Mediacom → Constant trouble in Albany GA

Help! I have been a subscriber since the service was offered here. I've never had satisfactory cable tv service from mediacom, previously AT&T, previously TCI, previously Storer Cable, but they're the only game in town. Surprisingly, the cable internet service has sucked too! Everytime, and I do mean everytime the weather changes (get's hotter, gets colder, rains, thunders, clouds, etc.) the internet service craps out. Right now, according to Tier 1 there are no outages in my area, my cable TV service is working, but my modem won't connect....just the first two lights blinking on and off. I've turned it off, unplugged it, disconnected the ethernet cable from the computer, disconnected the cable from the modem, removed the splitters, etc.....nothing works! Is it ever gonna be possible for me to have worry-free internet service? Anyone got any ideas how I can get back online?

»192.168.100.1/signal.html ---- What is your Power Levels Reading for Both Down an UP?

Peachcub,

If you will pm me your modems mac address and some contact information I will look into this for you.

Ray

These are the signals from earlier tonight. A few other notes....I've spoken with Tier 1 support and given signal strengths...they didn't think that was the problem. I really think that it's either an inside or outside wiring problem. Like I mentioned in the first post....I've never had consistent cable TV here either...everytime the weather changes, you can bet the TV will be off...and now the internet too! Thanks in advance for any thoughts....

ps. the local tech is supposed to come sometime tomorrow...cross your fingers that they show up!

Forward Path:
Signal Acquired at 537.012 MHz
SNR: 26.7 dB
Received Signal Strength: -1.5 dBmV
Micro-Reflections: 20 dBc
Modulation: 64 QAM
Return Path:
Connection: Acquired
Frequency: 29 MHz
Power Level: 58.0 dBmV
Channel ID: 2
Modulation: QPSK

you signals look weak try making sure you dont have a long cable run or more than 2 splitters .... an make sure you have good end-fittings on the cable line other wise you can lose signal that way too

Your downstream (forward path) SNR is low, and your return path level is too high. SNR should be 30dB or higher, anything lower indicates interference in the line. The return level should be between 35-55dBvM. Anything higher than 55 could indicate interference in the upstream path, or simply too much signal attenuation via too many splitters or long cable runs.

What kind of cabling are you using? There shouldn't be any RG-59 used, as it has poor interference shielding and a high signal attenuation factor.

Well, as I figured.....called the local mediacom office to find out why no one has bothered to come to the service call appointment that I made on Wednesday night for today. The lady who answered said the the ticked had been closed because they found a system problem and it has been corrected. Didn't bother to call me and tell me any of this....so I took off work for an "all-day" appointment since they don't make timed appointments here. And as you can guess, the signals still are not right. I am ready to return to dial-up (at least it worked even if it was slow as hell), go back to satellite TV and tell mediacom where to put their modem! Any one got any last ideas before I become an ex-mediacom customer on monday?