaranty upload speed... After I explained an issue again another ticket was created. The issue is not resolved yet

Re: Gig upload changed?

Thu, 28 Oct 2021 17:59:57 EDT

jarred posted : Went from 500/125 to 1Gbps/500 today. Had to reboot the ONT to see the change on downstream but I am hitting speeds similar to hax0r up there. Quite nice!

Re: Gig upload changed?

Thu, 28 Oct 2021 10:56:18 EDT

CVGNet posted :

said by hax0rwax0r:

Seems strange to offer two gigabit packages and with very close ($4 I think it was?) price point.

Not as bad as the choice in the soap powder aisle though! ;)

Re: Gig upload changed?

Thu, 28 Oct 2021 10:49:13 EDT

hax0rwax0r posted : I didn't realize it was a different plan. Seems strange to offer two gigabit packages and with very close ($4 I think it was?) price point. Unfortunately my promotional rate expired last month so I just went for the new plan via the account portal website. Within 30 minutes I was uploading with the quickness!

»www.speedtest.net/result ··· 50126782

Re: Gig upload changed?

Wed, 27 Oct 2021 16:43:51 EDT

CVGNet posted : 1Gbps / 500 Mbps & 1Gbps / 250 Mbps are different products so if you really want to move from the latter to the former and have a promotional rate on your current package you may want to check any impact on your promotion.

If you check in your online account it may show upgrade possibilities. e.g. the price difference for an account on the 1 Gbps / 250 Mbps $69/month for 3 years promo was roughly $10/month more to change to the 1 Gbps / 500 Mbps product while keeping the promo end date. Other packages may be more complicated and need a call to customer service.

Re: Gig upload changed?

Wed, 27 Oct 2021 16:24:31 EDT

Wiggles45 posted : I would call tech support and ask them to reprovision your signal.

Re: Gig upload changed?

Wed, 27 Oct 2021 12:38:48 EDT

hax0rwax0r posted : So has anyone with existing gigabit service noticed the new upload speed? Or is it only new customers being provisioned going forward?

How do I get the new 500 Mbps speeds if I am currently on gigabit service? I am still getting the older 250 Mbps speed.

Re: Gig upload changed?

Sat, 23 Oct 2021 22:19:12 EDT

awponder posted : bad connetion is 72.49.78.....

great connection is 208.102.249....

Re: Gig upload changed?

Sat, 23 Oct 2021 22:10:11 EDT

CVGNet posted : It would be helpful to know which IP block you are in. I don't need the last part - just the A.B.C of the full A.B.C.D would be good for now. At least then we can see if anybody else having issues is in the same block.

Btw - I was not saying that all these speedtest.net servers are only 1 Gbps - though some clearly are. What is a bit annoying is that the servers themselves don't show their available bandwidth which leads to a guessing.

Re: Gig upload changed?

Sat, 23 Oct 2021 21:38:46 EDT

awponder posted : I get it, I just know it used to be golden, and now its not. And only in two of my locations with fiber. As for the "servers only being 1 gig" I can max out spectrum gig on every single server I posted above....so I don't know what to say. Sorry to be a pest

Re: Gig upload changed?

Sat, 23 Oct 2021 15:22:17 EDT

CVGNet posted : A couple of things to know for the technical folks out there.....

1. While there are certainly some core locations on the CBT network with most external traffic passing through at least one of them it is also worth considering that IP numbers allocated to customers tend to be in different allocation blocks across different parts of the tri-state region. That is significant because Cincinnati itself is not a major peering location. Most external traffic reaches CBT customers inbound via one of several peering locations such as Chicago, IL, Ashburn, VA etc. . CBT has dedicated circuits to these locations. It is *possible* that two CBT customers accessing the same external resource will have their inbound traffic from the resource routed via different peering cities based on the CBT customers using IP numbers from different IP ranges and routing decisions made by the resource and/or their upstream provider(s). That can make some problems difficult to detect without good information about the resource being accessed and the IP range being used to access it.

2) When you allow speedtest.net to auto pick the server it *actually* uses multiple servers for the test based on latency but shows the name of the "best" server it detected. When you pick a specific server *only that server is used* and some of those servers only have 1 Gbps connections or even less in some cases.

There have been a few comments about Florence but not enough details to see any pattern as yet so if anybody wants to PM me more detailed info I'll see if we can gather enough info to point at a possible common element

Re: Gig upload changed?

Sat, 23 Oct 2021 13:01:46 EDT

Wiggles45 posted : Have you tried getting your ONT replaced?
The reason I say that is because it just seems odd that some locations are working better than others. All of these locations probably go to a central location into cincinnati and then out from there, so it odd you are getting these inconsistent results. Also is it the same computer across all these locations? Could potentially be some sort of software side issue? Are you using the windows app when running these tests too or is it through a browser?

Re: Gig upload changed?

Sat, 23 Oct 2021 11:46:18 EDT

awponder posted : do me a favor if you could. Speedtest the metronet server in lexington for me and show me what kind of speeds you get. This is what I get in florence and latonia. On a 500mbps connection. As well as windstream in lex please and thank you.

Re: Gig upload changed?

Sat, 23 Oct 2021 11:41:33 EDT

awponder posted : dang bro...rub it in.

Re: Gig upload changed?

Sat, 23 Oct 2021 08:43:07 EDT

coldfusion posted : I haven't had any issues with peering. I just peaked on Steam with 182MB/s

Re: Gig upload changed?

Fri, 22 Oct 2021 20:01:43 EDT

awponder posted : I switched to spectrum and got 400/20 and usually get 480/24 and its 44.99 a month....and speedtest are all excellent and max out to basically any server in the area. I have had no issues. Sucks cause I want to have fioptics but the speed and peering issues were killing me in the area.

Re: Gig upload changed?

Fri, 22 Oct 2021 16:58:36 EDT

bjf123 posted : Where in Butler County? I’m in Liberty Township and all I can get is FTTN with 50 down and 3 up. Seriously thinking of switching to Spectrum.

Re: Gig upload changed?

Fri, 22 Oct 2021 08:26:42 EDT

coldfusion posted : You should try the 2gbps/1gbps service :). It flies in Butler County. Got it for less than they advertise for as well.

Re: Gig upload changed?

Fri, 22 Oct 2021 01:08:24 EDT

awponder posted : neither do I in Union, Ky....but in Florence, Ky and in Latonia,Ky I have issues getting anywhere near the 500mbps connection. Only on a few servers...everything else I get 100mbps or less.... same test max out easily on the connection in Union, KY

Re: Gig upload changed?

Fri, 22 Oct 2021 00:46:06 EDT

ericthered26 posted : I have no issue maxing out upload and download in butler county.

Re: Gig upload changed?

Thu, 21 Oct 2021 23:10:11 EDT

awponder posted : nice...peering still blows though...and speedtest still cant get anywhere near 500 to most servers when located in the florence, or taylor mill area....

Re: Gig upload changed?

Thu, 21 Oct 2021 22:31:48 EDT

ericthered26 posted : The Gig is now advertising on their shit that it is 500. Too bad they didn't give us on the 750 a bit more speed.

Gig upload changed?

Thu, 21 Oct 2021 22:20:25 EDT

awponder posted : My friend just got gig installed, did they up the upload speed on the gig? He was posting over 550 up....