Cellphones, Providers, and Plans → Re: Norvergence

DOR... You have just proved me correct. You are a disgruntled Ex-Employee. You have 26 upset customers? But you are going to save that info for later...

Are you the same guy from high school that would say that he dated supermodel twins - but they live in Canada?

Again, it is obvious that there are no upset customers here, just upset ex-employees and upset competitors.

You could say that I am a disgruntled employee. Only I reported NorVergence to the Federal Trade Commission while I was still a Norvergence employee and I was not on any performance improvement plan. I felt like I was swindling every client I sold. The reason I have information on 26 irate NorVergence customers is because, as a NorVergence employee, you have to use your personal cellular telephone number as your office number on you NorVergence business cards. Therefore, when NorVergence clients cannot get through to customer service or cannot get their issues resolved, they call the person who sold them the service. I have not worked at NorVergence for almost two months, but just yesterday I received a call from a client I sold about four months ago. I just keep recording the information for the CPUC, the FTC and eventually, for the news.

Regarding your comment on "twins", if you cannot remain professional, do us all a favor and stop posting replies.

I'm sorry Dor, did I bring back a painful memory?

I have a few friends that work there, as well as many others at most of the west coast area telecom co's. We all talk often, and not one of them - not even the ones that have to sell against Norvergence, feel that it is a scam. Face it, everybody knows that Norvergence will save a company lots of money on their bills.

Why do feel that it is a scam? If they never had a partnership with Nortel, do you honestly think that Nortel would allow them to go almost 3 years using their name with no permission? Come on... It wouldn't go on for more than 3 weeks. It's not like they whispered "nortel" under their breath, It's in bold print on all of their documents and product information.

Are you mad that they charge for the piece of equipment that runs the voice to the network? For some reason you make it sound like that is a terrible thing to do.

Do you write angry posts about your cable tv company? Their pricing is based on a box rental as well.

Sure, you could go buy a cable box, but with out the cables and the programming it's not worth much. You guys are saying that you could go buy an Adtran box for less... Great! What are you going to hook it up to, Einstein? Do you have access to the Carrier's networks?

I find it amazing that 26 allegedly "irate customers" contacted YOU, but NONE of them contacted the Better Business Bureau. Doesn't that sound like total BS? You may get as mad as you want, but I personally think that you are a liar. Even worse, I think that you are a liar with no ethics, because rather that quit the company you hate with a passion, you stayed on and collected paychecks while trying to spread negative propaganda about it. I feel sorry for your next employer.

Johnny_M,

"Slamming" and "Cramming" are two scams that lasted over three years.

Hey Johnny_M,

The creative accounting of Rite Aide, Worldcom and Enron is another scandle that lasted about three years.

Can other individuals provide Johnny_M with examples of long term scandles that he and I may not be aware of? He seems to thinks scandles last three months tops!

Further, Johnny_M, call Nortel Networks at 1-800-4-NORTEL and ask them if there was ever a strategic alliance between Nortel and NorVergence. Note - you can go straight to a Nortel rep by pressing "2" then "4" when the ACD answers.

Dor-
Plain and simple, the company is dishonest and PEOPLE SHOULD STAY AWAY FROM NORVERGENCE. IF YOU ARE LOOKING AT THIS THREAD TO SEE IF YOU SHOULD DO BUSINESS WITH THEM, LOOK CLOSELY AT ALL THE NEGATIVE FEEDBACK ON THEM, USUALLY NOT A GOOD SIGN!!!!!
I had to friends who worked there, one just left to work for an SBC agent. The other is looking, but is owed some commisions he wants to get before leaving. He doesn't use the script anymore(unless his boss is with him), he basically tells people the truth about the b.s. sales practices and tells them to make up their own mind, he says he is done deceiving people.

Johnny M,
Take a look at the Winstar debacle. Here was a telecom company touting a new technology and mass market approach, spending literally Billions of dollars, and they go under because there never was a plan to be profitable. Only upper management made money (and Jack Grubman). The point I'm trying to make is that it took 3-4 years before their lies came to the surface and brought the whole thing down with a crash. They got negative posts on boards like this one, but guess what, not while they were still rolling out their nationwide launch. That's what amazes me about Norvergence, the shit is already hitting the fan and they haven't even sent the first group to training from my town

I just got off of the telephone with someone from the State of Connecticut. I had previously sent them a letter requesting them to look into Norvergence's telecom application and asked them to read this forum.

They need Connecticut customers or almost customers to complain or inquire to them to actually start an investigation. They seemed very interested in the information. Please call the Connecticut Consumer Services Dept at 1-800-382-4586. You can ask for a supervisor: Maureen McCafferty or Alan Bouchard.

If you are in another state - you must inquire with your State Commissioners Office »www.teletruth.com/TakeAc ··· ons.html

SMLA,

If what you say is true, that I was fired for not going to appointments then why isn't that issue stated on the Employee Action Form that was used to terminate me. I have never hid the fact that I was fired from NorVergence. And I state it now for all of those who read this "I WAS FIRED FROM NORVERGENCE ON 10/10/2003!!!!" I was terminated because NorVergence accused me of "Misrepresentation of NorVergence" and "Impropriety" and I didn't sign the Employee Action Form because I didn't have legal representation present and because I didn't agree with the charges. Further, the Employee Action Form (which I am looking at right now) has the signature of a witness who was present at my termination. He is the AVP for the office.

It is true that I was fired on a Friday. However, any appointments I missed I called into the rescheduling desk and got a Cancellation Number, a Lock-Out Number or a Reschedule Number. Even when I was sick. When I was late for appoinments, I called the reschedling desk to let them know I was going to be late. And i was late because I live in Orange County and my manager (MVP) had me going to appointment in Los Angeles. In one case I was late because I went into the office to get my paycheck because NorVergence twice sent the paychecks to the wrong office. My feed back forms rating was close to 100 percent.

When I went into the office that Friday that I was terminated, I was told that it was to be tested on two new scripts that all of the Screening Managers (SMs)were going to be tested for because the (SMs) that were originally chosen to test during the Monday conference calls had all failed or elected to be tested at a later date because they weren't ready.

SMLA, you must be the only person at the office who is what NorVergence calls "In Concept" which is a term used to describe NorVergence prospects that are completely sold on NorVergence. If the system you have works, why was "Nortel" removed from the scripts? Why is Nortel suing NorVergence? Why was the Matrix SOHO product eliminated? Go ahead and say that NorVergence is a "Glorified Matchmaker for Nortel". Nortel sure doesn't think so.

As far as making money, that's fine. I want to make money too. Everyone has the right to make money. Just do it honestly. Don't trick people into thinking you're going to have to "close their file if they don't sign right now". Don't trick people into thinking that they have to "Qualify to rent carrier neutral unlimited calling facilities installed and maintained by the local phone company and Nortel engineered Matrix solution hardware" when you know it's just a T-1 and that T-1s are not limited.

Now I have to provide this information to the FTC as well. God, you guys seem to have no conscious.

All who read this, this is what I had to go through while working at NorVergence. Now imagine what we told the clients.

no matter what they do, or how they do it, they save you money

DISHONEST SALES TACTICS, ROTTEN CUSTOMER SERVICE, LOCKED INTO A 5-YEAR CONTRACT- NOT A GREAT COMBINATION. NORVERGENCE DOESN'T SOUND LIKE A GOOD IDEA TO DO BUSINESS WITH.

I have heard people complaining on this post and my comment was meant as a direction to send people to where their voice could be heard and then to have something done about it.

Companies that have figured out the scam are just grateful they saw through before they bought into Norvergence. Some people don't even know what has hit them yet. All that I am asking is for people to join together and to state the facts so we can get to the truth.

And the "almost customer" comment is not BS. An "almost customer" is a CONSUMER, BUYER, SHOPPER, CUSTOMER etc...
I used those words, since that's what some have been calling themselves. They have the same right to complain and state their concerns.

I am just glad that this post continues. All that I ask is that some of you would take a few minutes to contact your State Commissioners Office. My company was swindled and this is personal!

With all the competition currently and prices dropping, especially for bundled services such as long distance, local, and cell all in one package why lock into a five year deal. Just seems things are changing rapidly at the present time to even know what one or two years will bring let alone five.

Having followed this whole thread from beginning to end I would not touch Norvergence with a 10 ft. pole. They may be the greastest thing to ever happen to telecom, but they might also be another worldcom waiting to happen.

The entire tenor of this thread reminds me of some of the pump & dump stock threads during the dot com stock boom. Then the smart thing to do was invest in greed and cash in on the proceeds of ignorance. Sure smells like the same thing is going on here.

Nonymous,
I absolutely agree. The big hurdle I saw initially with selling the Matrix, was getting businesses to sign for 5 years. Now that I have a better idea of their sales tactics, I see how they are getting past this. I'm surprised they wanted telecom pros to hire as a used car salesman is more in line with the profile they want. This is SLEAZY!!!!!

You got it Steve. That's exactly wha'ts going on here. I can't believe it's so blatant, but crooks think EVERYone is less sharp than themselves. That's why they often end up in jail, as they have much too high an opinion of their "business acumen". Don't they know that GREED smells a lot like shit

I think I made this reply once before, and it seems to be missing so I'll try once again.

I have followed this thead since the beginning and I would not touch Norvergence with a 10 ft. pole. Maybe they are the best thing in telecom, and maybe they are another worldcom waiting to happen.

The whole tenor of this thread reminds me of the pump & dump threads of the dot com ninites. The smart thing then was to invest in greed and collect on ignorgence. This smells like the same game.

You got it Steve. That's exactly whats going on here. I can't believe it's so blatant, but crooks think EVERYone is less sharp than themselves. That's why they often end up in jail, as they have much too high an opinion of their "business acumen". Don't they know that GREED smells a lot like shit

.
»norvergencenj.tripod.com/

Go to the site above, it's a good compilation of most of these message threads, along with some other info about Norvergence

So the telecom company that you work for let you take an afternoon off to build a free webpage that has links to other message boards?

Thats pretty funny. Nobody builds a webpage to bash another company unless they have something to gain by doing it.

I am still waiting for one of the bashers to explain in simple words why they feel that Norvergence is a scam or rip off without going into a story of how they got fired, or how they felt intimidated by their boss.

Nobody cares about your lack of ability to hold full time work.

The people that visit a site like this are looking for REAL input from REAL customers - good or bad. The sites that they should be going to are reputable sites like the Better Business Bureau.

If you will note, NOT ONE SINGLE EXISTING CUSTOMER HAS POSTED A NEGATIVE MESSAGE ON THIS OR ANY OTHER SITE.

It seems that because of Norvergence's success, the competition has a lot of free time on their hands, and I for one, find that to be hilarious.
-j

Better Business Bureau link:

»www.trenton.bbb.org/nis/ ··· 29002416

This forum contains free speech and allows anyone to make comments. I see you have taken it upon yourself to be the judge whether something is real or not. Why can't previous employees state their concerns and personal experiences? Everyone can make their own judgement from all of this information. You have made comments based upon your own feelings which are not facts.

I am a customer, not a past employee or competitor. Read my past input - IT IS REAL.

REALLY??? You're a Customer?

Wow, Kit, which one of Norvergence's products do you have? Now we're getting somewhere. Did you save money on your bills or did they go up? How long have you been a customer? How do you like the totally unlimited Cell phones? Did they bring you from a dial up connection to a T1 connection and still save you $$$? Do you have one of their digital phone systems for less than your existing phone bill?

Or, are you just lying?

We are currently trying to get out of the deal - so I can't say much. The magic box was put on our wall and has collected dust ever since. Never got hooked up - tech said we needed additional equipment. So we halted the install.

Yes, we could have saved money - but I am willing to pay a premium for customer service. I couldn't get anyone from Norvergence to call me back until I complained to the State Commissioners office. While I waited for Norvergence to call me back - it gave me a great opportunity to research the company and it's claims. I'm not impressed with anything I found.

Hi - I've been following this thread since I was first approached by a Norvergence representative 6 or 8 weeks ago. I appreciate everyone's comments. I went completely through the approval process with Norvergence, was offered a deal saving us about 20% over the five years, got credit approval, etc. but ultimately decided not to do the deal. After doing considerable due diligence, their proposal seemed too much like a "pyramid" scheme - those that get in early may realize the projected savings but, once the ballon bursts; i.e. sales slow or stall, everyone else gets left holding a five year lease and losing out big time. Interesting, after I turned down the proposal, I got a call from a Norvergence "Vice President" offering a three year deal since a "circuit" was available in our area. Just seems too fishy to me.

"How do you like the totally unlimited Cell phones?"

See...that was the keystone to the crumbling arch for us. They promised us $120.89 per month for unlimited local and LD for the cell phone aspect of our deal...the carrier would be Sprint. That is a great deal...

BUT, we had the Sprint business rep for ATL come see us. He assured us that Sprint would not be honoring that price in the event Norvergence went out of business.

Norvergence sent us a letter (signed by Norvergence Senior VP Arthur Scuttaro) stating that Sprint would honor the price but they would not tell us who at Sprint would confirm the promise. We told Norvergence to forget the deal.

If you have questions, you can contact me by searching through past posts to get my address.

STAY AWAY FROM NORVERGENCE!!!! JUST READ SOME OF THESE POSTS, STAY AWAY FROM NORVERGENCE!!!!!!!!!!

Johnny-
You spend an alot of time trying to defend this P.O.S. company, and your pretty agressive about it, what dept. at Norvergence did you say you worked in?