Bell Canada → Sympatico Says Upgrades Are Done!

According to the Globe & Mail, Bell has completed the upgrades.

quote:

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TORONTO, April 2 — Bell Canada has announced a number of service benefits for both Sympatico High Speed and Bell Business Internet High-Speed customers. Bell Canada has recently completed speed upgrades, which are delivering measurable performance improvements to more than 75 per cent of Bell business and residential high-speed customers. Bell Sympatico High-Speed customers subscribing to the 1.5 Mbps service have been upgraded to up to 3.0 Mbps download speed and customers subscribing to the 3 Mbps service have been upgraded to up to 4 Mbps. Uploading performance has increased up to 800 kbps.

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Full article here:

»www.globetechnology.com/ ··· hnology/

The full press release here:

»www.newswire.ca/en/relea ··· 030.html

Why do I feel cheated?

said by DKS:

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Why do I feel cheated?

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Did you not get the upgrade? =(
Personally I am on 1184/160 so I guess I don't subscribe to 1.5 maybe that's why I didn't get the upgrade.. lol
actually I guess everyone that was on 1 mbit still (and isn't some fluke where they overlooked the last upgrade) is still on 1 mbit... I think I should go to cable...

hey man u're not alone. My friend lives across the street from his CO and still doesnt have the upgrade!

And hes also eligible for the ULTRA service. His line is also rated a 6.

I believe some of the areas they may have perhaps 'missed'. They had to print out a new work order for my upgrade.. still waiting, they said 2-3 days..

Hi,


If the 3Meg has come too your town, you must contact Bell and ask them to send you the new modem if u're still stuck with the NOrtel 1meg. They'll send you a new one supporting the future 8Mbps... The delivery takes about 3-5 days and you pay a looney.

Enjoy..

Errata :

The sentence : ...you pay a looney.

Should rather be: .. you won't pay a looney.

Sorry

said by DKS:

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Why do I feel cheated?

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Maybe because you're paying a 5 Mb price but getting only 3 Mb service? Have you considered a move to Cogeco territory?

2004-04-02 21:00:47 EST: 4648 / 603
Your download speed : 4760307 bps, or 4648 kbps.
A 581 KB/sec transfer rate.
Your upload speed : 618429 bps, or 603 kbps.

If I were to move just for faster Internet don't you think it'd be wise to go somewhere where they sell residential 100mbit cheap?

said by digitalfutur:

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said by DKS:

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Why do I feel cheated?

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Maybe because you're paying a 5 Mb price but getting only 3 Mb service? Have you considered a move to Cogeco territory?

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Now that is a silly suggestion. I live in Bell territory. I refuse to do business with Rogers. My point is that Bell is not telling the truth on this one.

In my eyes, atleast they're doing better than Rogers.

If you haven't been upgraded, call, and simply demand an upgrade. Don't sound incompotent, and just talk to him firmly, and command him to give you the upgrade. The customers is always right, so you have nothing to lose, and everything to gain.

Greetings,

Do you feel cheated because your residential line couldn't handle full upgrade or the fact they're telling a blatant lie on this one?

Some people have been left off the upgrade by mistake. The upgrade software is not perfect. If you feel you should have been upgraded and believe your line can handle it, why not give tech support a call and explain your situation as one of those that were "overlooked".

This is bullshit. I have a line rating of "6", and Ultra. Why am I not going 3500/640 real speed?

how is the article a lie?

it says 75% of their customers are upgraded...meaning about 375,000 have not been upgraded...it simply means if you are not upgraded, you are one of the 375,000 still on the older profiles.

said by dirtyjeffer0:

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how is the article a lie?

it says 75% of their customers are upgraded...meaning about 375,000 have not been upgraded...it simply means if you are not upgraded, you are one of the 375,000 still on the older profiles.

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Why haven't I been upgraded? I have a line rating of '6'! Is it random choice?

said by Yoda2009:

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Why haven't I been upgraded? I have a line rating of '6'! Is it random choice?

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nobody in here knows why...how about you call them and find out.

said by dirtyjeffer0:

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said by Yoda2009:

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Why haven't I been upgraded? I have a line rating of '6'! Is it random choice?

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nobody in here knows why...how about you call them and find out.

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Alright I'll do that right now. I think they are still open?

im on ultra right now and haven't been upgraded. Since there's no problem with my line. do i have to contact my isp for a bell ticket or just call bell(611)?

I've got my upload portion upgraded, yet my download speed is still the same. Incidentally, my line is graded at 1.5. Does this mean I need to wait for a Stinger to be installed in my area, or should I call Sympatico and ask them (I like to avoid calling tech support as much as humanly possible)?

How many people can be phoning Sympatico tech support at 1:39AM??

Well I just talked to a tech there and he said he doesn't really know what's going on. He gave me this number -> 1-888-590-2375 for the "Sympatico High Speed Centre" where I can supposedly get a better answer about whats going on. They aren't open 24 hours though, so I'll have to phone back between 8AM and 4PM tomorrow.

Greetings,

Read the last 2 lines of the quote.

Yoda2004, unless you have an open Bell ticket, the High Speed Centre will not help you. If you call that number, you will most likely just be transfered back to Sympatico Level 1 technical support. You're back to square one. By the way, the number I have is 1-877-909-4722.

said by DaJatt:

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Greetings,

Do you feel cheated because your residential line couldn't handle full upgrade or the fact they're telling a blatant lie on this one?

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The line can handle the upgrade. I know that for a fact. I qualify for Ultra and I'm just over 2 km. from the CO. Bell has blatantly told a falsehood here.

said by dirtyjeffer0:

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how is the article a lie?

it says 75% of their customers are upgraded...meaning about 375,000 have not been upgraded...it simply means if you are not upgraded, you are one of the 375,000 still on the older profiles.

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And they have not indicated that I can NOT be upgraded, either. I know I am just over 2 km. from the CO (according to Bell). I pre qualify for Ultra.

When I called Bell on April 1 about it, I was told, after the tech made inquiries, "Wait a week. Upgrades are not finished."

I've flagged this with the Globe & Mail. Perhaps they can get some answers. I suspect that engineering at Nexxia hasn't talked to the PR people.

i took me 4 calls to get the upgrade. the article helped along with being firm. 1st level techs are well aware of this issue and will try to give you excuses. 2nd level techs will give you the exact same story. be prepared to be firm. i got upgraded in 15 mins.

said by DKS:

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The line can handle the upgrade. I know that for a fact. I qualify for Ultra and I'm just over 2 km. from the CO. Bell has blatantly told a falsehood here.

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Greetings,

Well, I wouldn't exactly call that a fact because, your so called fact is also from the same people who told you do not qualify. They also told you your loop length, did they not? Or, are you suggesting that you work in the industry and have the means to qualify your line on your own? I beg to differ.

Look if you're getting almost 1.5 megs now it's almost 100% likely you can get the 3 meg upgrade. I'm tired of Bell's tech support so I'm just going to wait and if I'm not upgraded by the end of April I'm giving them hell.

mikegames, I don't agree with you when you say that it's almost 100% likely to get the upgrade if you are already at 1.5 meg. I am at the full 1728 Kbps sync and I know for a fact that my line is no where close to be capable for the upgrade (I fall about 900 Kbps short). I know many others in my neighborhood who are in the same situation. If you are at already set to 1728 Kbps download sync, this means absolutely nothing, except for the fact that your line is capable of 1728.

said by DaJatt:

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Well, I wouldn't exactly call that a fact because, your so called fact is also from the same people who told you do not qualify. They also told you your loop length, did they not? Or, are you suggesting that you work in the industry and have the means to qualify your line on your own? I beg to differ.

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Love the sarcasm. No. I qualify. That's a fact. I have been told by Bell Nexxia (who are not Sympatico) that I am 2.3 km out on the loop. That's good enough for Ultra. And I'm still on the 1.5 meg profile.