http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8111592 en Sat, 26 Mar 2022 13:59:44 EDT Sat, 26 Mar 2022 13:59:44 EDT http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8120144 http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8120144 Thu, 02 Oct 2003 00:38:39 EDT http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8115660
In areas where professional and affluent people live they prefer to spend their time doing something else rather than stealing cable or messing with the lines. As such, speed and reliability issues are rare, and when they do occur they are often problems outside and not caused by them. It seems the poorer the area the more prone it is to stealing, vandalism, and Uncle Joe and that equates to speed and reliability problems. Sorry, but it's true.

As for your nephew, well, the grass is always greener on the other side, isn't it?

By the way, I've lived in the same house for almost 15 years and my cable has never needed a service call. Yet the industry wide average is over 2 service calls per customer per year. What this tells me is that most of what goes wrong is inside the house where the customer controls what happens. Statistics on repairs show this to be only too true.

When it comes to modem speed and reliability a sad and unfortunate fact is that your friends and neighbors are often the ones causing you heart ache. ]]> http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8115660 Wed, 01 Oct 2003 16:07:59 EDT http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8115443
Also, why would Comcast want "Uncle Joe" to install his own cable internet service if he's dumb enough to use 22 gauge speaker cable to connect the cable line to his garage radio. Seems like they're shooting themselves in the foot. Put the filters back Comcast and let the techs do the installs (or at least leave the filters in place until someone orders HSI. Then send a tech to just remove the filter before the hardware arrives to the customer).

BTW... My nephew's cable company (Cablevision) let's their customers do HSI self installs (so I assume they have the filters off). His internet service is rock solid and he gets at least 1900 / 300.
[text was edited by author 2003-10-01 16:07:17]
]]> http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8115443 Wed, 01 Oct 2003 15:43:31 EDT http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8114914
Believe it or not, Comcast and AT&T are the same exact thing. The only thing that changed is the name. The same people work there, with the same equipment, the same routing, and the same everything else.

The one thing that did change with AT&T/Comcast change is that AT&T used to put filters on all the lines of anyone not having modem service. Comcast has taken all these filters off so customers could do their own installs without waiting or paying for a truck roll. Those filters blocked out the garbage from the customer's houses that would pollute and slow down the cable network. Without those filters the cable company is now looking at the "return" of every inch of cable of every single customer they have regardless of the type of service they have. So when Uncle Joe brings over his 22 gauge speaker cable to connect the cable line to his garage radio and thinks that he's not hurting anyone he's dead wrong. He's hurting lots of customers. The antenna on the radio is picking up crap and sending it right back into the cable system on the exact same frequencies your modem uses. Now multiply this a few thousand times and you'll get the idea.

I know you think that there's more to the problem than this, and to some degree you're correct, but like I said earlier, 90% of the problems are caused by the customers. Judging from your response, most people are going to have a hard time believing this until they ride along with a cable tech and see for themselves.]]> http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8114914 Wed, 01 Oct 2003 14:31:42 EDT http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8113141
Face it... Comcast took a good thing and messed it up. They are either oversubscribed / under capacity, have lousy network administration, poor tech support or all of the above. And they don't appear to be interested in addressing any of these issues because it's been going on since they took over (and probably before). That's why I dropped them as my ISP and I urge others to do the same (that might light a fire under their butts). Why should we have to put up with sub-dialup speeds when other ISP's are able to provide their advertised speeds.

Everytime I see one of those "we're gonna earn your respect" TV ads of Comcast I don't know whether to cringe or laugh out loud... Yeah right... Good job Cantcast.]]> http://www.dslreports.com/forum/Re-Response-to-all-you-people-who-bitch-about-speed-8113141 Wed, 01 Oct 2003 10:29:10 EDT http://www.dslreports.com/forum/Response-to-all-you-people-who-bitch-about-speed-8111592
How many of you idiots out there go out and buy $8000.00 High Definition TV's and then try to save $5.00 by hooking up the new cable outlet yourself? Tons of you. You make poor connectors, use poor quality, unshielded cable, and then pat yourself on the back for the half-ass job that you performed. Meanwhile, all you've created is a problem for many other subscribers by allowing off-air signals to leak into the cable taking up bandwidth that would normally be occupied by your modem carriers. Then you call us complaining like stuck pigs and want instant service.

And how many people just go out and steal cable and really screw up things? We won't even mention those people who insist on parking their RV on their lawns and run over our equipment in the process.

All of this, and more, contribute to the slow speeds and intermittent modem outages. More often than not, problems related to speed are not caused by system faults, but by your neighbors. And then we have to go through the time consuming process of finding the exact house and then try to get into that house - something most people don't want us to do since they think they know more about cable than we do.

Do yourself a favor, the next time you see or hear about a person doing their own installation, stealing cable, or running over our equipment, walk up to him/her and thank them for your poor modem service. 90% of the time they are the ones causing your problems.

And if that ain't good enough for you, go back to AOL and your 56K dial-up.]]> http://www.dslreports.com/forum/Response-to-all-you-people-who-bitch-about-speed-8111592 Wed, 01 Oct 2003 02:23:01 EDT