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kerplunk
join:2003-04-06
Tampa, FL

4 edits

kerplunk

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Frontier has been slow all day (packet loss)

Edit: This topic was originally about a connection issue with Frontier in the Tampa area. That issue has been resolved as of 8/22.

--

Websites have been sporadically loading slowly (or not at all) all day. Sometimes they are instant, sometimes they take minutes to load. Annoying.

I am sure it could be traced to a bad route to a specific CDN or something, but blah. It's been a long week. I hope this fix it soon so I can browse pictures for houses on Zillow again or look at ESPN without lag.
randell48
join:2019-08-20
Clearwater, FL

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randell48

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Re: Frontier has been slow all day

Not just you, I am literally unable to login to some online games I play since yesterday. Some stuff, like websites do load, but slowly, like you. Single connection speed tests not even remotely close to provisioned speed (1G). Seems like Frontier has been having reliability issues in FL for a while now.
I think this is the final straw for me. Which is better guys, Spectrum or WOW?
kerplunk
join:2003-04-06
Tampa, FL

1 recommendation

kerplunk

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said by randell48:

Not just you, I am literally unable to login to some online games I play since yesterday. Some stuff, like websites do load, but slowly, like you. Single connection speed tests not even remotely close to provisioned speed (1G). Seems like Frontier has been having reliability issues in FL for a while now.
I think this is the final straw for me. Which is better guys, Spectrum or WOW?

Thank you for confirming it isn't just me seeing this issue. Frontier Fiber is my primary connection (and the best overall option IMO), but I also have Spectrum as a backup/failover. I don't have access to WOW in Tampa, but I've heard Spectrum is better.
randell48
join:2019-08-20
Clearwater, FL

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Click for full size
Here's a fun screenshot I took in wireshark. I'm connected directly to the ONT while trying to login to one of the game servers. The red bars on the graph represent TCP packets with issues (retransmits, dup acks, etc); there shouldn't be any. The black line in the graph represents all packets captured.
Ragar
join:2009-10-04
The Colony, TX

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It has been sporadically slow this past week here. I thought it was just their crap peering again.

simba1994
join:2002-02-10
Seminole, FL

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Same problem here. Random sites are intermittently slow. Can't login, etc. Even Amazon is not loading item photos consistently.
kerplunk
join:2003-04-06
Tampa, FL

kerplunk

Member

Yep, Amazon is slow too... I was just trying to order something and the Checkout page is spinning. Come on, Frontier...

Quality of traffic is just as important as download and upload speed. 2 Gbps means nothing if packets are continually failing...

terabitz
join:2016-10-16
Thonotosassa, FL

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Happening here as well. I had to open up a VPN to load the Hillsborough County Supervisor of Elections ballot tracker.

simba1994
join:2002-02-10
Seminole, FL

simba1994

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said by terabitz:

I had to open up a VPN to load the Hillsborough County Supervisor of Elections ballot tracker.

Oh good idea! I usually don't run a VPN all the time, but sure enough, I fire it up and everything loads now. I'll leave it on until Frontier figures this out.
they4kman
join:2022-08-20

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they4kman

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YSK: allegedly, the line from Miami to the west was severed due to a cell tower site boring into it. See »twitter.com/AskFrontier/ ··· 92295936


Some places (I see reports from South Tampa and Sarasota, namely) have been entirely without internet for days now. Others, like me in St Pete, have had spotty service. A few days ago, my packet loss was around 75%. It's been dropping slowly but surely; last night the loss was around 53%.

The lack of communication from Frontier about this is just astounding. This is a *major* failure that surely violates business SLAs, and is gonna cost a lot. And not even knowing what's going on with the repairs is infuriating.

terabitz
join:2016-10-16
Thonotosassa, FL

terabitz

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That makes a lot more sense now.
kerplunk
join:2003-04-06
Tampa, FL

2 edits

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kerplunk

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That tweet was from 2 days ago and it's still not resolved. Shaking my head.

I'm seeing about 13% packet loss just from a continuous ping to espn.com, for example.

terabitz
join:2016-10-16
Thonotosassa, FL
·Frontier Communi..
ARRIS NVG468MQ
Greenwave FiOS-G1100
Cisco 7941/7961

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said by kerplunk:

That tweet was from 2 days ago and it's still not resolved.

Well, considering we're in Florida, you really have to schedule repairs like this around the weather...
SIOYGYG
join:2011-01-08
Tampa, FL

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Herr in NorthDale 33624 surprised I am not seeing any problems yet.
kerplunk
join:2003-04-06
Tampa, FL

kerplunk

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Re: Frontier has been slow all day (packet loss, connection quality)

--- espn.com ping statistics ---
9299 packets transmitted, 8795 packets received, 5.4% packet loss
round-trip min/avg/max/stddev = 5.793/6.355/60.515/1.252 ms
kevnich24
join:2006-04-19
Mulberry, FL

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This certainly explains why some sites and some of my stuff has been acting fairly sluggish the last few days. I switched to our spectrum backup connection and magically, everything's working like it should now. Hopefully this is all fixed in the next few days.
viper8075
join:2011-10-26

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I am having the same issue in the winter haven Haines City area. Speeds are fine but the packet loss is insane. Some stuff loads fine other things slow or not loading at all. From what I have heard this was a pretty bad fiber cut who knows how long before it’s completely fixed.
kevnich24
join:2006-04-19
Mulberry, FL

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kevnich24

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said by viper8075:

From what I have heard this was a pretty bad fiber cut who knows how long before it’s completely fixed.

Well, Frontier should have some form of status or communication for the entire area affected letting customers know what's going on.

Secondly, even a very high strand count fiber should NOT take days to fix. Most high strand fiber is usually ribbon fiber and splicing it definitely takes several hours but not days.
JBT
Premium Member
join:2002-12-06
Odessa, FL

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Experiencing this all week in Odessa and still this AM as well. It’s odd what loads and what doesn’t load
iBotPeaches
join:2022-08-21
Tampa, FL

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I saw this link posted on Twitter after also scanning for issues why I was getting 10-30% packet loss to various sites in Tampa since Thursday.


radar cloudflare


I checked Radar (image attached) and what I don't understand is if a line is cut and BGP announcements go out - shouldn't we just be peering differently and just have a less preferred route until the line(s) are repaired with no impact to service?

There is such a large spike of announcements in the image around when the issue started then a day later a bunch more. Just all seems a bit odd between a long critical fiber line repair time and no acknowledgement of issue.
kerplunk
join:2003-04-06
Tampa, FL

kerplunk

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Here is a direct link to the BGP Announcements graph on Cloudflare:

»radar.cloudflare.com/asn ··· t_7_days

(Scroll to bottom of the page.)
kerplunk

kerplunk

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said by iBotPeaches:

I saw this link posted on Twitter after also scanning for issues why I was getting 10-30% packet loss to various sites in Tampa since Thursday.

I checked Radar (image attached) and what I don't understand is if a line is cut and BGP announcements go out - shouldn't we just be peering differently and just have a less preferred route until the line(s) are repaired with no impact to service?

There is such a large spike of announcements in the image around when the issue started then a day later a bunch more. Just all seems a bit odd between a long critical fiber line repair time and no acknowledgement of issue.

I really appreciated your blog post on this issue: »connortumbleson.com/2022 ··· ug-2022/

Thanks!
kevnich24
join:2006-04-19
Mulberry, FL

kevnich24

Member

It would be nice if these repeated issues between Tampa and Miami would result in them expanding their backbone capacity and adding in a little more redundancy. Fiber cuts are just a fact of business and with the increased construction in FL, will happen quite often but it shouldn't result in this kind of issue either.

I'm not a fan of spectrum personally but even larger fiber cuts rarely result in their service responding like it does with Frontier fiber cuts but I know Spectrum has more egress locations than Frontier does.

terabitz
join:2016-10-16
Thonotosassa, FL

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Is anyone still having issues? Things seemed to be loading better for me this morning.
viper8075
join:2011-10-26

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Things do seem better this morning. I noticed after about 3am pages that were not loading or loading slowly wete back to normal.
kerplunk
join:2003-04-06
Tampa, FL

kerplunk to terabitz

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said by terabitz:

Is anyone still having issues? Things seemed to be loading better for me this morning.

Seems much better, but there have been occasional periods of slowness. I can no longer reproduce the packet loss since last night.

terabitz
join:2016-10-16
Thonotosassa, FL
·Frontier Communi..
ARRIS NVG468MQ
Greenwave FiOS-G1100
Cisco 7941/7961

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terabitz

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said by kerplunk:

said by terabitz:

Is anyone still having issues? Things seemed to be loading better for me this morning.

Seems much better, but there have been occasional periods of slowness. I can no longer reproduce the packet loss since last night.

I wasn't able to run traceroutes and get accurate results in PingPlotter because for some reason my Deco X20 was producing packet loss, which would affect the trace downstream. I had my interval set at 10 seconds too, so I'm not exactly sure why there's loss on my LAN.
transit54
join:2018-07-15
Washington, DC

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said by kerplunk:

I really appreciated your blog post on this issue: »connortumbleson.com/2022 ··· ug-2022/

Thanks!

Wow, that was an interesting read. What a textbook case of poor service recovery. While the issue was undoubtedly frustrating, the customer service response was maddening. Frontier really ought to invest some dollars in improving that experience if they want to ensure long term customer retention.

There'a a lot of pretty straightforward things that they could do when something like that pops up - proactively contacting customers to let them know there's an issue, having an easy place to see outage information and get updates on resolution, improving systems to disseminate outage information to front-line reps, etc. I realize that plenty of ISPs don't do these things but if Frontier is looking to shed their old reputation it would serve them well to improve this.

They probably have hundreds or thousands of FL customers who came away from this weekend just thinking that Frontier service sucks and not even realizing there was a technical issue.
RSFL92
join:2016-03-30
Tampa, FL

RSFL92

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said by transit54:

said by kerplunk:

I really appreciated your blog post on this issue: »connortumbleson.com/2022 ··· ug-2022/

Thanks!

Wow, that was an interesting read. What a textbook case of poor service recovery. While the issue was undoubtedly frustrating, the customer service response was maddening. Frontier really ought to invest some dollars in improving that experience if they want to ensure long term customer retention.

There'a a lot of pretty straightforward things that they could do when something like that pops up - proactively contacting customers to let them know there's an issue, having an easy place to see outage information and get updates on resolution, improving systems to disseminate outage information to front-line reps, etc. I realize that plenty of ISPs don't do these things but if Frontier is looking to shed their old reputation it would serve them well to improve this.

They probably have hundreds or thousands of FL customers who came away from this weekend just thinking that Frontier service sucks and not even realizing there was a technical issue.

Honestly, I'm quite pissed about their response considering the number of affected people. I tried contacting their Executive office and they brushed it off and tried to tell me the outage was resolved within 24 hours and only affected limited areas.
randell48
join:2019-08-20
Clearwater, FL

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Update: I have since cancelled my Frontier service after 8 years. I've switched to WOW and it seems to be more stable. Hopefully Frontier gets their shit together and fixes their peering issues in FL or whatever's causing their reliability issues. I'll check back in a year.