said by Tacoma99:said by baess:Wow just refused to renew my loyalty discounts. No idea what to do since RCN doesn't have us yet.
Real lousy way to leave WOW! with a bad taste.
Ask for the retention department, and insist. Otherwise it's roulette with the first level reps. Also call during regular business hours only.
Did it all. I am a veteran at getting discounts but this time I think I struck out. With the soon to be transfer of my market I think I should make a change.
I think my best course is:
Downgrade my WOW! service to internet only. I would like new customer pricing but I doubt they will give it.
When RCN/Astound takes over I am an internet only customer. They show bundle deals similar to what I have with WOW! now so IF I decide to go back to a bundle I can with them.
If I stay with my current WOW! service either at the new way too high price or at the slightly lower price they offered (after switching me to a "current" bundle) when they transfer me what will I pay?