Topic 'Re: Start tv Error on Amazon 4k Firestick' in forum 'Start.ca' - dslreports.com

Re: Start tv Error on Amazon 4k Firestick

Wed, 26 Jan 2022 17:56:32 EDT

jeffrey15287 posted :

Was there any resolution on this? My fire stick 4K won’t play anything (spinning disk forever). Can get it to work if you factory reset the device and load the start app before Amazon applies all the updates, but only for a while until the updates are applied. Doesn’t seem to be an easy way to prevent Amazon from auto updating.

The fire stick 4K is a supported device, I’d expect start to keep current and move quickly to ensure the app works after updates are applied. When can we expect an update that fixes this issue?

And yes I called support no help other than to say that sometimes Amazon does that, maybe try it later?

have not seen that. although 2 nights ago i ran into something new. at around 6 pm video started playing real choppy it did that for 30 seconds till playback froze up. u change channel it would do the same. reboot did nothing, clearing the data and cache did nothing, uninstalling the app and reinstalling the app did nothing.

checked another fire stick and playback was fine.

called support first guy says we see no issue on our end reboot modem and router that didn't fix. then he just says well what do u want me to do i say well can u put a ticket in and his response was we don't put in tickets for fire stick issues... then hangs up...

called and spoke to a second guy he says do factory reset and that takes like 40 mins... and finally that cleared it up. no idea how that even fixed it as i got the fire stick to restore all settings from back up so its not like anything changed and ud think uninstalling the app would have wiped out any messyness and fixed it but nope.

can't say that i've seen your issue though. as for the next update last i heard R132 is on hold waiting for a fix because of that issue that shields have since they were updated to android 11. could be days weeks months before it even hits beta testers let alone customers who knows.

will this issue came back again today and again the only way to fix it was to waste an hour factory resetting the fire stick to make the start app watch able again.

so guess this is going to be the new normal a weekly factory reset...

on top of that final test build of R132 that was supposedly hitting the amazon test store on tueday still isn't in there so i can only assume it's delayed again...

Re: Start tv Error on Amazon 4k Firestick

Sun, 23 Jan 2022 13:51:31 EDT

Camb_Stig posted : Replying to myself - resolution for my issue was actually the audio settings. We had added Disneyplus recently and it seems to require the fire stick set to Dolby Digital only in order to output in that mode - it only outputs in stereo when set to “ best available” sound. However forcing Dolby digital breaks the Start app. Not ideal having to switch the audio modes between services but at least both work now. Start support has recreated the issue and has a ticket open for a permanent fix.

Re: Start tv Error on Amazon 4k Firestick

Sun, 23 Jan 2022 09:00:19 EDT

bohn posted : It's a longshot but if its a 4K Max firestick maybe its set to 10bit video and it needs to be changed to 8bit video.

Re: Start tv Error on Amazon 4k Firestick

Thu, 20 Jan 2022 08:49:00 EDT

dmbcanada posted :

said by Start Emilia:

That's very odd that a rep said what you're saying, I will be looking into that, but for the record, our regular support team does treat supported Amazon Devices the same way as any other supported device. We would offer best effort troubleshooting, and escalate any bugs that can be replicated or diagnosed from the troubleshooting for review.

I'm glad the factory reset got things working though, sometimes devices can just be spooky like that I guess.

I am getting a similar issues on STB, when starting Start TV app after hours of being off the screen is completely black and no audio, have to either enter a channel or hit guide to get anything to work.

Re: Start tv Error on Amazon 4k Firestick

Thu, 20 Jan 2022 08:24:40 EDT

dmd posted :

said by Start Emilia:

sometimes devices can just be spooky like that I guess.

In a word: Android.

It's awesome and wonderful and useful and... not 100% reliable. :)

I find that all of my Android devices, the Samsung Tab, the Moto E and G Power, the Sony TV, the Nvidia Shield, all need to be rebooted regularly, just to keep them stable and reliable.
I reboot things every few days and it seems to keep things humming along.

Re: Start tv Error on Amazon 4k Firestick

Thu, 20 Jan 2022 08:17:48 EDT

Start Emilia posted :

said by Camb_Stig:

And yes I called support no help other than to say that sometimes Amazon does that, maybe try it later?

I'm sorry if that happened,
If you force stop the application and then open it again, does it work?
If you uninstall the Start TV app and re-install it, does it work?

If your issue keeps happening, can you please send an email to support@start.ca with the following details;
- Model of device being used
- Current Fire OS version of the amazon firestick
- What specific trigger causes the 'spinning disk' (I.E. does it happen playing live TV only? Does it happen during PVR playback/UI navigation/upon launching the app etc.?)
- Any additional troubleshooting you've performed and approximately when did you do this.

Re: Start tv Error on Amazon 4k Firestick

Thu, 20 Jan 2022 08:13:36 EDT

Start Emilia posted : That's very odd that a rep said what you're saying, I will be looking into that, but for the record, our regular support team does treat supported Amazon Devices the same way as any other supported device. We would offer best effort troubleshooting, and escalate any bugs that can be replicated or diagnosed from the troubleshooting for review.

I'm glad the factory reset got things working though, sometimes devices can just be spooky like that I guess.

Re: Start tv Error on Amazon 4k Firestick

Wed, 19 Jan 2022 22:48:02 EDT

jeffrey15287 posted :

said by Camb_Stig:

Re: Start tv Error on Amazon 4k Firestick

Wed, 19 Jan 2022 20:50:09 EDT

Camb_Stig posted : Was there any resolution on this? My fire stick 4K won’t play anything (spinning disk forever). Can get it to work if you factory reset the device and load the start app before Amazon applies all the updates, but only for a while until the updates are applied. Doesn’t seem to be an easy way to prevent Amazon from auto updating.

The fire stick 4K is a supported device, I’d expect start to keep current and move quickly to ensure the app works after updates are applied. When can we expect an update that fixes this issue?

And yes I called support no help other than to say that sometimes Amazon does that, maybe try it later?

Re: Start tv Error on Amazon 4k Firestick

Sun, 12 Dec 2021 10:32:18 EDT

ArcticRoar posted :

said by dmbcanada:

Tons of people reporting including myself. My shield works but not syb

Thanks for the info. I'm kind of glad it's not just me. My STB started getting the error now too, but the shield and other 4k stick still work.

I guess if it is caused by weather like someone else reported, it's beyond control.

Re: Start tv Error on Amazon 4k Firestick

Sun, 12 Dec 2021 10:09:29 EDT

dmbcanada posted : Tons of people reporting including myself. My shield works but not syb

Start tv Error on Amazon 4k Firestick

Sun, 12 Dec 2021 09:51:37 EDT

ArcticRoar posted : Yesterday one of my firesticks when using start tv started going to a black screen and then coming up with Service Error: Start TV was not able to startup properly as the server is not reachable. If the problem persists, contact your service provider.

All the other devices in the house work fine (stb, nvidia shield, another 4k stick). It's just the one device. The version of the software and OS is the same on both firesticks. The network connection is fine as I can go on other apps like youtube, amazon prime and watch things. I tried assigning it a different ip on the router, I tired it wireless and wired. I tried clearing the data and cache. I uninstalled and re-installed the application. I even restored the stick to factory defaults and started over. Nothing seems to work for start tv on that one firestick.

I logged the devices out on the web and it doesn't show up so I guess it's not connecting to start at all.

Does anyone have any ideas of what else I could try? Thanks.