AT&T Southwest → DSL Moving from CA to TX -- Confusion-Please Help

Hi:

I just moved from CA to TX. I placed the order to move my DSL.
Had to talk to both PacBell and SW Bell ( and I thought SBC was one company ).

OK -- so the old line and DSL has been switched off and I've got the new voice line. My new DSL is also scheduled to turned on soon.

Problem is when I signed up from SBC DSL, I got some premium(?) services for free from Yahoo. Now I see that these services are gone.
Do they reappear magically ?

Will I lose data ? I use the Yahoo photos and I have used a lot of space - thanks to the 100 Megs or so that they give for DSL users. Worried.

Can some really cool tech check this for me ?
Pacbell has some great tech guys in this forum -- am sure SW Bell would too.

IM me if you need details.

Thanks !

Hi

When the DSL DSL light comes on, you will need to re-register since you are changing regions, NOT change member IDs, just need to go to
»sbcreg.sbcglobal.net and enter your ID info in the Box 1 field, for ' Already have an ID' and find the appropriate pacbell.net or whatever existing email format that you now have.

Once you do that, it should give you the Premium choice selection again.

Even if it doesn't, in the My Accounts field, My Services Tab, is where you will find the premium choice area, and there you can sign up for your choices, if they aren't already showing up.

** Just letting you know this, in case you think you can start browsing on your DD by just connecting with your existing info. Hopefully, they would have explained this procedure to you, but just in case.....

Larry

Thanks -- I think something is broken on the sbcreg page -- keeps telling me that the "registration server is unavailable".

If someone has gone thru this across region switch, can you let me know about the following things

(1) -- Can you use the sbcreg page even before the transferred DSL becomes active? ( By using my friends ISP/ work etc? )
(2) -- Do you lose the data in the premium services that you have ?

thanks again!

This is the exact Error message that I get when I try to "re-register"

--------------------
Server Unavailable

Registration Server Not Available

We apologize that we are unable to complete your registration. Please try again at a later time. To end this process, please click “Cancel” below.

If you have received this error more than once, please contact SBC Yahoo! DSL Technical Support at 1-877-SBC DSL5 (1-877-722-3755).
--------------------

The server unavailable issue is most always a connection issue (being blocked by security settings, timeout, etc.)

When was the Due Date that you were given for the DSL ?

Anyway, back to the server unavailable; this workaround is for WIN XP...

Go to Internet Options off the Control Panel:
Security: set to LOW
Privacy: set to low or accept all cookies (these can and should be rest after you get registered )
Connections: set to NEVER DIAL and make sure LAN SETTINGS has NOTHING checked, then click ok and ok
-Bring up Internet Explorer and try again

Do you get the membership agreement at all to come up? When does it say reg server unavailable? Do you put in your old user id and password and then it comes up or does it come up automatically?

ok -- some more details....

(1) membership agreement comes up OK
(2) I select "I have a userid" - enter my old userid and pass
(3) Comes back and request my phone # - I enter that
(4) Another screen requests my userid/passwd again
(5) On submitting that, I get the "Registration server unavailable" page ....
please note this is not the HTTP Error page from the browser ( like a 404, 500 etc) -- but an error page sent by the sbcreg webserver.

I hope I've given enough details ....

Any ideas ?

Whenever this happens with one of my customers I call our second tier support. There is a worksheet problem. Also I am not sure if you can re-register an ID in the swbell region from the pacbell region. Does your userid end in pacbell.net or sbcglobal.net? I am not completely sure about the re-registering from different regions, if someone else might know and chime in that would be great. I just don't want to give the wrong information.

Cross region registration is not possible. E.g. you cannot register a UID in SWBell when it was established in PacBell. Legacy of the older systems.

Gonna need to get a new UID. Sorry............

So even though my ID ends in sbcglobal.net, I can't reuse it ?

That sucks

Also does anyone here know what happens to my contract ?
I signed up for a 1 yr deal back in CA. Its about 8 months into it now.
I don't want to start a new contract and pay as if I broke the old one. Am doing neither as I'm contuing to pay for service

Is there a way to cofirm the contract status ?

Thanks !

Moving from region causes one to re-register, NOT to have to get another ID. A move withing the same regions SHOULD, if the person taking the order entered it correctly, let one move without having to re-register, though this still isn't always being done properly.
That box 1 in member ID is for ALL the previous ID's, including prodigy.net.

Let's go back to the post/questions that you hadn't answered a couple of days ago --------

When was the Due Date that you were given for the DSL ?

Anyway, back to the server unavailable; this workaround is for WIN XP...

Go to Internet Options off the Control Panel:
Security: set to LOW
Privacy: set to low or accept all cookies (these can and should be rest after you get registered )
Connections: set to NEVER DIAL and make sure LAN SETTINGS has NOTHING checked, then click ok and ok
-Bring up Internet Explorer and try again
----------------------------------

If the DD was a week away, then the provisioning worksheet might not have been completed yet, for it to match your records.

said by larryhay:

---

Moving from region causes one to re-register, NOT to have to get another ID. A move withing the same regions SHOULD, if the person taking the order entered it correctly, let one move without having to re-register, though this still isn't always being done properly.

---

---- That is good news. I would love to hang to my old id

said by larryhay:

---

Let's go back to the post/questions that you hadn't answered a couple of days ago --------

---

---- Sorry - replies below

said by larryhay:

---

When was the Due Date that you were given for the DSL ?

---

---- March 31st -- actually my DSL modem gets a sync now and I can connect using the "sbcyahooreg" registration ID. So looks like DSL is up and running.

said by larryhay:

---

Anyway, back to the server unavailable; this workaround is for WIN XP...

---

---- Did your workaround -- no luck.
As I said in a previous post, the server unavailable is not the standard browser error -- its a page with the error and SBC contact information. I will try to post a screenshot next.

said by larryhay:

---

If the DD was a week away, then the provisioning worksheet might not have been completed yet, for it to match your records.

---

--- Maybe -- I'm going to keep trying till after the 31st.
Hopefully this will get cleared automatically.

See attached the screenshot of the Error Page that I get.

Thanks !

March 31st, well if you were trying last week, you could have gotten to the registration site, however , the worksheet MAY have not been completed yet.

What I'm hoping for in this particular instance, is that it wouldn't recognize your new phone# just yet, even if the dsl signal is there.

They try and have the worksheet fully provisioned a day before, which would be Tuesday, however nothing can be done until Wednesday, the actual due date, by about 7pm your time.

The registration server has not been down all this time, so there is still a decent possibility that the worksheet just needs to be completed, so that it recognizes you.

Larry - thanks a lot for your time:)

OK -- looking at the screenshot I posted -- is this the error that would be thrown if the worksheet is not ready ?

I'll hang tight and try it again on 30th and 31st.

Another thing -- it doesn't matter where I try to do this registration from - correct ?
I'm currently using another ISP to try this. There is no requirement that I *should* do this from my home DSL - correct ?

Thanks !

No, it's not the normal screenshot, that usually comes up, IF it truly was a registration server outage (no way for all those days)
or a timeout issue, meaning a firewall, temp files, something is blocking it from proceeding. Not having filters on all phones, Cordless phone bases right by the modem, can also lead to this 'giving up' before it gets very far.

The last possibility is that the worksheet may not be completed yet.

What's a little different about this, is that the fact that you can get to the secured site eliminates a number of other issues, and it's usually a signal timeout issue at this point, since you are right at the begging of the registration.

NO, you do not need to be at home to sign up, you can do so with any ISP and from any location.

Larry:

Yeah - it was not a timeout from the client side ( I'm a Network Engineer by profession ! ). The response comes back rather quickly.

Maybe its the incomplete worksheet....

Let me wait a couple more days and see if there is any progress.

So from your message above -- it is ALWAYS possible to keep the same ID even when moving across regions ( Pacbell-SW Bell) correct ?
Also, do you know of folks that've done this across regions ??

Just trying to keep my hopes alive - thats all

Thanks !

The time-out I was referring to, is more of a signal, sync timing out, meaning the signal gets to the modem, but sync issues are keeping the signal from getting all the way back. Tracerts could rule this out.

Got it -- maybe I can try a traceroute later today.

About keeping the userid (& content) -- this is possible even moving across regions, correct ?

Thanks !

the answer to that SHOULD be yes, it is designed for transfer across regions. If that is still doing the same thing by tomorrow night, however, I'm having my doubts about what is actually going on there.

Plan B, is if it still is giving server unavailable Tues, is to TRY BOX#2, for new ID, then enter the number

** You don't have to go any further, SOMETIMES it will recognize the existing worksheet/account info and ask for username/password

** If you select Box 2, no, and then enter the new number , and it goes to the account ID, you don't want to proceed or it will indeed establish a new ID#, which it sounds like that is what we are trying to avoid. If that happens by tomorrow, then it does indeed look like it might be a owrksheet rebuild issue (Merging old/new account info)

This would be on the Due Date, Wednesday, that is.

So assuming the worst case scenario --- the system still gives the same error....who should I contact to "rebuild" the worksheet ?

Am pretty sure this will be beyond the initial rep that will answer the phone

I really really hope it just goes thru OK without hassle.

Anyways, thanks for your time -- let me know if you have any "insider" contact....maybe toaster2k, BeachBoy can easily fix this issue ????

Thanks !

Ok.. I'm sorry to say that larryhay has been incorrect all this time. It is impossible to move the UID from one region to the next. The reason being is that, like you found out when calling to change phone service, there are still separate billing divisions in the company. This makes it to where your current @sbcglobal.net account is associated to a pacbell bill and all of pacbells billing codes, the billing codes for swbell are separate from these and at this time cannot be changed. So unfortunately, you are getting the server unavailable error because the server cannot process the request properly because the 2 billing systems do not communicate to each other. Hopefully this will be resolved in the future, but as of right now unfortunately you will have to create a new User ID.

Tom

owlhooter is correct.. its usually impossible to do a region to region move with a user id.. not so much because of billing codes.. but anyhow.. hey thats what we live for right? working the impossible.. CCCMtech and I worked on a few that we were able to get done between contacts that he and I knew.. now that hes not around I cant make any promises but I'll be glad to take a look.. send me your old telephone number.. new telephone number and your old email address.. like I said before.. no promises but I'll try it

Only Me:

You got an IM with the info.

All your help is appreciated
Thanks for looking into this.

got it, had just brought this to Only Me's attention, I had been under the wrong (mine ;( impression that moving region to region just required re-registration

Was hoping to keep your ID, but it doesn't look like it does that by default. Well, at least it wasn't a timeout issue .

Today is the 31st - the day my DSL is scheduled to be fully provisioned .....( I've had SYNC for a few days now ! )

Hopefully "Only Me" has done the necessary magic to be able to get the same id.....

Will report back on what happens....

Thanks all - am keeping my everything crossed

Good luck on that Max, lol, I probably made it more confusing for you than it already was, didn't realize all the work to even try to make that happens across different regions.

Thanks -- I sure hope it can be done.....

Time for SBC to revamp all of their systems

Aarghhh --- bad luck
Just learnt that I can't use the same ID across regions

Atleast SBC won't charge me for "breaking" the old contract !!
I just have a feeling, they just might

Lets see ....

I had not noticed this thred till today, but as you've already found out. Its not possible to keep the same uid when moving from one region to another.

I had 2 customers last week, wanting the same thing. Unfortunatly had to tell them it wasn't possible, they wanted confrimation form 2nd tier, so we calle d2nd tier they also confirmed.

Sorry