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Bill_MI
Bill In Michigan
MVM
join:2001-01-03
Royal Oak, MI
TP-Link Archer C7
Linksys WRT54GS
Linksys WRT54G v4

3 edits

Bill_MI to Doctor Olds

MVM

to Doctor Olds

Re: Earthlink News Servers

said by Doctor Olds:
[Connected] The server greeted our connection with this message:
200 EarthLink UseNet Service Ready -- Please Authenticate (Tornado v1.0.4.349)
Query complete.
The problem occurs after authentication:

200 EarthLink UseNet Service Ready -- Please Authenticate (Tornado v1.0.4.349)
AUTHINFO USER *******@earthlink.net
381 More Authentication Required
AUTHINFO PASS **********
502 News server temporarily unavailable; please try again in a few minutes (ELAuth Errored)


East news01-03 has been like this for over a week. East news04-06 joined it Friday afternoon. RE: »[Services] No one else noticed News-East is Half-Awake?

Is it IP dependent? Anyone successful? (Covad+IP here)

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds

Premium Member

Click for full size
 
This is strange. I have two connections to East right now using Agent 1.92 and yet using BNR2 and the same P/W combo, I get 502 Errors.

Regards,

Doctor Olds

Bill_MI
Bill In Michigan
MVM
join:2001-01-03
Royal Oak, MI
TP-Link Archer C7
Linksys WRT54GS
Linksys WRT54G v4

Bill_MI

MVM

said by Doctor Olds:
This is strange. I have two connections to East right now using Agent 1.92 and yet using BNR2 and the same P/W combo, I get 502 Errors.
Yep, it looks IP dependent. For fun I tried another account and no difference. I use NewsPlex and can see east04-06 hasn't worked since about 3pm EST Friday.

I haven't been using newstest2 but no response at the moment.

The Joker
join:2003-08-01
00001

The Joker

Member

Tried agent 2.0 east don't work (won't auth.), newstest2 don't work, west is slow.
The Joker

The Joker

Member

What makes me mad is a lot of people are having the same problem on the usenet forums, but there no earthlink rep there to read or do anything. People tried to email the reps, but have to deal with outsourced people from another country who have no ideal what to do.

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds

Premium Member

said by The Joker:
What makes me mad is a lot of people are having the same problem on the usenet forums, but there no earthlink rep there to read or do anything.
They fired Roberto aka just_robert with the last round of outsourcing so that doesn't surprise me a bit that now there is no Usenet presence. There wasn't a lot in the newsserver related groups and I've been reading them for a few years now (since 1998).
said by The Joker:
People tried to email the reps, but have to deal with outsourced people from another country who have no ideal what to do.
Email and "Live Chat" are a *total* waste of time. for this issue. Call and complain. Ask for credit while the service is unavailble to you. But that means "none of the servers" to me. So far West is working, right? Bopth West and East work for me when using Agent.

You can't complain about Newstest2 as it's not a production server and it is only there when they are testing out different setups and it may or may not return.

Regards,

Doctor Olds

Bill_MI
Bill In Michigan
MVM
join:2001-01-03
Royal Oak, MI

Bill_MI

MVM

East is back now

Sometime today news.east.earthlink.net became fully functional again.

The Joker
join:2003-08-01
00001

The Joker

Member

And Now it East stopped working - Connection refused!

Bill_MI
Bill In Michigan
MVM
join:2001-01-03
Royal Oak, MI

Bill_MI

MVM

East is back now - NOT!

Yup.

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds

Premium Member

Click for full size
 
I'm connected to the East FArm right now using Agent 1.91 and two streams.

BNR2 will not connect to it though. I wonder what the difference is?

Regards,

Doctor Olds

Bill_MI
Bill In Michigan
MVM
join:2001-01-03
Royal Oak, MI
TP-Link Archer C7
Linksys WRT54GS
Linksys WRT54G v4

4 edits

Bill_MI

MVM

That is strange. Agent 1.91 definitely set to east?

EDIT: BINGO! Take a look at what news.east.earthlink.net resolves to!...

C:\>nslookup news.east.earthlink.net
Non-authoritative answer:
Name: news.west.earthlink.net
Addresses: 207.217.125.202, 207.217.125.203, 207.217.125.204, 207.217.125.205
207.217.125.206, 207.217.125.201
Aliases: news.east.earthlink.net

East is going to west. Band-aide in place.

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds

Premium Member

said by Bill_MI:
EDIT: BINGO! Take a look at what news.east.earthlink.net resolves to!...

C:\>nslookup news.east.earthlink.net
Non-authoritative answer:
Name: news.west.earthlink.net
That's the "sneak of the week".

Regards,

Doctor Olds

Bill_MI
Bill In Michigan
MVM
join:2001-01-03
Royal Oak, MI
TP-Link Archer C7
Linksys WRT54GS
Linksys WRT54G v4

Bill_MI

MVM

said by Doctor Olds:
That's the "sneak of the week".
Any wagers on permanency?

dbarber
join:2000-07-25
West Chester, PA

dbarber

Member

said by Bill_MI:
said by Doctor Olds:
That's the "sneak of the week".
Any wagers on permanency?

I wouldn't bet AGAINST it!

The Joker
join:2003-08-01
00001

The Joker

Member

East is 502 erroring again, after working for awhile.

I guess they have no interest to fix this issue.

Doesn't any rep read these d*mn forums here.

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds

Premium Member

While there are a few Official techs reading and responding here this Forum is not an official Earthlink entity. It is hosted by a private entity (BBR) who graciously gives us a place to share thoughts, solutions and fixes.

Your best solution is to Call Earthlink on the Telephone.

Regards,

Doctor Olds

The Joker
join:2003-08-01
00001

The Joker

Member

HA HA HA, Yeah right, why you think I'm asking here.

They don't have even know what usenet is, and tell you to reboot your modem. Good luck finding an american to talk to.

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds

Premium Member

If they don't answer you on the actual server in the support newsgroups that are official, what makes you think their slight presence here in an un-official forum is going to get you anywhere?

You call "on the phone" when the servers are down or mostly unusable to register your complaint officially with "Tech Support" and you have the right to ask for a tech in the Atlanta Office. Then after you register your complaint you ask to be transferred to "Customer Service" for a credit on the service being unusable or completely down.

Now looking at my last 2 days (see image attached at top of this post) using BNR2 on a Fresh PC and I'd say 6 Gig's is pretty good for 2 days NNTP. My LAN has 6 PCs total. At least 3 are pulling NNTP while other run SETI and one I surf on. I control them all using UltraVNC without having to get up from the 1 PC I'm on unless I want to.

Regards,

Doctor Olds

The Joker
join:2003-08-01
00001

2 edits

The Joker

Member

Well, you need to read the support group on earthlink on usenet, people have no way of reaching them by email or phone and they get the most idiotic responses know to mankind. There are reps here, I just saw a ElnkShaun, and some others.

It's sad when the consumer knows more then reps quoted from someone on the earthlink usenet.

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds

Premium Member

I've been reading the NNTP support groups (all of them, even back when there were dupes between EL and MS group functions) since before 1998.

You might re-read my post again and then explain the numbers I've pulled in on 1 of my 3 PCs that is pulling Binaries for the last 48 hours.

Regards,

Doctor Olds

ElnkShaun
join:2004-01-30
Atlanta, GA

ElnkShaun

Member

Earthlink Electronic Support Response

This is a response from EarthLink Electronic Support.
Hello,

I am gathering information so that I can report it to EarthLink’s Network Operation Center. Hopefully, I will be able to get some information from that department as to what is going on with the newsgroup servers. I will update in the forums as soon as I have some information.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.

Shaun O.
Electronic Support
EarthLink Inc.

For live online support please click on the following link
»support.earthlink.net/chat
ElnkShaun

ElnkShaun

Member

This is a response from EarthLink Electronic Support.
Hello,

I would like to receive some information from those of you that are having issues with connecting to our newsgroup servers. If you could run a trace route to the newsgroup server at the time you are having problems and send the results to me via IM. I will be able to take that compiled information and submit a ticket for the issue.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.

Shaun O.
Electronic Support
EarthLink Inc.

For live online support please click on the following link
»support.earthlink.net/chat
ElnkShaun

ElnkShaun

Member

This is a response from EarthLink Electronic Support.
Hello,

This is an update to the previous post. The information that would be most helpful would be the ip address that your computer is pulling, the time you are having the problem, the program you are using to download newsgroups, the exact error message you receive and your EarthLink email address. If you can provide this information, it will help me to narrow down what could be causing the problem.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.

Shaun O.
Electronic Support
EarthLink Inc.

For live online support please click on the following link
»support.earthlink.net/chat

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds to ElnkShaun

Premium Member

to ElnkShaun
said by ElnkShaun:
Hello,

I would like to receive some information from those of you that are having issues with connecting to our newsgroup servers. If you could run a trace route to the newsgroup server at the time you are having problems and send the results to me via IM.
Earthlink's NNTP servers and Border Routers (and web servers, et al) have ICMP turned off and trace routes (tracert in Windows) have zero value when the server drops them and doesn't respond. You can't ping them either.

Regards,

Doctor Olds

ElnkShaun
join:2004-01-30
Atlanta, GA

ElnkShaun

Member

This is a response from EarthLink Electronic Support.

Hello Doctor Olds,

Yes, indeed you are correct. Thank you for that information. In fact, that is why I updated my post for other information.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.

Shaun O.
Electronic Support
EarthLink Inc.

For live online support please click on the following link
»support.earthlink.net/chat