said by NetTech:
I don't know where you think you are getting your information from,
From the original posting...perhaps I misread it...but going back and re-reading it, even now, I still read that he believes that his problem was fixed with the help of a lot of luck that he happened to run across the tech.
said by NetTech:
It is obvious from your statements that your viewpoint is distorted and bias.
I'll admit to bias.
said by NetTech:
You cannot justify your misguided attempts to smear the service commentments made by countless, dedicated BellSouth Employees throughout the region.
And I've publically given kudos to the many men and women within BellSouth's employ that work hard to provide good service. Field technicians, folks in the DSG, and many other places.
Folks in the marketing, accounting, and legal departments, however, by and large are in need of serious smack-downs, as I said.
said by NetTech:
That's the true measure of service, right? Commitment and action..and not just hearsay or half-truths.
Absolutely agreed. And from a technical point of view, BellSouth acquits itself generally quite well. I'll be first in line to affirm that. From a legal and regulatory point of view, however, BellSouth skirts the law with great regularity.
said by NetTech:
And to tell consumers to 'run' to their PSC's at the first sign of service problems is so wrong.
My suggestion is that, if customers don't get satisfaction through proper channels, then the state PUC/PSC is an (not the only, but one of several) other avenues in which the customer may be able to receive satisfaction. The state PUC/PSC is a wholly appropriate forum to address grievances in the case of BellSouth (or any other LEC) not providing the service that they are supposed to be. I have suggested nothing more than that. If you deny that this is appropriate, I would love to get your name so I can contact BellSouth's regulatory department so that *they* can educate you on this.
said by NetTech:
BTW, didn't you hear? Ever since deregulation, the telcoms stopped being a public utility!
You are still regulated by the state PUC/PSCs.
said by NetTech:
Also, since this service issue has been resolved, don't you think that we should not continue this thread longer? Our viewpoints are bias and serve no purpose within this thread.
Again...I think it is always wise to attempt to educate end-customers with other methods by which they can have their greivances resolved. Their state PUC/PSC is most definitely one...even if BellSouth would love for end-customers to falsely believe that the state PUC/PSC doesn't have authoritiy.
said by NetTech:
So, lets at least agree to disagree, and move on...best of luck to you.
NetTech
I am perfectly happy to agree to disagree, but be sure that I *will* do everything in my power to be sure that end-customers understand their options.
Jeff
