http://www.dslreports.com/forum/Cancellation-Form-796347 en Thu, 24 Mar 2022 20:24:38 EDT Thu, 24 Mar 2022 20:24:38 EDT http://www.dslreports.com/forum/Re-Cancellation-Form-798536
They sent me mine just a few minutes after I asked for it.]]> http://www.dslreports.com/forum/Re-Cancellation-Form-798536 Sat, 05 May 2001 21:01:30 EDT http://www.dslreports.com/forum/Cancellation-Form-796347 >> The cancellation form is not user specific just fill out and email it back to them.
>>> Sent it back to both directv and telocity

From: disconnect@bb.directv.com (Disconnect)
Reply-to: disconnect@bb.directv.com (Disconnect)


Dear Subscriber,

Thank you for contacting Telocity. As your DSL provider we appreciate you
as a customer. If you still wish to disconnect your service, please reply
to this email to disconnect@telocity.net with the following information
completed.




Name on Account:

DSL Phone Number:

Service Address:

Date to authorize disconnect:

Phone Carrier:




Please check the following reasons why you are canceling your service to
assist us in processing your request and servicing other Telocity customers.



Service Performance: Competitive Offering:
Customer Service:
Net Performance Cable Tech Support

Latency Satellite Billing

Packet Loss Dial Up Provisioning

Reliability Wireless PC Incompatible

Sync Phone Package Migration

Feature Dissatisfaction: Moving: Sales:

Web Hosting Placed new order Sales
Misrepresentation
E-mail Out of Service Area
Gateway
News Server
Business Upgrade

Took too long to install:

Technically not feasible:




A few reminders:
1) Because the order and provisioning process can be lengthy, we wish to
remind you that once your service is disconnected, a decision to reconnect
will require that you start the process over again from the beginning.
2) If you have signed up for Telocity DSL Service under an annual contract,
and you are terminating that contract prematurely, you will be subject to a
$199.00 cancellation fee (as stated in the contract).
3) Within 7-10 days after the disconnect, you will receive an air bill to
return the Telocity Gateway. Failure to return the Telocity Gateway within
30 days of disconnect will result in a $499.00 lost Gateway fee.
Replying to this email will serve as your official request to disconnect
Telocity DSL Service. Please note that your Telocity DSL account will remain
active and billable until we receive this email authorization to disconnect
your service. This request is null and void 5 days after it's original sent
date.

Telocity Subscriber Retention - Customer Care
Return Fax Number (408) 777-1451


]]> http://www.dslreports.com/forum/Cancellation-Form-796347 Sat, 05 May 2001 10:03:00 EDT