OptimumOnline → Re: [OOL] UBEE UBC1326 Modem/Router with EERO 6

Quick follow-up, does it matter that I'm using Port 1 on the Ubee or if I used Port 2? Just out of curiosity, I thought I read somewhere that it had to be Port 1 and somebody said, no Port 2. I know I could swap and find out, but I'd rather ask that potentially create an issue....you never know with Altice/Optimum, 1-2-3 hours on the phone for simple stuff and in reality, it all depends on who you get and how much the know and if they were trained and coached properly, yadda, yadda, yadda.

Port 1 on the UBEE 1326. I was able to enable bridge mode on my UBEE 1326 via live chat agent.

You cannot disable wireless radio on UBEE 1326.

Request UBEE 1326 to be in bridge mode. Once the UBEE reboots, confirm the EERO PRO wired to UBEE works with correct WAN IP address. If not, reboot the EERO PRO (not the UBEE) or renew the lease with UBEE / reset the interface on Eero Pro.

Technically correct, Batty.

But once again, he needs to stick to the language the kindergartners sitting over in Africa, India and the Caribbean understand - you know: the ones that have never had an email account, and their family never ever owned a PC prior to their employment with whatever call-center provider they work for?

It's BYOR, not "bridged", because: no brains.

I said bridge mode to the bot and rep named Julia read my messages and she understood what that meant…

What is correct wan ip?

192.168.x.x

Yes that’s what I’m getting from eero! Does that result in double NAT?

So I assume it’s ok to use the other ports on the altice box since it’s not truly in bridge mode?

You don't want double-NAT. Ever.

guruuno's answer above is incorrect - 192.168.x.x is NOT a "correct WAN IP" - which I interpret you tried to mean as "what is a proper public WAN IP?" - and 192.168.x.x is RFC1918 - and therefore private and behind NAT.

We used to have a sticky'd forum post at the top about bridge mode - gone now - but once again: if you contact them and ask for your Ubee to put into "BYOR" (bring your own router) mode, they will turn that on, and port 1 on the device (Ubees or AlticeOnes) will become bridged, and give you a public IP.

If you connect any other devices to ports 2,3,4 or on the Ubee's own WIFI , you will get a 192.168.x.x private IP which is behind its OWN NAT and a different WAN IP than the one you got on port 1 for the Eero - and devices can't talk to each other between the 2 sides (I won't get into port-forwarding here...).

There is no Port 3 or 4 on the UBEE, so you are referencing a non-installed device, not the new UBEE devices being deployed.
Logging into the EERO, the WAN IP is 192.168.1.212
The Gateway EERO IP is 192.168.4.1

Correct - I confused the Ubee 1326 with the 1322 - which has 4 ports, but its WIFI is a 3x3 802.11 AC, not AX/WIFI6 radio. Funny, I can't find the 1326 on Ubee's own website (»www.ubeeinteractive.com/ ··· id=20184)

What you confirmed above - your Ubee is not in BYOR/bridge mode, or the WAN IP would be public.

The OP didn't want to operate that way though.

I have the altice all in one box. I’ve asked and confirmed through multiple phone calls that the box is in bridge mode. When I hook up the eero I still always get a 192.168 ip. I’ve rebooted and tried both port 1 and port 4 on the altice. Any thoughts?

That sounds like a defect. Call/chat (use your phone on cell, not WIFI over your AlticeOne) them up, make them turn BYOR back OFF, reboot the box hard, toggle it back ON, try again. If it doesn't work, have them swap out the box and/or have them switch to the Ubee and the AlticeOne mini boxes.

Thanks will try. How do you hard reboot the little pin hole in back of box? And to confirm which port on altice all in one should I use?

No, just power-cycle the AlticeOne unit after they toggle BYOR off. Do not rely on them rebooting it (which they will try - say no thanks, I want to power-cycle it).
Bridging should work on port 1 - unless your first activation (however unsuccessful) of BYOR is really ancient (say: early 2020) - because it was port 4 in the early days, and never changed for customers that already had it active on that port (to avoid disruption, obviously), but that may change the moment BYOR is toggled now.

Thanks

Sorry for resurrecting this but I stumbled upon this thread during my research of the current Optimum-owned-modem-situation and wanted to share my experience. Also wanted to thank this thread for educating me in requesting BYOR and/or bridge mode.

I upgraded to 1Gb and to be eligible for the "heavily" discounted pricing (non-competitive market) I would have to use Optimum's modem (UBEE 1326). According to retentions the price of the 1Gb service would be higher if I used my own modem even with the $10 monthly charge (yea - go figure) so I signed up.

Tech came out and I immediately requested BYOR before he started anything, he said "sure np"
Installs the modem and activates it, says "everything is good on my end"
My own router wasn't responding (couldn't get web interface to load, couldn't ping, internet kept going in and out) so after a few troubleshooting steps on my side I decided to reset the settings on my router.
Router assigned itself the LAN address of 10.0.0.1 to avoid a conflict with another device (popup on the web interface) - which later I realized it was the modem and my Netgear Nighthawk router conflicting on the 192.168.1.1 address.

Proceed to configure my LAN on the new ip scheme. Checked router WAN port and it kept getting a 192.168.x.x address. I tell him its not in BYOR, he says "I'll brb"
Comes back 5 minutes later saying that support will call me on my cellphone once BYOR is done. I told him ok but didn't believe him - their strategy to just get out of there.
I looked at the modem and my router was plugged into port 2, I switched to port 1, rebooted everything and still got a 192.168.x.x on the WAN port.

So well, you might have guessed that nobody called so I chatted with support and in 5 minutes they setup BYOR and the router WAN port is now getting a WAN IP address. Router still on port 1.
I requested that they disable wifi even though I read here that it wasn't possible. Chat tried a few random things without success so I just dropped the topic and moved on with life. They said I could do it over at optimum.net > internet > router but that wasn't loading for me: "Sorry, couldn't access your router" or something to that affect.

What was the outcome? We’re you able to disable WiFi ?

No, I just dropped that idea and am living with it. I may pursue it again in the future.

Thanks, I’ve confirmed I am getting a public IP on my eero. Only thing is I wish is I could disable the altice WiFi