Ben Premium Member join:2007-06-17 Fort Worth, TX |
Ben
Premium Member
2007-Jul-28 1:04 pm
That doesn't sound very good.I see Comcast continues to have issues. I'm worried because my parents live in an Insight Cable service area, and use Insight Cable Internet. I also know that Comcast purchased part of Insight not that long ago (including where my parents live), and they'll become Comcast customers pretty soon (at the end of the year, I think). I hope they don't suffer too badly. | |
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| Greg_Z Premium Member join:2001-08-08 Springfield, IL 1 edit |
Greg_Z
Premium Member
2007-Jul-28 1:32 pm
Re: That doesn't sound very good.It will be no different then it is now. It is only when getting in line with the other 750 Comcast customers (that is true if Carlyle sells to Comcast). As long as the service is good, no worries.
Personally I like Comcast's website better then Insights. | |
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| | xo9 join:2007-06-15 Perry, FL |
xo9
Member
2007-Jul-29 12:33 am
Re: That doesn't sound very good.personnaly? | |
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| | | Greg_Z Premium Member join:2001-08-08 Springfield, IL |
Greg_Z
Premium Member
2007-Jul-29 12:34 am
Re: That doesn't sound very good.There, is that better for you, since I corrected it? Sorry, but grammer is not one of my gripes when reading messages posted on a forum. | |
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| | | | FiL25 Premium Member join:2005-08-16 Silver Spring, MD |
FiL25
Premium Member
2007-Jul-29 1:22 pm
Re: That doesn't sound very good.Rule #83- Don't ever back down to a grammer-nazi. It makes you less of a man... | |
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| | | | | Greg_Z Premium Member join:2001-08-08 Springfield, IL |
Greg_Z
Premium Member
2007-Jul-29 1:33 pm
Re: That doesn't sound very good.I was actually being Snarky without getting dinged. | |
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| sivranVive Vivaldi Premium Member join:2003-09-15 Irving, TX |
sivran to Ben
Premium Member
2007-Jul-29 1:08 pm
to Ben
If their cable is reliable now, then it will remain so when Comcast takes over fully. There may be problems for a while during and some time after the transition, but afterward things will return to normal. (in my experience) I've had cable internet nigh 7 years now and been through @Home, AT&T, Comcast, and finally TWC/RR. The @Home to ATTBI and ATTBI to Comcast transitions went flawlessly, save for some brief downtime in the switch to Comcast. Comcast to TWC, not so much. There were persistent connectivity issues for weeks afterward, but all is smoothed out now. Note that I'm only speaking of sheer uptime and ability to route here. By far AT&T was the worst service, dropping speeds from @Home's max of 5Mbps to 3, then to 1.5(!). Comcast was the best, improving both reliability and speed (up to 3, then 4). In fact, reliability has steadily improved save for some relatively brief troubles. I remember when a monthly 2+ hour outage was an expectation on @Home and later in the early days of AT&T. Then again, maybe I'm just lucky. | |
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| | jamez818please hold during the silence join:2000-09-18 Sunland, CA |
Re: That doesn't sound very good.I guess you are lucky. Look at what happen in Los Angeles when Timewarner took over. I believe there is a class action lawsuit now pending. Personally I had a few hours here and there with no TV service but nothing major, knock on wood. | |
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| | lordjim Premium Member join:2004-03-26 Deerfield, IL |
to sivran
You're just lucky, I think. I also went from @Home, to AT&T, to Comcast ... and when @Home went belly up I lost service for a week (and several mbits/sec of bandwidth: I had 4 mbit symmetric under @Home ... when AT&T was finished with me I had 1.5 mbits down and 25 kbits up) and suffered a rate hike. The transition to Comcast also involved several days of downtime too, and another substantial price increase. I've had continual increases since then. I'm still not getting what I had under @Home to this very day, and I'm paying double for it.
The U.S. broadband industry is just pathetic. | |
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TitusMr Gradenko join:2004-06-26 |
Titus
Member
2007-Jul-28 1:18 pm
It's no wonderwhen techs (or who claim to be) write you IMs like this over comments not favorable to the company: -- 15h4m : 2007-07-27 22:09:36 : From ####### delete-this | mark-unread | keep-this Bahaha, I saw your little comment about talkin shit to a tech who came to your door to pick up a modem, you woulda got your ass knocked out trying that to me. -- Wonderful, this ... 'comcast' | |
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Chris 313Because It's Geekier Premium Member join:2004-07-18 Houma, LA ·AT&T FTTP ·Comcast XFINITY
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Charging a fee to pay bills in person is a VERY poor choice.After running across the topic that details a charge for paying bills in person, I've made the choice to set-up online bill pay and avoid this BS charge.
I've been paying my bill in person for years with no sign of charging for this and then Comcast moves in and charges for this. Very poor choice. Ridiculous even.
Let's do the math. I'm in an Ex-TWC area. My internet bill dropped 17.01. My TV bill has gone up 4 bucks. They've got me on this wire maintenance plan for 2.99 (Am thinking of opting out when my situation with them gets straight.) Now this bogus charge for 1.99 comes in.
If I keep paying my bill at the center, my bill will go up 9 dollars.
Poor move Comcast, you're continuing to alienate your well paying customers with bogus fees. | |
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| Greg_Z Premium Member join:2001-08-08 Springfield, IL |
Greg_Z
Premium Member
2007-Jul-28 1:34 pm
Re: Charging a fee to pay bills in person is a VERY poor choice.That is because it costs money to pull a CSR from the phone bank to sit there and take payments. Cingular does the same thing when people go into stores to pay, along with other utilities. This is nothing new. | |
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| | Chris 313Because It's Geekier Premium Member join:2004-07-18 Houma, LA ·AT&T FTTP ·Comcast XFINITY
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Re: Charging a fee to pay bills in person is a VERY poor choice.said by Greg_Z:That is because it costs money to pull a CSR from the phone bank to sit there and take payments. Cingular does the same thing when people go into stores to pay, along with other utilities. This is nothing new. It is new to me since Time Warner never put any charge on my pay stub for paying in person. I don't have a cell phone so that doesn't apply to me, and if I did, it would not be Cingular. (I've heard and seen personally of horrid reliability with their cell services.) As for being charged for other utilities, I'll get back to you on that. | |
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Re: Charging a fee to pay bills in person is a VERY poor choice.TWC-Mid Ohio is charging for making payments over the phone to an agent. They charge $5 for it. Before they'd try and sneak $2.00 across my Visa card for the charge. They're now making customers pay their processing fees. | |
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| | | | Chris 313Because It's Geekier Premium Member join:2004-07-18 Houma, LA ·AT&T FTTP ·Comcast XFINITY
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Re: Charging a fee to pay bills in person is a VERY poor choice.said by hottboiinnc4:TWC-Mid Ohio is charging for making payments over the phone to an agent. They charge $5 for it. Before they'd try and sneak $2.00 across my Visa card for the charge. They're now making customers pay their processing fees. And how long has this been happening for you? | |
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Re: Charging a fee to pay bills in person is a VERY poor choice.When I went to pay last month's bill a few weeks ago they told me about the charge. The rep got nasty with me about the charge. and the $2.00 charge they'd slide through my bank happened several times in past months. I gave up used the Automated system since my payment was due in a couple days. Otherwise I'm going to start mailing my payment into them. | |
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| | | | | | Chris 313Because It's Geekier Premium Member join:2004-07-18 Houma, LA ·AT&T FTTP ·Comcast XFINITY
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Re: Charging a fee to pay bills in person is a VERY poor choice.said by hottboiinnc4:When I went to pay last month's bill a few weeks ago they told me about the charge. The rep got nasty with me about the charge. and the $2.00 charge they'd slide through my bank happened several times in past months. I gave up used the Automated system since my payment was due in a couple days. Otherwise I'm going to start mailing my payment into them. Good luck with that. I've went to set up my Comcast bill pay online and the page wouldn't let me in! So much for that, huh? Looks like it's drop box land for me. Screw the two buck charge! | |
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Re: Charging a fee to pay bills in person is a VERY poor choice.its $2 plus the $5 so really $7 for phone payments with TWC. i'll just mail mine in 40cents LOL | |
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Re: Charging a fee to pay bills in person is a VERY poor choice.WARNING.....I pay my comcast bills on line..always have two months ago I was looked on my bill page and noticed the last months bill was not credited. I called comcast and they told me and I quote "never pay your bill on line" always pay in person or via the telephone...guess what two months later and still having problems.....they suck! | |
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Re: Charging a fee to pay bills in person is a VERY poor choice.I'm speaking about TWC. Ohio no longer has Comcast nor was I ever serviced by them. I went from a local company to TWC-WOH to TWC-NWO and then changed over to Mid-Ohio. But TWC-Mid-Ohio is telling customers to use the automated system or online. But it does tell you online with TWC that when setting up online bill pay they WILL NOT mail any statements after that. | |
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| | | | | | | | | NEP1611 join:2002-03-27 Northford, CT 1 edit |
to lubster
said by lubster:WARNING....I was looked on my bill page and noticed the last months bill was not credited. I called comcast and they told me and I quote "never pay your bill on line" always pay in person or via the telephone.. Question: when you paid your bill online did you was looked in your mailbox or online for a confirmation number? Did you was looked in your checking account to make sure the transaction processed? If you didn't then shame on you. Don't blame Comcast because you weren't thorough. There are a lot of things that I don't think Comcast does well. This is NOT one of them. I have paid my bill online for years now and have never had a problem. | |
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Greg_Z Premium Member join:2001-08-08 Springfield, IL
1 recommendation |
Greg_Z
Premium Member
2007-Jul-28 1:31 pm
Tell me again why this is a good thing?The problem lies with the management, not the lower level trench fighters. Management looks at numbers. You satisfy so many, and put the others aside, or ignore the repeat offenders (callers who call back).
I have worked in call centers for five years, and it is all the same. You have some customers who never call at all, some who call every now and then, then there are those that call every week to get the same answer, due to nothing has changed.
An interesting concept out there, is that these companies have been using technology to help the consumer, but people want to talk to a live person. We tell people all of the time about our website, the Federal Office of Child Support website, and the AVRS, which are all great tools, and can answer their questions.
Comcast needs to stop growing, and do like Sprint did, start weening out the bad weeds. | |
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Re: Tell me again why this is a good thing?What Sprint did is going to bite them in the ass either by a law suit or the loss of business with everyone for these business tactics. Only because what they're doing isn't spelled out in their contract.
Edit add: If Sprint wants to do this they need to add that into their contract and start telling people up front like Cingular/AT&T does with the roaming limit they have. Spell it out and then the customer has no fault but their own. Other wise Sprint will bite the dust and hard. | |
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| | Greg_Z Premium Member join:2001-08-08 Springfield, IL |
Greg_Z
Premium Member
2007-Jul-28 6:20 pm
Re: Tell me again why this is a good thing?It is in the contract, along with the other carriers. Same thing for using your phone out of the Home Service area for an extended period of time. | |
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Re: Tell me again why this is a good thing?Disconnecting my service because i call to have their billing problems fixed is not in my Sprint contract. Nor is using my phone outside of the home service area. When I signed up I was told along with my contract that says that I'm in my home service area as long as I'm not roaming. I was also told that they DO NOT disconnect for excessive roaming.
This is just something new Sprint decided to do. Which like I said is going to bite them in the ass. But even calling into having billing mistakes fixed and Sprint making a provision in the contract regarding it still wouldn't be legal. Cingular/AT&T just had a judge rule against a provision they had about customer's filing a Class Action against them. The judge ruled it illegal to make such provisions. | |
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Re: Tell me again why this is a good thing?FUD
I roam quite a bit on Sprint, and to get excessive roaming, trust me, it HAS to be excessive. | |
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Re: Tell me again why this is a good thing?Well as long as my contract doesn't state that clause and define what excessive is I'm not worried. But I also do not roam very much. | |
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| | | | Greg_Z Premium Member join:2001-08-08 Springfield, IL |
to hottboiinnc4
Your Home Service area, is where the phone was originally activated. My Home Service area is Central IL. If I go to Chicago, or Atlanta, or a Roaming agreement Carrier market, and use for an extended period, my service can be cut off, due to it is in Cingular's TOS. | |
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Re: Tell me again why this is a good thing?I know that regarding Cingular/AT&T. But Sprint-Nextel does not have that listed in their contract. My home area is anywhere that I'm on the Sprint-Nextel owned network; ie: not roaming on another network such as Alltel or Verizon.
And with AT&T/Cingular it used to be 50% or more of your calls within one billing period was their limit when I first looked at them. But again I've used a phone in Ohio for 3 months that was from Cali- never transferred markets to Ohio and never had a problem on the roaming with Cingular about the issues. | |
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MysticGogetaThe Robot Devil Premium Member join:2005-03-14 Katy, TX |
No problems with South East HoustonI've have zero issues with the transition its been about the same as Time Warner service has been which I'm quite happy with. | |
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LostMile Premium Member join:2002-06-07 Coloma, MI |
LostMile
Premium Member
2007-Jul-28 4:38 pm
Comcastic!Comcast is perfect here in SW Michigan. Crystal-clear TV with hundreds of channels to choose from, OnDemand is flawless, HSI is advertised at 8800/768 yet I'm getting 16000 to 20000 down and 1500 up. Customer service is excellent. Even the often bashed Motorola 6412 works here. All services work perfectly! Comcastic! | |
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| TitusMr Gradenko join:2004-06-26 |
Titus
Member
2007-Jul-29 10:47 am
Re: Comcastic!said by LostMile:Comcast is perfect here in SW Michigan. OnDemand is flawless [...] Comcastic! I would imagine that OnDemand is flawless pretty much everywhere. Priorities and all that . . . | |
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Wutty join:2001-11-24 Houston, TX |
Wutty
Member
2007-Jul-28 6:40 pm
I've been lucky I guessMy transition went pretty much without a hitch. Still getting wildly fluctuating speeds whereas on the old RR network things were stable and consistent. I'll give em till the middle of August then its time to B****h Moan and Complain. | |
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| XCOMdigitalnUll Premium Member join:2002-06-10 Spring, TX (Software) pfSense MikroTik CRS125-24G-1S-RM
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XCOM
Premium Member
2007-Jul-29 9:35 am
Re: I've been lucky I guessI am kind of in the same boat there.... But transition has been smooth but I think my line is been throttled I have the premium package from TW which it was 8Mb/415KBps now I been bumped to 22Mb/3Mb which is not bad at all but when I start using torrenting or even downloading from FTP, and HTTP I dont even get close to the speeds I suppose to have. DSLR Speed Test show I am at 20Mb/2.8Mb | |
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Jon5 Premium Member join:2001-01-20 Lisle, IL |
Jon5
Premium Member
2007-Jul-28 7:11 pm
Customer Service Still In Sad StateHa Ha! Comcast sucks! | |
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| fiberguy2My views are my own. Premium Member join:2005-05-20 |
Re: Customer Service Still In Sad Statesaid by Jon5:Ha Ha! Comcast sucks! Very insightful there... | |
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comcast transitionMy area was switched over to Comcast at about 3:30am this past Wednesday (7/25). I knew it was then because AIM died and went into this screaming reconnect noise that woke me up. (Speakers got left up a bit too loud). Since that time, I've made the following observations about Comcast: 1. Never received the "how to transition" email. Figured that one out myself and sucessfully converted the TW/RR email addresses to Comcast.net. Painless process, IMHO. However, for the less technically adept, it could have been rather difficult without instructions. 2. Whoever previously had my IP address with Comcast.net must have been a very bad boy. The instant I received my new IP, my firewall logs went nuts ( and are still going nuts) with a flood of a connect requests from spoofed IP's, intrustion attempts, port scans, you name it.. Tried disconnecting the modem for a few hours and I still keep pulling the same IP. Argh! My old RR IP was always very, very "quiet". 3. Not seeing these "Powerboost" speeds other Houston users are reporting. This is a hardware issue on my end, not Comcast. I think it's time to trade in this antique Toshiba PCX2200. Anyone know what Comcast is issuing in Houston for new cable modems? TV service has been fine, so far. Time will tell. -Lyserjic | |
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FlippantSo Much For Subtlety
join:2000-06-04 Katy, TX |
Yes worse than Tinme Warner as hard as that...is to believe. Because of a new living arrangement needed a new cable drop and a new cable box. Well to bypass a fee for the tech to bring out a box I went to the local storefront and picked up a box the day before the appointment for the cable install. The day of the install between 11 and 12 I get a call that says they are going to be late, new time 2:45 give or take 15 minutes. Ok at 3pm it begins to rain hard and I am not even sure I want the tech to come and track mud all over. But since I took the day off to be there I call and ask what is going to happen and they say he will be there before 5pm. Still no tech, finally at 8:45pm we get a call from the tech dispatch. He is not going to be able to make it because of the rain. A very lame excuse as the rain did not even start until after my 2 pm appointment. They promise the install will be free the following week. Great I take a day of vacation to simply sit at home and wait for them and they give me a $90 compensation and I still need to take another day of vacation. Very pissed off customer. Then when I have to call for a new appointment I am told they are still going to charge for the drop from the wall drop. Yeah top notch customer service. After a week delayed cable install in which I am paying an a cable box rental, when it is finally connected I do not get many of the subscription digital channels because they need approval by the main office. After a 2 hour over the phone tier 2 tech call I am still not getting the channels I am paying for and another technician call is made. This time the tech is on time with 6 extra boxes. None of them work after a 2 hour visit. Local HD channels work so it is not a signal issue. It is theorized that the new cable card boxes are still not working right. Again I need to go to the local storefront office and exchange the broken box for an older model as the tech did not have an extra box on the truck. So in the end I have to take 3 days of vacation, I end up with partially working new connection and I still have to fix it myself. Absolutely piss poor service. So far there is not a single thing they have done better then Time Warner, oh wait I do now have ESPN2 HD. | |
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How bad is Comcast?It's gotten so bad that the employees of Comcast don't even care anymore, if they ever did. Got feed up with my current ISP and set up an appointment with Comcast to have service installed. Said they'd be here between 12 and 2 last Friday. They called at 1:45 and said they were running late. Called again at 4, said they'd still be out that day. I called them at 5 and told them to cancel the order for service. Know what surprised me. The rep didn't apologize, try to reschedule or save the order. Just "OK, we'll cancel your order". Even they realize it's a hopeless cause to try and keep or get customers. | |
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anonchicken
Anon
2007-Jul-29 7:11 pm
Re: How bad is Comcast?actually i has some pretty bad service with comcast in houston when the started to upgrade things but i still had an rr ip. Now i have a comcast ip and the speed is much faster i am guessing its powerboost, i constantly get speed above 1000KB/sec while downloading, so far I havent had a problem yet ever since i got the comcast ip, but i wont say the same when they had all the upgrades going on. | |
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reallybad to AndyC94
Anon
2007-Jul-30 5:23 pm
to AndyC94
Comcast is really bad!
Don't bother trying to get technical support because their support techs are too busy entering telephone sales orders in order to keep their jobs! Yep! You want to keep your job, then you need to make X number of mandatory CDV sales each month. And they wonder why people are leaving the callcenters in droves.
Someone higher up is getting a phat check and we are getting the threats of performance plans and being fired. Its Comcastic all right! | |
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poorcomcast
Anon
2007-Jul-30 12:17 pm
Bad experienceI got a glossy brochure from Comcast before the switch, telling me what a good deal this would be. Higher bandwidth, better features, lower price. What did I get?
1. 2 days downtime when my Time Warner cable modem didn't work with their system. The techs came out and said it was the line, and they called the line crew and they replaced all the outside line. Baloney! That didn't fix it. Then they swapped modems. That didn't fix it. Then after more testing and delay, they finally tried a 3rd modem, and that worked. Gives me lots of confidence!
2. The higher bandwidth proves false. They say when I call that their ping numbers show the advertised high rate. However, when I check PCpitstop and other test sites, I'm getting slower download speeds than I used to with Time Warner.
3. Customer service involved long wait times. Techs didn't come when they promised to.
4. They increased the bill by $7/mo!
I'm not happy with Comcast. | |
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ddtisme
Member
2007-Jul-30 10:43 pm
Just Spent over on hour on hold with ComcastAfter an hour on hold, decided to log in and try to chat with the tech support on line. I was #3 in the Queue and it still took 40 minutes for an analysist.
Why do I need to speak to them you may ask?
I have a phone installation scheduled for 8/6 (after a three week wait). Today, they left a message on my answering machine saying that if I don't call them back and confirm, they will cancel my appointment.
After chatting with the person on line finally, she said this was an automated 3rd party verification that was required by law to switch my number over to the new service.
She then informed me that I would have to call comcast and request that they transfer me to 3rd Party Verification. I told her that I would not call back and be placed on hold for an hour again.
She told me that Comcast should have taken care of this when I signed up, but they didn't. So I think I will look to the Verizon packages available in my area. | |
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gonavy4
Anon
2007-Aug-3 1:58 pm
Comcast customer serviceI am in Comcast hell. We have not had HD service since Monday. The box has been switched out twice. I have spoken with at least 15 different Comcast employees. Yesterday, a Comcast service tech was at my house for 3 + hours. There is no problem with my cable, lines, equipment, tv etc. The problem is an incorrect code, entered at some "central location." I am now scheduled for yet another service call tomorrow (Saturday.) Given that I have been told repeatedly that the problem is with the code sent to my HD box, I don't know what good it will do to send yet another tech to my house. I did get thru to someone at Comcast Corporate Headquarters who is in charge of the Texas service area. That person is contacting the Texas regional office in Houston (where I am located). Supposedly, this contact can get me priority service. I am not holding my breath. Currently, a call into Comcast tech support is answered by a message that the waiting time to talk to a tech support person is 30 minutes. | |
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u3912974 join:2007-07-31 San Francisco, CA |
service is good i love them. they are great. i've had them for the last four months and i reccomend them in san francisco. the techs are great! | |
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