http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3934834 en Wed, 23 Mar 2022 18:10:48 EDT Wed, 23 Mar 2022 18:10:48 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-4023573 said by Speedmonkey:

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Man!!! some of you guys are crazy, reading these posts it sounds like some of you think AT&T wants to "screw" you by not offering service. I can tell you as an installer for AT&T that yeah there are many times we end up being late to appointments. None of us want to be late, and we dont think its ok to be late but it happens. In the morning you get a clip with X number of jobs. All it tells us is what services you ordered, it doesnt tell us anything other than if its a RECONNECT "which means the house has had cable before not necessarily the customer", NEW HOUSE CONNECT, or DISCONNECT. We never know what we are going to run into,

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I was really happy with my install. For an 8:30-12 window he showed up at 9:15. By 10:30 he had replaced the old "grungy" splitters, put all the cables that were just hanging freely on the wall into a new box, grounded the connection, shoved a second line thru the wall and hooked it up to the modem upstairs. I asked, "It's never as easy as it is supposed to be is it?" "No, bud."]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-4023573 Sat, 03 Aug 2002 05:23:43 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-4023308 http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-4023308 Sat, 03 Aug 2002 03:27:19 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-4023198
And if any of you that frequent this board and rightfully moan and complain, and dutifully bad mouth and trash AT&T and their techs ever did this job you would see how fast the snowball effect starts rolling. And you couldn't do it any differently than us "Morons"

But to help you all out a little, here is some advice, A tech is least likely to show up late on his first job of the day so schedule your installations for an 8-10 appointment. ]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-4023198 Sat, 03 Aug 2002 02:55:08 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3991417 http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3991417 Wed, 31 Jul 2002 02:05:34 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3990242 said by Holyearth:

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I'm just curious, is there anyone who HAS had a smooth ride with AT&T as far as installation is concerned? Anyone that they actually showed up early or on time for and set up everything fine?

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ATTBI has always been on time for my appointments.

When they came to install the cable modem, the window was 9:00 am to 1:00 pm, and they were here at 10:30 and gone by 12:30, after having to run a LONG midspan drop across three other properties.

The second time they came was to do a digital STB swap and again, they showed up right in the middle of the four hour window.

The last time they were here was to install an additional outlet and again, they were here within the allotted time.

I have nothing but good things to say about their whole operation here, from modem speeds to tech support (the "Chat with Us" thing rocks) to appointment keeping.

If I had one complaint, it would be that I thing the Motorola STB's take WAY to long to change channels. I think the Scientific Atlanta is a better platform, but oh well.
--
Anything I say not directly related to a customer's Pipeline service in CA/NV is strictly my own opinion, and not that of Charter Communications.]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3990242 Tue, 30 Jul 2002 23:40:20 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3988636 Nothing went wrong till att took it over from @home
They tried to screw me every which way! I had a dhcp server going, was part of my normal gaming server. The ip set was 90.x.x.x. But Att comes in with the 10.x stuff, all my computers are routed to att's dhcp, and for months they billed me 5 bucks per ip. I got no warning of this. After I hit 7 computers on the network, it killed my modem, and disabled my account, of course this happens Dec 20th. Month and a half later, I get some know nothing tech, comes to look at the problem, only thing he did was test the line for signal and told me to call tech support again, who give me the run around.

I tell you, ATT is doing some shifty shit. Probably nothing will happen to them, because hey, whos going to want to go try to take on the big boys. But we all know whats going down... =(
//att rant off]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3988636 Tue, 30 Jul 2002 21:05:26 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3987807 said by Holyearth:

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Can anyone tell me if these speeds are good?

»/speed ··· 28071034

How are they?

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Your uplink is too fast! ;-)]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3987807 Tue, 30 Jul 2002 19:48:05 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3987497
The tech came out here and he SOMEHOW got me up and running!!!!!!!!! I don't know how or why, BUT I DON'T CARE AS LONG AS IT WORKS!!!

Can anyone tell me if these speeds are good?

»/speed ··· 28071034

Average ping results to google.com: 51ms

Forward Path:
Signal Acquired at 687.000 MHz
SNR: 35.8 dB
Received Signal Strength: 1.6 dBmV
Micro-Reflections: 21 dBc
Modulation: 64 QAM

Downward Path:
Connection: Acquired
Frequency: 24 MHz
Power Level: 8.0 dBmV
Channel ID: 1
Modulation: QPSK

How are they?
]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3987497 Tue, 30 Jul 2002 19:19:54 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3987203 help.broadband.att.com and enter your state go to high speed internet and click on payment centers. Any of the listings that are ATT Broadband offices should be able to help you.
I work for ATTBI(national office) and had a similar problem in Pueblo,CO last week and amazingly the local office took care of it in minutes.
Good Luck !!]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3987203 Tue, 30 Jul 2002 18:49:44 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3987056 find a local AT&T office and find out what the $%&^$&^$* is going on.
Good Luck!!!!]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3987056 Tue, 30 Jul 2002 18:36:57 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3986130
I hope you guys can help me with this.

The tech comes out. He says this is an analog box. No one in this apartment community can have digital service. These are 450 one way's (he might have said 451). He explained that these are the old cables and they don't support two way communication. He then said that the apartment needs 750's to communicate two ways.

He then jet out of the neighborhood before I could ask more questions.

So, IS THERE ANY WAY on earth I can have AT&T Broadband? It says it's available on the website. I'm upset....]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3986130 Tue, 30 Jul 2002 17:06:49 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3963521
Is this something they can fix?]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3963521 Sun, 28 Jul 2002 13:01:55 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3960007
But i'm not even sure if you'd really want to keep on callin' back to see if there's anything else, since they didn't show up again yesterday for their "must-do" appointment. I have heard from various people that after their install have been done, they've been doing great "look for a dude by the name of goofyguy or something like that in Falls river, MA" (if you want to hear bitchin' about service, talk with ppl in MA, that's about all they do on a daily basis! lol)
anywho...

But now that someone showed up several hours later for your appointment/"must-do" are you really wanting to wait for another moron/tech to decide to come again? Sorry.. that's my opinion when it comes to no one showing up a second time for an install.

Whatever you choose, hopefully something good will come out of it. It's not fair seeing customers like yourself holyearth, that get the fun of being screwed over in the first initial stage "installation" then later down the road maybe with your service... but the service isn't all that bad most of the time in the Atlanta area. So if you decide on staying with the company that's giving you a huge run around, all the best to ya

anyways, ever need a hand with anything, give me a shout here, or IM me here as well.

take care
cctech0]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3960007 Sat, 27 Jul 2002 23:43:29 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3956277 http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3956277 Sat, 27 Jul 2002 14:56:50 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3956082 said by Holyearth:

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I'm just curious, is there anyone who HAS had a smooth ride with AT&T as far as installation is concerned?

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The guy that redid our cable because the first tech did a crappy job was early and did a very though job. :)
--
When you can’t make fun of yourself, you cant let anyone else make fun of you. That pretty makes you a tight a**ed jerk.
-IamZed]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3956082 Sat, 27 Jul 2002 14:30:54 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3951900 said by Holyearth:

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I'm just curious, is there anyone who HAS had a smooth ride with AT&T as far as installation is concerned? Anyone that they actually showed up early or on time for and set up everything fine?

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I did. I basically named the day I wanted them to show up, they showed up on time, I told them where to install the cable, not to put any software on my PC, and life was good.

That was back when it was AT&T@Home here, but it was still AT&T (actually, their contracted company) doing the install.]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3951900 Fri, 26 Jul 2002 23:21:38 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3951777
Jeez AT&T, there IS a difference in BEFORE 5 and 7:30.

I'm just curious, is there anyone who HAS had a smooth ride with AT&T as far as installation is concerned? Anyone that they actually showed up early or on time for and set up everything fine?

Just curious. Thanks for all the feedback guys. I'm learning how to make the best of this!]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3951777 Fri, 26 Jul 2002 23:09:57 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3950148
Don't hold your breath. Customer service-wise, it's all downhill from here. Pray that your connection stays up and running.]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3950148 Fri, 26 Jul 2002 20:17:01 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3949599
I had mine installed back when it was still @home, the tech that came out had his own pickup truck. He was doing some new wiring, and lost his keys and we could not find them. He had to call another tech out to the house and hand off the rest of his workload to someone else until his girlfriend brought the spare keys for his truck.

It was just too funny at the time. He was a really nice guy, felt bad that he had lost his keys and all.

He left his cell phone number on the work order so if the keys turned up we could call.

Well, about a month later, we found his keys in the garden, they got burried under some light dirt. But, as you can see from this story, some things can happen that can cause a tech to miss a scheduled appointment.

They should at least have the courtesy to call you and tell you they're running late, that has been my experience after all.

Hopefully, they'll get you setup this time... you may, if you can request them to keep that date, and also ask them to move you up if they have someone that cancels, or if a tech is in the area and has the time to do an install, some will as some get paid per install.
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I ain't got time to bleed!]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3949599 Fri, 26 Jul 2002 19:20:08 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3948633 http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3948633 Fri, 26 Jul 2002 17:41:19 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3948111 http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3948111 Fri, 26 Jul 2002 16:50:44 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3947559 http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3947559 Fri, 26 Jul 2002 15:53:57 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3946939
Try going for two weeks plus with no service and no date when it will be restored. That's what I'm going through with ATTBI once they determined that a line technician would be required to fix my problem.

Maybe I should buy a truck and contract out to AT&T part time to work on this "line" issue that seems to be such a problem to resolve within a reasonable time frame. They aparently have more work than they can handle now with current staffing levels!]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3946939 Fri, 26 Jul 2002 14:55:09 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3942222
Our supervisors are what we call "floor support" so it can be any joe blow that walks the floor who can help out with any questions, as well floor support has the ability of calling up dispatch for most regions to find out where the moron... i mean tech is at, and find out if and when he'll show up to your place for either an installation or trouble call...

I'm sorry that the agents and supervisor that you spoke to gave you the run around, but we can't change that, but it's still unfortunate that you went thru that.

I hope that you'll be able to get some sort of reasonable high speed connection later down the road, and if it is with ATTBI, ask for credit for all the problems you went thru, like an addition month or 2 of free service, anything.. just bitch away, and maybe you'll get ahold of someone that'll be willing to help you out.

All the best,

cctech0]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3942222 Fri, 26 Jul 2002 00:07:28 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3941912 --
Secure Technology Web Hosting - Your Hosting Resource
]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3941912 Thu, 25 Jul 2002 23:34:29 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3940281 http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3940281 Thu, 25 Jul 2002 21:10:48 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3939967
Man, I know I have a short fuse, but what is happening to customer service? AT&T, Earthlink, and Bellsouth (ESPECIALLY) have all given me the worst customer service ever. It's now what you'd expect from such a prestigious company. Well, now I don't know what to do. I have waited 3 months for DSL and half a month for AT&T.

If someone is reading this who works for AT&T and can help me out (seriously), I would definitely appreciate it. If they don't send someone out by Monday, my wife and I have decided to cancel.

I hope no one else in Atlanta experiences this...]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3939967 Thu, 25 Jul 2002 20:36:01 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3938250
On my third call, I spoke to a supervisor, and she also tells me that there's not much she can do. I don't like to hear 'not much I can do' from a supervisor. Especially when I am a NEW customer. How do they expect to keep me?

Anyways, for those of you wondering, this is my 3RD month trying to get some sort of high speed internet for college. The last 3 months, I tried to work out crap with Bellsouth (DSL) (line provisioning problem). That got nowhere. So, I guess the purpose of me posting this is not to whine, but to inform new customers of AT&T in the Atlanta area of what exactly to expect. As for me, whenever they do come out here, I better get good speeds with low pings. That's about the only thing that can keep me with them!]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3938250 Thu, 25 Jul 2002 17:42:14 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3938075
It's unfortunate that this happend to ya holyearth... but you're not the only one that has to wait, or leave due to tech being late or whatever his/her excuse was....

hopefully the tech rescheduled your appointment for another day that's good for ya

all the best]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3938075 Thu, 25 Jul 2002 17:23:36 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3936703
You pay X amount for service.
Service breaks down.
Service provider wants to send someone to your place.
Service provider makes an appointment that requires you to take time off work. Appointment is missed.

You are paying for a service, it's broke, you gotta wait for them to come out, and you aren't getting paid, but they are. Therefore, you should be able to be paid for the time you wasted. This would stand up in small claims :)]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3936703 Thu, 25 Jul 2002 15:05:50 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3935893 said by clevere1:

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I always tell ATTBI that if they are late, they will be charged an hourly rate of $50.00 an hour for wasting my time.

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And have you ever had need to collect and if so, were you successful in collecting?]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3935893 Thu, 25 Jul 2002 13:37:30 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3935632 http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3935632 Thu, 25 Jul 2002 13:12:19 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3935586 So in other words, just be patient, sometimes some calls take longer then others, but it would have been nice if they called you to tell you they would miss the time frame.]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3935586 Thu, 25 Jul 2002 13:07:16 EDT http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3934937
Just my two cents...
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First rule of fiber optics: you do not talk about fiber optics]]> http://www.dslreports.com/forum/Re-attbi-Behind-on-installation-3934937 Thu, 25 Jul 2002 11:46:57 EDT http://www.dslreports.com/forum/attbi-Behind-on-installation-3934834
I got $20 credited by calling tech support and yelling at tier 1. He said that the work order was open. I guess that means that it hasn't been dispatched yet. Ohh, well.]]> http://www.dslreports.com/forum/attbi-Behind-on-installation-3934834 Thu, 25 Jul 2002 11:31:50 EDT