AT&T Southeast → Re: Did you get your Web Certificate for signing up?

Shayne sure works fast!!!. I got my $25.00 web certificate via E-mail today and I have already spend it at the site with the name of a South American river.

Thanks Shayne

And I ordered from Amazon just 2 days ago... Still it turned up so I can guilt free go shopping again....Woo-Hoo

Hasn't been but 3 weeks since I got ADSL, but havn'e got my web certficate either. My anniversary is coming up - Sure would help out!

All,

How are we doing on this topic?, with the exception of Jeff Turner who I am working for currently.

Thx for the Feedback,
Shayne Causey
BASIS FTAC

All,

I sincerely apologize to have this topic re-surface, however I felt the need for it to.

When I am working with customers on issues I like to follow through with 100% ownership.

It has been brought to my attention through a few of you that the issue is not resolved and you have not received what you were suppose to from the Web Certificate or Tell-A-Friend program.

I would like to hear from you, so please post here or send me an email to the address of : ftac@corp.bellsouth.net, subject the email as either Web Certificate or Tell-A-Friend.

Please include this link as a copy and paste in the email with your details.

If you have been taken care of, please let me know this as well.

Thanks so much for you continued patience with us on this matter.

Regards,
Shayne Causey
BSIS TSG Analyst

To get the webcertificate, you have to order fast access through the website, not the phone. You should receive an email from BS like 30 days after ordering. I did not realize you have to do it through the website and I did not get mine !!!

dsl slave & All,

Here is the latest information I have just received for the folks that have *not* received there Web Certificate. If you have any questions please feel free to call 1.800.436.8638

Important Reminder: below is the Web Certificate Request Process - this is the only method to request a Web Certificate. This process, attached below, must be followed to ensure the Web Certificate will be issued to the customer in a timely and accurate manner.

Important Update: the attached Web Certificate Request form has been updated to distinguish between the $25 Web Certificate the $50 Web Certificate. The date the customer ordered FastAccess service will determine which Web Certificate the customer is eligible for:

Order service on or after May 12 $50 Web Certificate
Order service prior to May $25 Web Certificate

Web Certificate Request Process

On occasion, qualified Web Certificate customers have not received a Web Certificate because it was lost, never received, or customer did not qualify because the customer could not complete their service order on-line. A new process has been created to address these issues.

To request a Web Certificate for a qualified customer who has not yet received it, simply complete the Web Certificate Request attachment.

Steps to remember when requesting a Web Certificate:
1. Provide complete information on the Web Certificate Request form; this information includes:
New - select if it is the $25 or $50 Web Certificate
note number of times request made
your name
customer's name
customer's e-mail address
customer's DSL number
reason for the request

2. Once the required customer information has been typed onto the attachment, follow the steps provided on the attachment of how to send it; the steps include:
click File from menu bar
click Sent To
click Mail Recipient (as Attachment)
verify the e-mail's To field auto populates with: modemcredit@bellsouth.com

3. Ensure the Subject line on the e-mail is: Web Certificate Request; it should auto populate but if it fails to, please type in the appropriate title.

Regards,
Shayne Causey
BSIS TSG Analyst

I don't have MS Word, and Wordpad won't display this file properly. I tried opening it in StarOffice, which worked better, but the little checkboxes are just images, not actually check-able. And the text-boxes aren't fillable. Should I just do the best I can with what's available?

i'll try that!
[text was edited by author 2001-06-19 22:27:34]

thanx shayne, I put in the request and I received an email and my request is being processed!!!! Glad you could help!

Okay, I am officially out of it tonight. I registered before May, so I should have put the $25 option, but I accidentally put the $50 one. I promise I wasn't trying to cheat BellSouth out of any money! Should I submit again?