http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4150737 en Thu, 24 Mar 2022 20:13:43 EDT Thu, 24 Mar 2022 20:13:43 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4684269 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4684269 Fri, 11 Oct 2002 19:49:49 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4678346 thanks!]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4678346 Fri, 11 Oct 2002 03:35:05 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4452082 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4452082 Tue, 17 Sep 2002 17:28:51 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4444517 As of today you all in the Sac area are now under MAJOR maintenance .. from last info 7 new servers are starting up.
Please give us til the 19th.
Patience is a virtue ...Please work with us.....]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4444517 Mon, 16 Sep 2002 21:14:07 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4425473 I have been with attbi now for over 2 months and I am very happy with the way things are working. I live in Carmichael and I had some problems the first week, being disconnected and having to reboot. I no longer experience any of this and I just LOVE the high speed of broadband internet.]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4425473 Sat, 14 Sep 2002 19:13:07 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4401000
Also the lion's share of the calls come from people who in some cases had no business being anywhere near a PC. I've only seen 5% of the calls come in where it is something relatively major. (This changes when something goes down and then we'll get a flood of calls with as many as 250 in the queue)


FI
]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4401000 Thu, 12 Sep 2002 04:39:43 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4400446
Looks like if I can get DSL I'm going back AT&T sucks and they are just stringing us along while they rake in the $.
--
-Gando
Veritas Prevalibit]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4400446 Thu, 12 Sep 2002 01:23:17 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4351292
what modem is it and how much?]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4351292 Fri, 06 Sep 2002 19:49:55 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4351012 However, the reason I'm writing this TODAY is because I recently downgraded my cable-tv service (NOT canceled) and guess who came knocking on my door....AT&T. Guess what they wanted...to pickup my cable box -"no thanks it working fine." FUNNY AS HE!!

Aside from all the laughter, I cancelled attbi because pings to my fav game servers (ra2mission2.westwood.com) were much lower with Pac-Bell DSL. For all of you who get the message "DSL not available in your area" on their web site -don't beleive it. I got the same message, but it was quite readily available and I have had NOT ONE OUTAGE, STALL OR COMEDY ROUTINE with Pac-Bell DSL (no i don't work for them). btw anyone want to buy a Cable Modem??
--
Esta dead..who do it? da whiteboy hatcha? -Screwface Hazzahd Yet Fahward ...Jamaica]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4351012 Fri, 06 Sep 2002 19:23:10 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4316008
I've heard they are splitting and they would be done at the end of August but it is now September 3rd and it has not improved or been resolved.

Anyone else having the same issues in my area ? Has anyones connection improved any since the magical and likely mystical end of august node split ? Lets hear from you Sacto attbi users !]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4316008 Tue, 03 Sep 2002 04:05:29 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4262395 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4262395 Wed, 28 Aug 2002 14:54:58 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4238202
a) I can transfer your call to tier 2, where if they can't fix your problem by powercycling or reinstalling your nic driver will send a tech to your home.

b) skip tier 2 and just send the tech out.

c) send a ticket into the "technical team" who have NO power to actually fix your problem as its a problem with the network in your area and these people don't deal with the actual network (split overloaded nodes etc).

That's the 3 options that tech support has. The best we can do is the tech and most of the time he will just replace your modem and tell you it's fixed. You might get lucky and get a tech who will actually admit to the problem (that its just a poorly implemented and or overloaded network in your area). Now, the fact that the tech might actually tell you the problem won't fix it because most of the time he can't do anything either.

I've had a caller from grand rapids michigan (tons of angry users from that area on this board) who is never getting above 400 k download tests. A far cry from 1.5 megs. There's been 20 tickets created for him, like 5 truck rolls and still nothing fixed. There was notes on his account indicating that the techs *know* the problem is an overloaded node but the local supervisor (who would approve or look into fixing the overloaded problem) refuses to fix it. The customer has been told this by the techs who go to his house. He then calls us and yells at me. I have absolutely no way of fixing this so I sent him to tier 2 and tier 2 schedualed yet another tech. How can the 6th tech fix what the previous 5 failed to? It's just a cycle where the customer gets the runaround.

So don't get mad at tech support, especially the useless ones in canada. We get paid $10 canadian (6.50 american) per hour to talk nonstop calls and we are given no power and tier 2 has no power to fix anything and my supervisor only cares about my scheduale. You should be mad at ATT for not knowing how to run a company.

Tech support isn't ATT anyway. We don't work for ATT. ATT doesn't pay us. We are outsourced.

So basically, there's no way to fix your problem so you just have to live with it because ATT doesn't want your problem fixed.]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4238202 Mon, 26 Aug 2002 04:38:10 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4238039
AT&T is awful. Simply awful. And they've erected a brick wall between us and them. Tech support is in Canada and clueless. I've asked repeatedly for names/numbers of management and have been refused. You simply can't get past the support contractors to complain to anyone in management. They probably think everything is just peachy. AT&T, as far as I'm concerned, is operating a fraudulent business here in Sacramento. They have a monopoly on broadband (many of us can't get DSL due to distance issues). If you look at their network status page, is always says everything is fine, they're continuing to sign up customers, but THEIR SERVICE DOESN'T WORK!!! It's been unusable a good part of this year and last.

If anyone has any ideas about how to seriously knock them upside the head, please share. If anyone is interested in organizing something a little more powerful than posting messages here and spending evenings and weekends trying to find intelligent life in "tech support", please contact me at nono2spam@yahoo.com.

I, for one, am ready to make a hobby of making AT&T hurt. They've inflicted way too much pain on me.
]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4238039 Mon, 26 Aug 2002 03:18:10 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4231857 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4231857 Sun, 25 Aug 2002 12:09:00 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4225510
Hell, even 10Kb/s is better than 1 or 1.5! I'll take it, thank you! Sold American!]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4225510 Sat, 24 Aug 2002 15:58:47 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4222862 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4222862 Sat, 24 Aug 2002 08:57:44 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4222825 too bad fiber is a block away from me :(
i can see houses that get the service but i cant get it myself :(]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4222825 Sat, 24 Aug 2002 08:46:45 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4218440 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4218440 Fri, 23 Aug 2002 19:12:10 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4217220 --
Fiber Optics is the future of high-speed internet access. Stop by the BBR Fiber Optic Forum.]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4217220 Fri, 23 Aug 2002 16:40:45 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4217040
Its getting ridiculous last night I got fed up again and called tech support. After telling the tier one person my problem wasnt cookies and old temp files heh. I finally got to a tech 2 guy. He pinged my modem and noticed high ping rates. He then gave me an email address to network support in Denver? I was asked to provide tracerts and pings to various different ip's addresses. In certain instances I was getting pings over 600 to places like yahoo.com and attbi.com. So far they havent got back to me yet.]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4217040 Fri, 23 Aug 2002 16:19:13 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4213967
Ishie]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4213967 Fri, 23 Aug 2002 10:20:33 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4201253
Anyone in the Sac area having similar issues still?]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4201253 Thu, 22 Aug 2002 01:06:54 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4197760 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4197760 Wed, 21 Aug 2002 19:08:26 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4191747
I like the trend att has of blaming other people though. I've had them blame me for service outages; one guy got an attitude with me when I was asking him why my service was out (again) and expressing that this was inexcusable, and he began telling me that well, my account was overdue. I'm not quite sure what his point was, since they hadn't shut me off, but grr!

I'm inclined to not think it's a problem with your computer or my computer, since I'm seeing this problem popping up all over with attbi users, particularly in Sacramento. I don't even think this really warrants passing blame off to the record companies. Regular downloads are still going at slighly slower but acceptable speeds (around 30), but I'm not sure what the deal is with the P2P stuff.

Ishie]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4191747 Wed, 21 Aug 2002 04:14:58 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4187354 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4187354 Tue, 20 Aug 2002 19:29:37 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4187268
Kazaalite has become useless!

One person says they had better results using http-tunnel,but I can't get it to work.]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4187268 Tue, 20 Aug 2002 19:21:10 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4186944 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4186944 Tue, 20 Aug 2002 18:48:57 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4167574 --
Programming... It's not just a job, it's an adventure!]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4167574 Sun, 18 Aug 2002 20:44:15 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4166153
My cable has been better in the last few weeks but at times I still get crazy high ping spikes. Ive ran line tests and showed the tech. I pointed out at a certain router I am always losing 2 percent of my packets. Ive noticed a few others are losing packets at this router too. He made a note of it and apparently it hasnt been fixed yet.

Keep calling and hopefully someday it will get fixed.]]> http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4166153 Sun, 18 Aug 2002 17:37:57 EDT http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4160965 http://www.dslreports.com/forum/Re-Continuing-Sacramento-Problems-4160965 Sun, 18 Aug 2002 00:18:14 EDT http://www.dslreports.com/forum/Continuing-Sacramento-Problems-4150737 1500 ms. About a month or so later, the pings lowered to around the 400ms range, but my speeds still stayed very low (about 300kbps/60kbps...oh how I wish I was talking about kilobytes). Ping issues were fixed for the most part until last month. Then came the drops in connectivity. Using pingplotter to monitor my connection, I see that I am dropped more than ten times in a day, sometimes even five times in a single hour. It used to hit me only at night, (8PM-midnight), but now it affects me any time after about 11:00 AM. I've made at least 10 calls to technical support. One person there was convinced I had to replace my network card. I've talked to a supervisor who apparently had no knowledge of what was going on at all in the Sacramento area. The first tech came out and said they had to replace the cable fixture outside of the house. He told me to expect a call in two days from the appropriate people. No call came and my ticket was closed. The next tech told me that they had a problem with the network and were working on a fix. If anyone else in the Sacramento area has been still having such connection issues, please post so that the rest of us will have at least some knowledge as to what is going on. Thanks again. ]]> http://www.dslreports.com/forum/Continuing-Sacramento-Problems-4150737 Fri, 16 Aug 2002 19:19:56 EDT