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Comcast Wins Case Over Failed Home Security System

Last fall we noted how Comcast was being sued by a Washington State couple after the company's home security platform failed to detect intruders, who broke into their home and attempted to remove their son's arms and legs from his body. The report notes Comcast didn't install motion detectors on the basement window, despite promising the couple their home was now "intruder proof."

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Like most security firms, Comcast's contract with its Xfinity security and automation users has users waive all Comcast liability for failed systems. Specifically, Comcast's Xfinity security contract informs users in fine print that "your duty to protect/indemnify the company applies even in the case of the company's own negligence.

The couple's attempt to hold Comcast at fault for claims the system were intruder proof didn't hold up in court, with a Washington court ruling this week that it was the couple that was at fault:
quote:
Judge William Downing delivered his ruling from the bench following a two-week non-jury trial, saying that although 18-year-old Deep and his parents Leena and Manoj endured a horrific experience, the “Xfinity Home” security system installed by Comcast contractor Pioneer Cable Inc. could have prevented the attack had Manoj chosen to arm a basement motion detector.
The couple was looking for $9.5 million for their pain and suffering as a result of the attack and their son's lingering injuries.
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chip89
Premium Member
join:2012-07-05
Independence, OH

chip89

Premium Member

Motion dector

Actually no motion dectors only work on the inside when no one is home.

kontos
xyzzy
join:2001-10-04
West Henrietta, NY

kontos

Member

Re: Motion dector

I can picture it being a common use case where a basement motion detector is installed for a system that is expected to be armed while occupied.

aaronwt
Premium Member
join:2004-11-07
Woodbridge, VA
·Verizon FiOS
Asus RT-N56U
Asus RT-N65

aaronwt to chip89

Premium Member

to chip89
said by chip89:

Actually no motion dectors only work on the inside when no one is home.

It depends on how you set it up with the different zones. I have a motion detector in one area that is on when I am asleep. My GF has a motion detector on in her basement when she is home.
BosstonesOwn
join:2002-12-15
Wakefield, MA

BosstonesOwn to chip89

Member

to chip89
Ahmmm nope.
My security system arms all the motions, and only disables them when I select them from the panel. And it actually still uses the motions to detect loud noises.

So this is just an inferior product.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"

aaronwt
Premium Member
join:2004-11-07
Woodbridge, VA
·Verizon FiOS
Asus RT-N56U
Asus RT-N65

aaronwt

Premium Member

Re: Motion dector

said by BosstonesOwn:

Ahmmm nope.
My security system arms all the motions, and only disables them when I select them from the panel. And it actually still uses the motions to detect loud noises.

So this is just an inferior product.

I can select any device on my alarm system to arm for stay mode and any device to arm for away mode. And then I can have many dozens of zones setup.

I setup all the alarm devices the way I want them to be armed or disarmed. And depending on whether I at am home awake, at home asleep, or away from home, that determines which devices get armed for detection for the monitoring people to call the police or fire department, or for me to just get a text alert instead of the monitoring company doing something.
BosstonesOwn
join:2002-12-15
Wakefield, MA

BosstonesOwn

Member

Re: Motion dector

same here... wonder why comcast cant.

Samual
@myvzw.com

Samual to BosstonesOwn

Anon

to BosstonesOwn
Your system is still a joke when it comes to defending against home invasions. All it does is alert the cops. When seconds count the cops will be mere minutes away. Good luck with that.

Real home security is a barking dog and a firearm.
Slyster
join:2015-01-08
Sugar Grove, VA

Slyster

Member

Re: Motion dector

said by Samual :

Your system is still a joke when it comes to defending against home invasions. All it does is alert the cops. When seconds count the cops will be mere minutes away. Good luck with that.

Real home security is a barking dog and a firearm.

With the way the legal system is now you may have to fork out money to the burglar for a dog attack. No joke. Dogs are perceived as the ultimate evil especially certain breeds.

Firearms can be useful but in some cases it escalates the situation and can cause even more trouble.

keyboard5684
Sam
join:2001-08-01
Pittsburgh, PA

keyboard5684

Member

Re: Motion dector

said by Slyster:

Firearms can be useful but in some cases it escalates the situation and can cause even more trouble.

I am not sure how much more escalated it can get when I find an intruder in my home. I have had it happen one time where my alarm went off and there was someone in my home. I was armed and ran into him in my basement. It was already escalated, I was ready to shoot him but let him leave through the basement door (he was very scared). The only reason I am not so quick to draw a weapon is due to the probability of pointing it at a loved one by accident.

I understand people sue for getting injured while breaking into houses, but that just indicates a broken legal system. Breaking into houses is a risky career choice which ends you in jail or dead and it should remain that way. This suing crap because you got hurt while doing something illegal is very wrong.
The Antihero
join:2002-04-09
Enola, PA

The Antihero

Member

Re: Motion dector

said by keyboard5684:

This suing crap because you got hurt while doing something illegal is very wrong.

Agreed. If someone gets hurt or killed as a direct result of something they clearly should not have been doing -- fuck 'em. There should be no recourse.

Samual
@myvzw.com

Samual to Slyster

Anon

to Slyster
Who said anything about a dog attack? The dog is simply a warning system. There's a difference between a WATCH dog and an ATTACK dog.
analog andy
join:2005-01-03
Surrey, BC

analog andy to Slyster

Member

to Slyster
I haven't got it yet but my new Beware Of Dogs signs will read.

Our dogs maime you
we dispose of your body.

pclover
join:2008-08-02
Santa Cruz, CA
·Xfinity
ARRIS TG1682

pclover to Samual

Member

to Samual
said by Samual :

Your system is still a joke when it comes to defending against home invasions. All it does is alert the cops. When seconds count the cops will be mere minutes away. Good luck with that.

Real home security is a barking dog and a firearm.

Make that a pitbull

ilikeme
I live in a van down by the river.
Premium Member
join:2002-08-27
Stafford, TX
kudos:1

ilikeme to Samual

Premium Member

to Samual
With the Comcast systems I have seen, they can barely even alert the cops. They leave huge coverage holes in the system. They usually only put sensors on the entry doors, and maybe a motion on the systems I have seen. Plus the main wireless touchscreen keypad could be destroyed by any burgular, or a two year old for that matter, rendering the system useless. Xfinity home is not a real alarm system, its an overpriced toy. No way I would ever use them.
--

Fiber Optics is the future of high-speed internet access. Stop by the BBR Fiber Optic Forum

reezer76
@rogers.com

reezer76

Anon

Re: Motion dector

I'm sure that comcast only installs the equipment that the customer can budget for. I install the same product in Canada and if someone smashes the touchpad as it's counting down it still goes into alarm at the monitoring station because nobody stopped the countdown.
PariahInIowa
join:2011-07-14
·Windstream

PariahInIowa to Samual

Member

to Samual
I am NOT saying that Comcast should have to pay $10 million to cover this, but America really does need to work on its consumer protection laws. There should never, ever, ever be a product or service that reserves indemnity even in the case of negligence. I, as a citizen, have to carry almost a half-dozen different types of insurance. A gigantic and tremendously profitable entity like Comcast can do the same.

ilikeme
I live in a van down by the river.
Premium Member
join:2002-08-27
Stafford, TX
kudos:1

ilikeme to BosstonesOwn

Premium Member

to BosstonesOwn
With mine I can choose if individual motions are armed or not if the system is set to stay or away. I have mine set up to have them all on when on away, and none on when stay. I have set specific ones to be on when set to stay before. My system is a Vista-20P.

Motions do not detect noise unless they have a built in glass break sensor. Mine are separate.
clone
join:2000-12-11
Portage, IN

clone

Member

Excellent!

Not only did justice prevail, as anyone with common sense saw it would, but now I won't have to pay a $1.99 "Limb Recovery Fee" to pay for the frivolous damages.
BosstonesOwn
join:2002-12-15
Wakefield, MA

BosstonesOwn

Member

Re: Excellent!

nope $1.98 for the lawyer fee recovery fee.

keyboard5684
Sam
join:2001-08-01
Pittsburgh, PA

keyboard5684

Member

Intruder Proof

While I understand the liability factor for the system, when do we enforce the "you told a bold lie to the customer" rules? Installers do say stupid things, but giving a customer a false sense of security is wrong.

Maybe what should have been said was "Your home is now better protected than before we installed the system, however it certainly is not full proof". To me, it is like saying you now have the fastest internet access in the world.

Still, removing arms and legs? Way to creepy.

battleop
join:2005-09-28
00000

battleop

Member

Re: Intruder Proof

It's usually sales that says these stupid things and the installers are severely beaten for questioning sales so they just keep their mouths shut.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
clone
join:2000-12-11
Portage, IN
·T-Mobile US

clone to keyboard5684

Member

to keyboard5684
said by keyboard5684:

Maybe what should have been said was "Your home is now better protected than before we installed the system, however it certainly is not full proof".

Anyone who is actually gullible enough to believe a $10/hr Comcast installer that their home was "intruder proof" after getting one of their hokey security systems installed needs to be removed from the gene pool anyway.

There's one born every minute, and another to back him up. How did Americans because so absolutely stupid? Is everyone just happy living their lives as a mark to all the con men (corporate and otherwise) these days?

CodeeCB
Premium Member
join:2001-10-01
Minneapolis, MN

CodeeCB

Premium Member

Re: Intruder Proof

said by clone:

Anyone who is actually gullible enough to believe a $10/hr Comcast installer that their home was "intruder proof" after getting one of their hokey security systems installed needs to be removed from the gene pool anyway.

Hate to break it to you but Comcast technicians make upto ~$38 an hour. $70,000-90,000 is very easily obtainable in a year especially when you factor in unlimited overtime and bonuses. Not sure about contractors but inhouse technicians yes.
clone
join:2000-12-11
Portage, IN

clone

Member

Re: Intruder Proof

Very true. Inhouse techs are also competent and professional from my experiences. I believe this was a third-party contractor. If those guys are making $38 an hour, I'm switching jobs!

batterup
I Can Not Tell A Lie.
Premium Member
join:2003-02-06
Netcong, NJ

batterup

Premium Member

Re: Intruder Proof

said by clone:

Very true. Inhouse techs are also competent and professional from my experiences. I believe this was a third-party contractor. If those guys are making $38 an hour, I'm switching jobs!

The alarm installers are third party contractors. As for a CATV tech making $38 an hour, where? This shows a Communications Technician IV, the highest, makes $22.53 an hour.
»www.glassdoor.com/Hourly ··· 1280.htm

CATV in not unionized; the reason they keep the unions out is so they can pass along the savings to you.

Some do
@comcast.net

Some do

Anon

Re: Intruder Proof

I'm a Comcast installer in California. I made a little over $80,000 last year. We also do 45% of Xfinity Home installations by in house technicians.

batterup
I Can Not Tell A Lie.
Premium Member
join:2003-02-06
Netcong, NJ

batterup

Premium Member

Re: Intruder Proof

said by Some do :

I'm a Comcast installer in California. I made a little over $80,000 last year. We also do 45% of Xfinity Home installations by in house technicians.

So you worked 1,000 hours overtime or is the Glassdoor site wrong?

Some do
@comcast.net

Some do

Anon

Re: Intruder Proof

The glass door site is incorrect. I would say in my FFO 75-80% of us make more than $25 an hour. My FFO has around 70 techs.

batterup
I Can Not Tell A Lie.
Premium Member
join:2003-02-06
Netcong, NJ

batterup to keyboard5684

Premium Member

to keyboard5684
said by keyboard5684:

While I understand the liability factor for the system, when do we enforce the "you told a bold lie to the customer" rules? Installers do say stupid things, but giving a customer a false sense of security is wrong.

A verbal statement isn't worth the paper it is printed. The paper they SIGNED is the agreement.
amungus
Premium Member
join:2004-11-26
America
kudos:1

amungus

Premium Member

sick

Did the sick bastards who broke in get thrown in jail?

Very odd story. It doesn't sound like any security system would've stopped the twisted, sick people from breaking in.

tshirt
Premium Member
join:2004-07-11
Snohomish, WA
kudos:7
·Xfinity

tshirt

Premium Member

Re: sick

said by amungus:

Did the sick bastards who broke in get thrown in jail?

Yes, 25 years each, no time off for good behavior. so they maybe a problem around 2040.

keyboard5684
Sam
join:2001-08-01
Pittsburgh, PA

keyboard5684

Member

Re: sick

said by tshirt:

no time off for good behavior

What is good behavior?
"But your honor, he did not successfully cut off any legs or arms for 30 days"

If it had been my kid, the only way the guy would have left my house would have been in a body bag.

tshirt
Premium Member
join:2004-07-11
Snohomish, WA
kudos:7
·Xfinity

tshirt

Premium Member

Re: sick

said by keyboard5684:

What is good behavior?

It's the falsehood that "being good" ( following prison regulations) should reduce the sentence of your original crime, supposedly helps control inmates.
The laws here have changed so aggravated violent crimes (attempt murder in this case) you serve the full sentence PLUS get punished with more time for crimes in prison.
talz13
join:2006-03-15
Avon, OH

talz13 to amungus

Member

to amungus
But at least it could have startled the parents awake, and to start roaming the house with baseball bat / machete / shotgun / (insert intruder deterrent here)

NOCMan
MadMacHatter
Premium Member
join:2004-09-30
Colorado Springs, CO

NOCMan

Premium Member

Disgusting

I'm sure now we will see similar language in all home security system contracts.

••••
photomankc
join:2015-05-07
Liberty, MO
·Time Warner Cable

photomankc

Member

Read, people.

This is not a new phenomenon. If I were to buy a product at my place of work and implement it, later finding that it did nothing that it claimed to do and my network was destroyed by some event it was supposed to stop but could not, do you think I would have any audience among my superiors for the argument that:

A: The salesman said my network was now 'failure proof' so...... I'm not sure what else you want ME to say.

B: Yeah, I signed the contract that said we had absolutely no recourse for anything up-to and including the complete failure of the installers to even install the hardware correctly. Well, it was long and used lots of big words so I just signed it.

I'd be looking for work, period.

The bottom line is that they did not arm the motion sensors while at home, something that many people become apathetic about soon after a system is installed because we all get tired of forgetting to disarm on the 3:00am fridge run. I also strongly suspect that they would not be barred from installing a window intrusion sensor were they willing to pay for additional sensors and install.

As for your house is "intruder proof". I think you have to be functionally retarded to believe that a couple of sensors on your doors and front windows means this. I also think the company should be able to be slapped for saying it. That is not just sales over-hype, it is in fact a bald-face lie.

••••••••••••••
majortom1029
join:2006-10-19
Lindenhurst, NY
kudos:1

majortom1029

Member

articles

The articles don't say. How were the intruders caught? Did the security system help? Yes it didn't deter them coming through the basement window but what about the rest of the house?

I thought it was known that a security system and cameras will help catch the people after the fact. Since Comcast is alerted first then they call the police. That's enough time for the person to steal / do what they want and leave.

Evergreener
Sent By Grocery Clerks
join:2001-02-20
Evergreen, CO

Evergreener

Member

Comcast Home Securiteh

How do they get away with calling this a "Home Security" system? It should be called a "Home Monitoring" system (at best).

Comcast tried to get me to sign up for their "Home Security" service and the "basic package" only included a fraction of the sensors that would be needed to monitor the exterior doors and windows in our house. The person trying to get me to sign up cared not one whit and just kept trying to push me to sign up.

•••

sojo Steve
@comcast.net

sojo Steve

Anon

trust Comcast?

Whatever happened to buyer beware?

wakeitup
@oaklandcc.edu

wakeitup

Anon

Time to disconnect xfinity HOME

Maybe people will wake up and disconnect these systems. Seeing they are being fooled by comcrap. Once they start seeing thier customers leaving, they will panic and stop the service. Too bad ADT, Guardian and the likes don't swoop in and turn this into a media gold mine. They can really put CC to shame and not make anything up.

Casey Miller
@pldt.net

Casey Miller

Anon

.

Pretty sure Comcast will drop on their sales because of this incident.


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