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HELLFIRE
MVM
join:2009-11-25

6 recommendations

HELLFIRE

MVM

US utility loses billing capability&20yrs of records after cyberattack

»www.theregister.com/2021 ··· systems/
»www.dmea.com/network-updates
quote:
A US utility company based in Colorado was hit by a ransomware attack in November that wiped out two decades' worth of records and knocked out billing systems that won't be restored until next week at the earliest. The attack was detailed by the Delta-Montrose Electric Association (DMEA) in a post on its website explaining that current customers won't be penalised for being unable to pay their bills because of the incident. "We are a victim of a malicious cyber security attack. In the middle of an investigation, that is as far as I’m willing to go," DMEA chief exec Alyssa Clemsen Roberts told a public board meeting, as reported by a local paper. She is said to have confirmed that the co-operative's billing systems were also taken down by the attackers, telling a local TV station: "And we lost the majority of our historical data for the last 20-25 years. Since then we have been slowly rebuilding our network." Billing systems are reportedly not going to be re-established until next week, almost a month after the attack.
Hats Off And Hearts Out to those on the frontline dealing with this. If it's not too much trouble, a 4W1H postmortem would be nice as well...

Regards
mudtoe
join:2005-10-09
Cincinnati, OH

6 recommendations

mudtoe

Member

No offline and offsite storage and backups of archival data? Shocking!!
cramer
Premium Member
join:2007-04-10
Raleigh, NC
Westell 6100
Cisco PIX 501

5 recommendations

cramer

Premium Member

Indeed. How f***ing irresponsible do you have to be to not have a single backup of anything for two decades. *I* still have copies of dialup usage reports (fed to the billing software) going back to 1993 -- and I didn't work there until 1995. (so long ago, in fact, their ASN no longer exists. I stopped paying attention when it changed hands for the 3rd time. The address blocks are now at the bottom of the barrel... Windstream.)